Linking Theory and Practice: Performing a Reality Check on a Model of IS Success

The issue of ‘rigour vs. relevance’ in IS research has generated an intense, heated debate for over a decade. It is possible to identify, however, only a limited number of contributions on how to increase the relevance of IS research without compromising its rigour. Based on a lifecycle view of IS research, we propose the notion of ‘reality checks’ in order to review IS research outcomes in the light of actual industry demands. We assume that five barriers impact the efficient transfer of IS research outcomes; they are lack of awareness, lack of understandability, lack of relevance, lack of timeliness, and lack of applicability. In seeking to understand the effect of these barriers on the transfer of mature IS research into practice, we used focus groups. We chose DeLone and McLean’s IS success model as our stimulus because it is one of the more widely researched areas of IS

nformation Quality, Reporting and Organisational Performance

This study aims at the exploration of the statistical relationship between the quality of the Information produced by Information Systems (IS) such as ERPs and Organisational Performance. The definition of information quality encompasses measures such as accuracy, precision, currency, timeliness, conciseness, which aim at providing decision tools to the users of any Information System. Producing quality information /reports is the primary purpose of any IS. The results from a survey on 168 Greek companies show a strong correlation between Information Quality and Organisational Performance when this is expressed by financial and not financial measures

Using webcrawling of publicly available websites to assess E-commerce relationships

We investigate e-commerce success factors concerning their impact on the success of commerce transactions between businesses companies. In scientific literature, many e-commerce success factors are introduced. Most of them are focused on companies' website quality. They are evaluated concerning companies' success in the business-to- consumer (B2C) environment where consumers choose their preferred e-commerce websites based on these success factors e.g. website content quality, website interaction, and website customization. In contrast to previous work, this research focuses on the usage of existing e-commerce success factors for predicting successfulness of business-to-business (B2B) ecommerce. The introduced methodology is based on the identification of semantic textual patterns representing success factors from the websites of B2B companies. The successfulness of the identified success factors in B2B ecommerce is evaluated by regression modeling. As a result, it is shown that some B2C e-commerce success factors also enable the predicting of B2B e-commerce success while others do not. This contributes to the existing literature concerning ecommerce success factors. Further, these findings are valuable for B2B e-commerce websites creation

COBRA framework to evaluate e-government services: A citizen-centric perspective

E-government services involve many stakeholders who have different objectives that can have an impact on success. Among these stakeholders, citizens are the primary stakeholders of government activities. Accordingly, their satisfaction plays an important role in e-government success. Although several models have been proposed to assess the success of e-government services through measuring users' satisfaction levels, they fail to provide a comprehensive evaluation model. This study provides an insight and critical analysis of the extant literature to identify the most critical factors and their manifested variables for user satisfaction in the provision of e-government services. The various manifested variables are then grouped into a new quantitative analysis framework consisting of four main constructs: cost; benefit; risk and opportunity (COBRA) by analogy to the well-known SWOT qualitative analysis framework. The COBRA measurement scale is developed, tested, refined and validated on a sample group of e-government service users in Turkey. A structured equation model is used to establish relationships among the identified constructs, associated variables and users' satisfaction. The results confirm that COBRA framework is a useful approach for evaluating the success of e-government services from citizens' perspective and it can be generalised to other perspectives and measurement contexts. Crown Copyright © 2014.PIAP-GA-2008-230658) from the European Union Framework Program and another grant (NPRP 09-1023-5-158) from the Qatar National Research Fund (amember of Qatar Foundation

How to promote informal learning in the workplace? The need for incremental design methods

Informal Learning in the Workplace (ILW) is ensured by the everyday work activities in which workers are engaged. It accounts for over 75 per cent of learning in the workplace. Enterprise Social Media (ESM) are increasingly used as informal learning environments. According to the results of an implementation we have conducted in real context, we show that ESM are appropriate to promote ILW. Nevertheless, social aspects must be reconsidered to address users' needs regarding content and access, quality information indicators, moderation and control

