Organizational Ethnography and the Art of Judgment in-the-Moment

This paper responds to the conveners’ call on exploring and advancing Organizational Ethnography (OE) as a paradigm for the organizational sciences. This sub-theme is linked through my empirical study of senior managers in international development organizations and how they make sense of using their judgment ‘in-the-moment’ in the context of their leadership roles and work environments. I adopt an “ethnographic orientation” (Watson, 2011, p.216) and emphasize the need for a highly reflexive approach in an ethnographer’s role as making judgments throughout the challenging processes of doing “fieldwork, headwork and textwork” (Van Maanen, 2011, p.218). Theoretically, this study contributes to the existing judgment and decision making literature from a social constructionist perspective by drawing linkages to judgment as a co-constructed phenomenon. How senior managers understand their judgment-making in situations ‘in-the-moment’ is an understudied area thus far and even scarcer in the context of international development organizations. Methodologically, the ethnographic and radically reflexive approach taken addresses a gap in the literature, builds awareness and raises in importance examining the ‘multiple selves’ (Reinharz, 1997) of the ethnographer. How I influenced my research and was influenced by it as both subject and object were key to my findings. In addition to the sub-theme call, this paper also links to the overarching Colloquium theme, ‘Bridging Continents, Cultures and Worldviews’, by connecting the cultures and co- constructed views of the researcher and practitioners. The collaborative, ethnographic approach taken was a unique way to get ‘up close and personal’ in understanding what judgment meant to senior leaders in the two participating UK-headquartered organizations. With international development missions in African nations, the senior leaders continuously constructed their own bridges across borders in their financing, operations and communications between their team members and external stakeholders located in multiple countries, reliant on virtual offices and mobile and Internet technology to stay connected. My judgment as an ethnographer was necessary to determine how to best embrace this way of ‘working’ during fieldwork and become another type of stakeholder to them. I will begin with a brief theoretical and methodological background of my exploratory study, identifying the gap in the literature and how my study fills it. Then I will outline the methodology, methods, data collection and analysis and findings. Finally, I will conclude with the challenges of ‘doing organizational ethnography’ inside small international development organizations and the contributions made to advance OE as a unique way to study the social phenomenon of judgment ‘in-the moment’

Inside International Development Organisations: Socially Constructing Judgement in-the-Moment

This exploratory study aimed, first, to build new knowledge on how senior managers of international development organisations defined judgement and how they made sense of it in the context of their leadership roles and work environments. A secondary aim was to explore methodologies and methods, specifically unstructured interviews and observations, to be used in the PhD phase to study the social phenomenon of judgement. Using an ethnographic and reflexive approach, this study addressed the question: How do managers understand their use of judgement ‘in-the-moment’ in practice? Results from the two participating organisations suggest that there are diverse interpretations of the meaning of ‘judgement’; it is a socially constructed process; used in uncertain situations; and influenced by time and space. These findings contribute to our understanding of how judgement in-the-moment is perceived inside an understudied area: the everyday context of small international development organisations. Theoretically, this study complements the existing literature with a social constructionist perspective and draws linkages to judgement as a constitutive element of sensemaking. Methodologically, the reflexive approach taken builds awareness of examining the ‘multiple selves’ and how researchers influence their research and are influenced by it as subject and object. The validity, methodological issues, limitations and implications for future research are also discussed

What is an affordance and can it help us understand the use of ICT in education?

This paper revisits the concept of affordance and explores its contribution to an understanding of the use of ICT for teaching and learning. It looks at Gibson‟s original idea of affordance and at some of the difficulties long associated with the use of the word. It goes on to describe the translation of the concept of affordance into the field of design through the work, in particular, of Norman. The concept has since been translated into research concerning ICT and further opportunities and difficulties emerge. The paper locates key points of divergence within the usage of „affordance‟, as involving direct perception, invariant properties and complementarity. It concludes by arguing that affordance offers a distinctive perspective on the use of ICT in education because of its focus on possibilities for action

The Design Postgraduate Journeyman: Mapping the relationship between design thinking and doing with skills acquisition for skilful practice

The relationship between knowing, doing and skillful practice resonate in industry and design education. The connection between creativity, design and successful innovation practices in industry has been debated much recently, heightened by realization in academe and governments that 'we need a different way of thinking and doing if we are to live well and prosper in the future' This paper addresses the question; how to understand more about the relationship of design thinking and doing with learning. It describes research to correlate design knowledge and skill with the pedagogy of skilful practice, thereby supporting pedagogical theory for the design practitioner learner. The research correlates Sennett's review of craftsmanship as skillful thinking and doing, with Dreyfus and dreyfus's model of mental activitiesin the transition of novice to masterful states of skilful practice. It concludes by illustrating the critical transition points to inform educational practice

Key factor for hastening the strategic issue diagnosis process: a within organisational model

Previous research on Strategic Issue Diagnosis (SID) had focused on the complexity and novelty associated with the decision-making process in a turbulent environment. What had not been previously addressed in the extant literature is the requirement for speed inherent within the SID process, especially that is related to the gathering of information and facts through an organisation’s environmental scanning procedures. Since proactive management techniques, nimble processes, and systems that allow an organisation to be responsive and build rapid decision-making capabilities are important determinants of success in a turbulent environment, the element of speed associated with SID is an important factor. Our paper identifi es a series of propositions focusing att ention on elements of the environmental scanning processes and management hierarchies that are intended to counteract the recursiveness and redundancy inherent in SID systems and ultimately hasten the strategic decision-making process

The Intuitive Appeal of Explainable Machines

Algorithmic decision-making has become synonymous with inexplicable decision-making, but what makes algorithms so difficult to explain? This Article examines what sets machine learning apart from other ways of developing rules for decision-making and the problem these properties pose for explanation. We show that machine learning models can be both inscrutable and nonintuitive and that these are related, but distinct, properties. Calls for explanation have treated these problems as one and the same, but disentangling the two reveals that they demand very different responses. Dealing with inscrutability requires providing a sensible description of the rules; addressing nonintuitiveness requires providing a satisfying explanation for why the rules are what they are. Existing laws like the Fair Credit Reporting Act (FCRA), the Equal Credit Opportunity Act (ECOA), and the General Data Protection Regulation (GDPR), as well as techniques within machine learning, are focused almost entirely on the problem of inscrutability. While such techniques could allow a machine learning system to comply with existing law, doing so may not help if the goal is to assess whether the basis for decision-making is normatively defensible. In most cases, intuition serves as the unacknowledged bridge between a descriptive account and a normative evaluation. But because machine learning is often valued for its ability to uncover statistical relationships that defy intuition, relying on intuition is not a satisfying approach. This Article thus argues for other mechanisms for normative evaluation. To know why the rules are what they are, one must seek explanations of the process behind a model’s development, not just explanations of the model itself