Web document summarisation: a task-oriented evaluation

We present a query-biased summarisation interface for Web searching. The summarisation system has been specifically developed to act as a component in existing Web search interfaces. The summaries allow the user to more effectively assess the content of Web pages. We also present an experimental investigation of this approach. Our experimental results shows the system appears to be more useful and effective in helping users gauge document relevance than the traditional ranked titles/abstracts approach

Free and Open Source Software in Municipal Procurement:The Challenges and Benefits of Cooperation

The use of free and open source software by municipal governments is the exception rather than the rule. This is due to a variety of factors, including a failure of many municipal procurement policies to take into account the benefits of free software, free software vendors second-to-market status, and a lack of established free and open source software vendors in niche markets. With feasible policy shifts to improve city operations, including building upon open standards and engaging with free software communities, municipalities may be able to better leverage free and open source software to realize fully the advantages that stem from open software development

CLEAR: a credible method to evaluate website archivability

Web archiving is crucial to ensure that cultural, scientific and social heritage on the web remains accessible and usable over time. A key aspect of the web archiving process is optimal data extraction from target websites. This procedure is difficult for such reasons as, website complexity, plethora of underlying technologies and ultimately the open-ended nature of the web. The purpose of this work is to establish the notion of Website Archivability (WA) and to introduce the Credible Live Evaluation of Archive Readiness (CLEAR) method to measure WA for any website. Website Archivability captures the core aspects of a website crucial in diagnosing whether it has the potentiality to be archived with completeness and accuracy. An appreciation of the archivability of a web site should provide archivists with a valuable tool when assessing the possibilities of archiving material and in- uence web design professionals to consider the implications of their design decisions on the likelihood could be archived. A prototype application, archiveready.com, has been established to demonstrate the viabiity of the proposed method for assessing Website Archivability

A Theory and Practice of Website Engagibility

This thesis explores the domain of website quality. It presents a new study of website quality - an abstraction and synthesis, a measurement methodology, and analysis - and proposes metrics which can be used to quantify it. The strategy employed involved revisiting software quality, modelling its broader perspectives and identifying quality factors which are specific to the World Wide Web (WWW). This resulted in a detailed set of elements which constitute website quality, a method for quantifying a quality measure, and demonstrating an approach to benchmarking eCommerce websites. The thesis has two dimensions. The first is a contribution to the theory of software quality - specifically website quality. The second dimension focuses on two perspectives of website quality - quality-of-product and quality-of-use - and uses them to present a new theory and methodology which are important first steps towards understanding metrics and their use when quantifying website quality. Once quantified, the websites can be benchmarked by evaluators and website owners for comparison with competitor sites. The thesis presents a study of five mature eCommerce websites. The study involves identifying, defining and collecting data counts for 67 site-level criteria for each site. These counts are specific to website product quality and include criteria such as occurrences of hyperlinks and menus which underpin navigation, occurrences of activities which underpin interactivity, and counts relating to a site’s eCommerce maturity. Lack of automated count collecting tools necessitated online visits to 537 HTML pages and performing manual counts. The thesis formulates a new approach to measuring website quality, named Metric Ratio Analysis (MRA). The thesis demonstrates how one website quality factor - engagibility - can be quantified and used for website comparison analysis. The thesis proposes a detailed theoretical and empirical validation procedure for MRA

Leveling the Playing Field: Attracting, Engaging, and Advancing People with Disabilities

People with disabilities experience significant challenges in finding employment. The participation of people with disabilities in the workforce and their median income are both less than half that of the civilian workforce. They work part time 68 percent more frequently than people without disabilities. These disheartening results persist despite the enactment of significant federal legislation aimed at making the workplace more supportive and accessible to people with disabilities. The Conference Board Research Working Group (RWG) on Improving Employment Outcomes for People with Disabilities was convened to address how to overcome these disparities. It was sponsored by the Employment and Disability Institute at Cornell University, under a grant from the National Institute on Disability and Rehabilitation Research of the U.S. Department of Education. The RWG members focused on four questions: 1) The business case: Is it advantageous for organizations to employ people with disabilities? 2) Organizational readiness: What should organizations do to create a workplace that enables people with disabilities to thrive and advance? 3) Measurement: How can success for both people with disabilities and the organization itself be determined? 4) Self-disclosure: How can people with disabilities, especially those whose disabilities are not obvious, be encouraged to identify themselves so that resources can be directed toward them and outcomes can be measured

Information Outlook, April 2007

Volume 11, Issue 4https://scholarworks.sjsu.edu/sla_io_2007/1003/thumbnail.jp

Digital reference services : a snapshot of the current practices in scottish libraries