Customer relationship management (CRM) systems success factors

Internship Report presented as the partial requirement for obtaining a Master's degree in Information Management, specialization in Knowledge Management and Business IntelligenceCRM systems are coming to the front for winning over new customers by developing service and products to improve customer satisfaction and to retain existing customers. Due to the huge impact CRM systems have in companies, understanding the factors leading to CRM systems success is of extreme importance. Customers’ needs are evolving and firms must rapidly discover, anticipate and fulfill these changing needs through a quick and efficient customer response capability (CRC), supported by business analytics (BA). This study provides a deeper understanding of the determinants that positively impact a CRM systems success. This study proposes a CRM systems success model that includes Delone and Mclean ground constructs, as well as, modern factors regarding CRM systems success measurement. It also reports an empirical study developed through an electronic survey distributed to 130 companies located in Portugal and United Kingdom. This study applies quantitative methods in order to obtain results. Our findings demonstrate that CRM performance is positively influenced by CRC and BA use for CRM. Results demonstrate the determinant role of system quality on CRC, as well as, CRC on CRM performance. This empirical research discusses the theoretical and practical implications.Sistemas de CRM são cruciais para adquirir novos clientes através do desenvolvimento de serviços e produtos a fim de aumentar a satisfação destes e para reter os já existentes. Devido ao enorme impacto que os sistemas de CRM têm nas empresas, é de extrema importância compreender os fatores que levam ao seu sucesso. As necessidades dos clientes estão em constante evolução e as empresas devem rapidamente descobrir, antecipar e preenchê-las através de uma rápida e eficiente capacidade de resposta ao cliente (CRC), suportada por análise de negócio (BA). Este estudo providencia um profundo entendimento dos factores que positivamente impactam o sucesso de sistemas de CRM. Este estudo propõe um modelo para medir o sucesso de um sistema de CRM, usando fatores base de Delone e Mclean, bem como, fatores modernos referentes à medição do sucesso de sistemas de CRM. É reportado um estudo empírico desenvolvido através de um questionário online distribuído a várias empresas. Os métodos utilizados para obter resultados são métodos quantitativos. As descobertas demonstram que o desempenho do CRM da empresa é positivamente influenciado pelo CRC e pelo uso de BA em CRM. Os resultados demonstram o papel determinante que a qualidade do sistema tem em CRC, bem como o papel que CRC tem no desempenho do CRM da empresa. Esta pesquisa empírica discute as implicações teóricas e práticas

Improving the Success of Employee Portals: A Causal and Performance-Based Analysis

The purpose of this study is to gain a better understanding of employee portal success and to identify the levers for its improvement. We introduce a theoretical model for this that is based on the DeLone and McLean IS Success Model, which considers the specific requirements of employee portals. We tested the associations between our model’s different success dimensions by using more than 4,400 employees’ responses. These responses were collected in a survey of twelve companies across different industries participating in an international benchmarking study. We applied structural equation modeling to carry out the causal analysis. Furthermore, within a performance-based analysis, we investigated the success dimensions’ improvement potentials from both a strategic and action-oriented perspective. The results of our causal analysis indicate that besides the factors contributing to the success of IS in general, other success dimensions – like the quality of the collaboration and process support – have to be considered when aiming for a successful employee portal. The performance-based analysis emphasizes the significance of collaboration quality to improve an employee portal and indentifies the respective fields of action. The study’s findings make it possible for practitioners to understand the levers with which to improve their employee portals and to prioritize their investments accordingly. By empirically validating a comprehensive success model for employee portals, the study\u27s results advance the theoretical development in this area and present a basis for further research in this field

Evaluating the Performance of Government IT Projects in the Caribbean: Beyond the Traditional Approach

The study seeks to empirically apply multiple performance evaluation techniques, including traditional approach to assess the performance of government projects. Studies have shown that while there is an increase in improved project management methods, tools and techniques, including performance evaluation techniques, organizations including governments are still relying on outdated or insufficient tools. We posit that the increased application of alternative approaches to highlight the important dimensions of the project process can help to address this issue. With the increased application of newer techniques over time, stakeholders can be equipped to better identify sources of failures and successes and improve the management of projects. This is crucial for IT projects and government projects that are consistently perceived as underperforming. The research employs a single project from the aviation industry in the Caribbean to apply the perspectives of the Barclay’s Project Performance Scorecard and Delone & McLean’s IS Success Model measurements, and triple constraints method to evaluate project performance and report on the findings