The Evolving Role of Information Specialists as Change Agents in Performance Management: A Cross Disciplinary Study

This paper aims to explore the changing role of the Information Specialist (ISp) in the implementation of business performance improvement through business process re-engineering (BPR) initiatives. The paper will begin by examining the evolution of BPR and then discuss the changing role of the ISp. Technology enabled Performance Management (PM) and its strategic implications are found to be key to measuring the effectiveness of BPR and the role of the ISp is a vital part of this. Through a literature review and case based empirical evidence a conceptual framework is developed to appraise the role of the ISp

An investigation into enterprise structure and ERP implementations:a contribution to praxis

This professional doctoral research reports on the relationship between Enterprise Systems, specifically Enterprise Resource Planning Systems, and enterprise structures. It offers insights and guidance to practitioners on factors for consideration in the implementation of ERP systems in organisations operating in modern enterprise structures. It reports on reflective ethnographic action research conducted in a number of companies from a diverse range of industries covering supply chains for both goods and services. The primary contribution is in highlighting areas in which clients, practitioners and ERP software vendors can bring a greater awareness of internet era enterprise structures and business requirements into the ERP arena. The concepts and insights have been explored in a focus group setting, comprised of practitioners from the enterprise systems implementation and consulting fraternity and revealed limitations and constraints in the implementation of enterprise systems. However, it also showed that current systems do not have the full capabilities required to support, in use, modern era enterprise structures, as required by practitioners and decision makers

Evaluating the adoption of strategic information systems planning (SISP) in global organisations

This thesis was submitted for the degree of Doctor of Philosophy and awarded by Brunel University.In a comprehensive review of literature on the strategic adoption of information systems (IS), various approaches to strategic IS adoption were unable to verify and coordinate different factors for IS investment as a strategic business unit. An assessment of different models in this area through the review of empirical case studies was required to identify the factors that affect IS strategic adoption, because these factors support the evaluation and adoption of both the process and result of IS strategic adoption. Thus, a study to investigate and evaluate the adoption of strategic information systems planning (SISP) within organisations is required in order to identify the factors that affect this type of adoption. The research in this thesis takes into account the adoption process and the factors for the adoption of SISP. There is also a need to understand and evaluate different IS planning techniques within a framework that can support decision-makers through the entire IS strategic adoption process. This framework is a component of the proposed novel model that considers other crucial factors that influence IS strategic evaluation and adoption. Decision-makers may employ such a model and evaluation framework that considers important SISP criteria, such as (a) SISP benefits, (b) SISP requirements and, (c) SISP drivers, as an important reference tool. After presenting the conceptual components of this research, the empirical side expresses the application of a qualitative research approach through a case study strategy to investigate the proposed model of SISP adoption. As a result, two global organisations were investigated, reported, and analysed. Additional factors for the adoption of SISP emerged from these analyses. The proposed conceptual model was modified to present 11 factors that influence the adoption of SISP, including (a) planning team; (b) benefits; (c) requirements; (d) drivers; (e) costs; (f) IS performance measurement; (g) framework for the evaluation of SISP techniques; (h) SISP methods; (i) SISP tools; (j) support; and (k) IS strategy. The primary contribution of this thesis is a comprehensive novel model for the evaluation and adoption of SISP. The model includes two levels of original contribution. Firstly, it accounts for previous studies in SISP and their factors, which supports the conceptual level of this contribution. The researcher incorporated and extended these studies to merge the factors which were recognised in the normative literature. In addition, factors from empirical work have also been combined in the proposed model, thus developing a consistent paradigm for the evaluation and adoption of SISP. Secondly, the concept and process of the proposed model can be applied as an educational guide throughout the IS strategic evaluation and adoption process. Nevertheless, this model contains a proposed framework for the evaluation of IS strategic planning techniques as factors that influence the adoption of SISP. This framework is novel, since it is a part of the proposed model as well as a classification of IS planning techniques, and supports decision-makers’ understanding and evaluation of planning techniques during the adoption of SISP

Moving from interpretivism to critical realism in IS research: An exploration and supporting IT outsourcing example

The major contribution of the thesis is to highlight the Importance of philosophical awareness in progressing research. It argues against the use of a priori theory in research and proposes that an understanding of the philosophical underpinnings of particular research approaches can provide the opportunity to be ones own guide and to work out critically one\u27s own conception of the world. It suggests that the adoption of critical realism as the underlying philosophical base can support research in a useful and practical manner. The thesis introduces the philosophy of critical realism and uses its underlabouring role to provide new Insights into the Information systems arena in general and the case example In particular. The thesis specifically concentrates on a comparison between interpretlivism and critical realism, highlighting the differing approaches both have to research. The thesis provides an Illustrative case example examining the development of an organisation\u27s first Information Business Plan and the subsequent outsourcing of the IS Department. The study was originally targeted at describing the Implementation of the organisation\u27s first Information business plan but this changed as the information business plan Implementation was overtaken by events. It is argued that political directives from above were the major reason behind the organizational move to outsource all non-core activities, Including IS. The thesis documents a dissatisfaction with the original interpretivist approach on which the case Investigation was based and uses the case example to highlight the thesis arguments. Critical realism provides a promising analytical and explanatory framework for examining the Interplay between structure and agency within organizations. It Involves both Interpretive and explanatory understanding unified In the analysis of structural relations, and the ways In which these affect, and are affected by, the subjective meanings of human beings (Keat and Urry, 1982, p. 174). This thesis will reflect these understandings and emphases