Discusses the current practices followed by some major libraries in Scotland for providing digital reference services(DRS). Refers to the DRSs provided by three academic libraries, namely Glasgow University Library, the University of Strathclyde Library, and Glasgow Caledonian University Library, and two other premier libraries in Scotland, the Mitchell Library in Glasgow and the National Library of Scotland in Edinburgh. Concludes that digital reference services are effective forms of service delivery in Scotland's academic, national and public libraries, but that their full potential has not yet been exploited. E-mail is the major technology used in providing digital reference, although plans are under way to use more sophisticated Internet technologies. Notes that the majority of enquiries handled by the libraries are relatively low-level rather than concerning specific knowledge domains, and training the users to extract information from the best digital resources still remains a challenge

Information behaviour of Kuwaiti legal professionals

This thesis reports results of a research study into the information behaviour of Kuwaiti legal professionals. The main aims of the research were to investigate the information behaviour and the information needs of Kuwaiti legal professionals, and examine whether the existing legal information sources and services meet their needs. The theoretical framework for this research was derived from the investigation of information behaviour in general, and studies of legal professionals in particular. Wilson's (1996) model of information behaviour was also used to develop the conceptual framework of this research. This model takes into account four types of information seeking behaviour: active search, passive search, passive attention and ongoing search. This model helped in formulating research questions and hypotheses and the design of data collections methods. It was used also as a tool for organising the interpretation and discussion of the research findings. The research methods were designed from a user-centred perspective, including using data collection methods that are supportive of user-centred research. Triangulation was used in data collection by the use of questionnaires, interviews and critical incidents technique. The participants of the research included legal academics, legal practitioners such as state lawyers, prosecutors and private lawyers, law librarians, legal publishers and legal database producers in Kuwait. The results showed that a personal collection is the source used most by Kuwaiti legal professionals. The majority did not use electronic sources such as databases and the Internet. A large percentage also did not use law libraries. The majority of academics sought information themselves, whereas the majority of practitioners relied on the assistance of others. The majority of respondents had no training on the use of information sources. The majority also relied on internal communication as a channel for information exchange more than external communication. The majority of respondents scanned between one or two journals, although journals should be among the major information sources for legal professionals. On the other hand, newspapers ranked first for serendipity for both academics and practitioners. New books were ranked as a first source by practitioners for updating information, whereas journals were ranked first for academics. These results showed the information seeking problems of the legal professionals. This led to the development of the interface requirement for the design of a prototype Kuwaiti Legal Information System (KLIS) interface. The aim of the system was to provide relevant and up-to-date information, and links to other information sources and services in order to improve communication channels at both national and international level. The system also sought to be cost-effective. Finally, a heuristic usability evaluation was undertaken by consulting a number of experts on the system's usability and contents. Conclusions are drawn and recommendations for further research and to stakeholders are made

Web assisted teaching: an undergraduate experience

The emergence of the Internet has created a number of claims as to the future of education and the possibility of dramatically changing the way in which education is delivered. Much of the attention has focussed on the adoption of teaching methods that are solely web-based. We set out to incorporate web-based teaching as support for more traditional teaching methods to improve the learning outcomes for students. This first step into web-based teaching was developed to harness the benefits of web-based teaching tools without supplanting traditional teaching methods. The aim of this paper is to report our experience with web-assisted teaching in two undergraduate courses, Accounting Information Systems and Management Accounting Services, during 2000. The paper evaluates the approach taken and proposes a tentative framework for developing future web-assisted teaching applications. We believe that web-assisted and web-based teaching are inevitable outcomes of the telecommunications and computer revolution and that academics cannot afford to become isolated from the on-line world. A considered approach is needed to ensure the integration of web-based features into the overall structure of a course. The components of the course material and the learning experiences students are exposed to need to be structured and delivered in a way that ensures they support student learning rather than replacing one form of learning with another. Therefore a careful consideration of the structure, content, level of detail and time of delivery needs to be integrated to create a course structure that provides a range of student learning experiences that are complimentary rather than competing. The feedback was positive from both extramural (distance) and internal students, demonstrating to us that web sites can be used as an effective teaching tool in support of more traditional teaching methods as well as a tool for distance education. The ability to harness the positives of the web in conjunction with more traditional teaching modes is one that should not be overlooked in the move to adopt web based instruction methods. Web-based teaching need not be seen as an all or nothing divide but can be used as a useful way of improving the range and type of learning experiences open to students. The Web challenges traditional methods and thinking but it also provides tools to develop innovative solutions to both distance and on campus learning. Further research is needed to determine how we can best meet the needs of our students while maintaining high quality learning outcomes