Mediating boundaries between knowledge and knowing: ICT and R4D praxis

Research for development (R4D) praxis (theory-informed practical action) can be underpinned by the use of Information and Communication Technologies (ICTs) which, it is claimed, provide opportunities for knowledge working and sharing. Such a framing implicitly or explicitly constructs a boundary around knowledge as reified, or commodified – or at least able to be stabilized for a period of time (first order knowledge). In contrast ‘third-generation knowledge’ emphasizes the social nature of learning and knowledge-making; this reframes knowledge as a negotiated social practice, thus constructing a different system boundary. This paper offers critical reflections on the use of a wiki as a data repository and mediating technical platform as part of innovating in R4D praxis. A sustainable social learning process was sought that fostered an emergent community of practice among biophysical and social researchers acting for the first time as R4D co-researchers. Over time the technologically mediated element of the learning system was judged to have failed. This inquiry asks: How can learning system design cultivate learning opportunities and respond to learning challenges in an online environment to support R4D practice? Confining critical reflection to the online learning experience alone ignores the wider context in which knowledge work took place; therefore the institutional setting is also considered

Constructing knowledge: an experience of active and collaborative learning in an ICT classroom

This paper reports on the impact of the implementation of active and collaborative practices in ICT (information and communication technologies) classrooms. Both of these approaches convey a lot of responsibility from the teacher to the students and the hoping, as backed up by the literature, is to promote deeper learning and reasoning skills at a higher level. The question is: how do you do all that? This research describes a specific environment that makes use of collaborative tools, like wikis and forums within an e-learning platform and of specific CRM (customer relationship management) software. In order to analyze how this learning environment gets learners actively involved in learning and working together in productive ways, students were surveyed by responding to questionnaires. Several cause-effect relations underlying the teaching-learning methodology and the students’ performance are discussed

Towards Systems Design for Supporting Enabling Communities

Communities and community support systems should be designed to enable participants to work effectively towards conducting both collective and individual activities and achieving their goals. Such communities are called Enabling Communities. Our focus is the systems that support community members in doing whichever tasks or activities they need or want to. These systems include processes, technology, information and people. This paper provides a framework for Supporting Enabling Communities (SEComm) in two major components: (1) Participant Support Systems (PaSS) and (2) Community Participation Levels (CPaL). Three case studies apply this framework to an emerging virtual community and a community of practice

Educating future product developers in collaborative product development : lessons learned from the european global product realization (EGPR) international course

Changes in the business environment, responses of companies to these changes and the available information and communication technologies (ICT) pose a number of challenges to present and future product developers, as well as to educational institutions. An appropriate response to these challenges is to create a solid basis for strategies to combat stronger competition, since existing educational programs have provided this only to a small extent. In our opinion, the E-GPR course carried out by 5 European universities reflects the tasks of professional product development teams and their work conditions as realistically as possible and will enable students attending the E-GPR course who will soon enter the professional world to later progress along a steeper learning curve. This paper focuses on the role of communication between members of virtual teams and presents experiences gathered during the organization, designing and performance of each year’s courses

Beyond opening up the black box: Investigating the role of algorithmic systems in Wikipedian organizational culture

Scholars and practitioners across domains are increasingly concerned with algorithmic transparency and opacity, interrogating the values and assumptions embedded in automated, black-boxed systems, particularly in user-generated content platforms. I report from an ethnography of infrastructure in Wikipedia to discuss an often understudied aspect of this topic: the local, contextual, learned expertise involved in participating in a highly automated social-technical environment. Today, the organizational culture of Wikipedia is deeply intertwined with various data-driven algorithmic systems, which Wikipedians rely on to help manage and govern the "anyone can edit" encyclopedia at a massive scale. These bots, scripts, tools, plugins, and dashboards make Wikipedia more efficient for those who know how to work with them, but like all organizational culture, newcomers must learn them if they want to fully participate. I illustrate how cultural and organizational expertise is enacted around algorithmic agents by discussing two autoethnographic vignettes, which relate my personal experience as a veteran in Wikipedia. I present thick descriptions of how governance and gatekeeping practices are articulated through and in alignment with these automated infrastructures. Over the past 15 years, Wikipedian veterans and administrators have made specific decisions to support administrative and editorial workflows with automation in particular ways and not others. I use these cases of Wikipedia's bot-supported bureaucracy to discuss several issues in the fields of critical algorithms studies, critical data studies, and fairness, accountability, and transparency in machine learning -- most principally arguing that scholarship and practice must go beyond trying to "open up the black box" of such systems and also examine sociocultural processes like newcomer socialization.Comment: 14 pages, typo fixed in v

Regional Languages on Wikipedia. Venetian Wikipedia’s user interaction over time

Given that little is known about regional language user interaction practices on Wikipedia, this study analyzed content creation process, user social interaction and exchanged content over the course of the existence of Venetian Wikipedia. Content of and user interactions over time on Venetian Wikipedia exhibit practices shared within larger Wikipedia communities and display behaviors that are pertinent to this specific community. Shared practices with\ud other Wikipedias (eg. English Wikipedia) included coordination content as a dominant category of exchanged content, user-role based structure where and most active communicators are administrators was another shared feature, as well as socialization tactics to involve users in online projects. While Venetian Wikipedia stood out for its geographically-linked users who emphasized their regional identity. User exchanges over time spilled over from online to offline domains. This analysis provides a different side of Wikipedia collaboration which is based on creation, maintenance, and negotiation of the content but also shows\ud engagement into interpersonal communication. Thus, this study exemplifies how regional language Wikipedias provide ways to their users not only to preserve their cultural heritage through the language use on regional language Wikipedia space and connect through shared contents of interest, but also, how it could serve as a community maintenance platform that unifies users with shared goals and extends communication to offline realm