Business process management tools as a measure of customer-centric maturity

In application of business process management (BPM) tools in European commercial sectors, this paper examines current maturity of customer centricity construct (CC) as an emerging dimension of competition and as a potential strategic management direction for the future of business. Processes are one of the key components of transformation in the CC roadmap. Particular departments are more customer orientated than others, and processes, customer-centric expertise, and approach can be built and utilized starting from them. Positive items within a current business process that only involve minor modification could be the basis for that. The evidence of movement on the customer-centric roadmap is found. BPM in European telecommunications, banking, utility and retail sector supports roadmap towards customer-centricity in process view, process alignment and process optimization. However, the movement is partial and not flawless, as BPM hasn’t been inquired for supporting many of customer-centric dimensions

Technologies and solutions for location-based services in smart cities: past, present, and future

Location-based services (LBS) in smart cities have drastically altered the way cities operate, giving a new dimension to the life of citizens. LBS rely on location of a device, where proximity estimation remains at its core. The applications of LBS range from social networking and marketing to vehicle-toeverything communications. In many of these applications, there is an increasing need and trend to learn the physical distance between nearby devices. This paper elaborates upon the current needs of proximity estimation in LBS and compares them against the available Localization and Proximity (LP) finding technologies (LP technologies in short). These technologies are compared for their accuracies and performance based on various different parameters, including latency, energy consumption, security, complexity, and throughput. Hereafter, a classification of these technologies, based on various different smart city applications, is presented. Finally, we discuss some emerging LP technologies that enable proximity estimation in LBS and present some future research areas