Three Decades of Research on Strategic Information System Plan Development

Strategic information system planning (SISP), including aligning business and IS/IT strategies, has been the conventional wisdom known for decades to academics and practitioners. Since the 1980s, many tools and models have been developed to facilitate strategic information system planning and implementation. These are development processes that define a set of steps for SISP or approaches that facilitate part of the SISP process. This article employs a systematic review approach and starts with a search of 2730 papers in nine top-ranked scientific databases. After an in-depth study of these papers, a final set of 85 studies is retrieved that focus directly on SISP development. We use this final set of papers to compare the steps proposed in different processes and the relevant approaches for each step. Additionally, an in-depth analysis of development processes has produced a generic seven-phase framework covering activities introduced in the literature. These seven phases are: initiation, business analysis, IS/IT analysis, strategy formulation, portfolio planning, implementation, and evaluation. The paper also classifies approaches that facilitate SISP and concludes with recommendations for practitioners and researchers

Enterprise resource planning systems implementation and upgrade (a Kenyan study)

In recent years there has been an increase in using Enterprise Resource Planning (ERP) systems in large companies and government corporations mainly in developed countries. While there is wide adoption of ERP systems in Western economies, developing countries lag far behind. However, due to recent economic growth, developing countries such as Kenya are increasingly becoming major targets of ERP vendors. There is an urgent need for under- standing ERP implementation issues in developing countries, as ERP systems are still in their early stages in these countries. They face additional challenges related to economic, cultural and basic infrastructure issues. This research investigates the organisational and national context within which ERP is adopted and used in Kenya, and how the context and ERP influence each other. In general, this research is based on the need to study organisations in their societal contexts and information systems in their organisational settings. The research contributes to the controversial debate on the conflict between standardisation imposed by ERP systems and localisation of business practices. This study provides some key insights into the implementation and use of ERP systems in the public and the private sectors in Kenya. Case study findings suggest that the company sector plays an important role in ERP implementations in several key dimensions. ERP systems with in-built business practices express the tendency toward standardisation. In addition, the study investigates the challenges faced by organisations implementing ERP systems in Kenya and factors influencing ERP upgrade decisions. Findings of this research suggest that ERP implementation and upgrade is influenced by, but not necessarily bound by, existing contextual factors - national and organisational. Two models, namely, the Empirical ERP Implementation Model (EEIM) and the Upgrade Decision Model (UDM), are developed to represent ERP implementation and upgrade practices. The EEIM helps to identify why there will be particularly high variance in potential outcomes and further validates which organisational contexts and ERP implementation configurations create options during ERP implementation and usage. The UDM makes a novel contribution by showing how different forces interact to bring an aggregate of influences to a threshold level where an ERP system upgrade becomes necessary. The findings of this study also aid the management of organisations that are implementing ERP systems to gain a better understanding of the likely challenges they may face and to enable them to put in place appropriate measures to mitigate the risk of implementation failures. This study also proposes an IT strategy framework which can be used by organisations planning to implement ERP to align their business and IT strategy. Finally, the study provides practical guidelines to practitioners on ERP implementation and upgrade based on the experience of the case study organisations and the ERP consultants interviewed

Stochastic information technology modelling for business processes

This thesis was submitted for the degree of Doctor of Philosophy and awarded by Brunel University.Business Processes (BP) and Information Technology (IT) are two areas that work very closely in helping organisations to keep or retain competitive advantage. Therefore, design in these areas should consider the advantages provided by, and the limitations that each of these domains imposes on each other. BP design tries to ensure that IT specifications are considered during the design of BP. Similarly, Information Systems (IS) design attempts to capture organisational needs, known as IS functional and Non-Functional Requirements (NFR), in order to meet the organisational goals. Despite this, BP and IT modelling techniques barely depict the way IT may affect BP performance or vice versa. For example, Business Process Simulation (BPS) is one of the modelling techniques that has been increasingly used to support process design. The performance measurements obtained from BPS models, though, are obtained considering only organisational issues, and thus cannot be used to assess the impact that IT may have on process performance. Similarly, IT modelling techniques do not provide IS performance measurements, and hence cannot depict the way IS may improve BP performance. The relationship between BP and IT can be alternatively described in terms of the relationships between BP, IS and Computer Networks (CN). By looking at the parameters that govern these relationships a simulation framework was developed, namely ASSESS-IT, that develops simulation models that provide performance measurements of BP, IS and CN, and thus can reflect the impact that IT (IS and CN) may have on BP performance. This research uses a case study to test the proposed framework (theory testing), to understand the way BP, IS, and CN domains interact (discovery), and to propose alternative theories to solve the problems found (theory building). The experimentation with the ASSESS-IT framework suggests that in order to portray the impact that IT may have on BP, analysts in these domains should first identify those performance specifications that describe how well the IS delivers its functionality (also known as non-functional requirements). It was found that when the IS does not depend on determined response time, the relationships between BP, IS and CN can be assessed using only the relationship between BP and IS. An alternative simulation framework, namely BPISS, is proposed to produce BPS models that provide performance measurements of BP and IS. Thus, BP and IT analysts can investigate the impact that a given IS design may have on BP performance, and identify a better BP and IS solution.CONACYT, Mexic

The Institutional Dimension of e-Government Promotion: A Comparative Study on Making ‘Business Reference Model (BRM)’ in the U.S. and Korea

Why do e-government initiatives which are commonly implemented to achieve similar policy goals produce different outcomes in different nations? To answer this question, this paper examines e-government policy structure, which has been regarded as one of the most important institutional arrangements for e-government promotion (European Commission, 2007; Park, 2006; OECD, 2005; Eifert and Puschel, 2004). Specifically, the legal framework, the managerial tools for coordination and control, and the organizational arrangements of the e-government policy structures of the Bush administration in the U.S. and of Roh administration in Korea are compared. Based on such a comparative analysis, this study demonstrates how different institutional arrangements of e-government policy structure influence the different outcomes of BRMs in the two nations