Understanding user experience of mobile video: Framework, measurement, and optimization

Since users have become the focus of product/service design in last decade, the term User eXperience (UX) has been frequently used in the field of Human-Computer-Interaction (HCI). Research on UX facilitates a better understanding of the various aspects of the user’s interaction with the product or service. Mobile video, as a new and promising service and research field, has attracted great attention. Due to the significance of UX in the success of mobile video (Jordan, 2002), many researchers have centered on this area, examining users’ expectations, motivations, requirements, and usage context. As a result, many influencing factors have been explored (Buchinger, Kriglstein, Brandt & Hlavacs, 2011; Buchinger, Kriglstein & Hlavacs, 2009). However, a general framework for specific mobile video service is lacking for structuring such a great number of factors. To measure user experience of multimedia services such as mobile video, quality of experience (QoE) has recently become a prominent concept. In contrast to the traditionally used concept quality of service (QoS), QoE not only involves objectively measuring the delivered service but also takes into account user’s needs and desires when using the service, emphasizing the user’s overall acceptability on the service. Many QoE metrics are able to estimate the user perceived quality or acceptability of mobile video, but may be not enough accurate for the overall UX prediction due to the complexity of UX. Only a few frameworks of QoE have addressed more aspects of UX for mobile multimedia applications but need be transformed into practical measures. The challenge of optimizing UX remains adaptations to the resource constrains (e.g., network conditions, mobile device capabilities, and heterogeneous usage contexts) as well as meeting complicated user requirements (e.g., usage purposes and personal preferences). In this chapter, we investigate the existing important UX frameworks, compare their similarities and discuss some important features that fit in the mobile video service. Based on the previous research, we propose a simple UX framework for mobile video application by mapping a variety of influencing factors of UX upon a typical mobile video delivery system. Each component and its factors are explored with comprehensive literature reviews. The proposed framework may benefit in user-centred design of mobile video through taking a complete consideration of UX influences and in improvement of mobile videoservice quality by adjusting the values of certain factors to produce a positive user experience. It may also facilitate relative research in the way of locating important issues to study, clarifying research scopes, and setting up proper study procedures. We then review a great deal of research on UX measurement, including QoE metrics and QoE frameworks of mobile multimedia. Finally, we discuss how to achieve an optimal quality of user experience by focusing on the issues of various aspects of UX of mobile video. In the conclusion, we suggest some open issues for future study

Quality of experience and access network traffic management of HTTP adaptive video streaming

The thesis focuses on Quality of Experience (QoE) of HTTP adaptive video streaming (HAS) and traffic management in access networks to improve the QoE of HAS. First, the QoE impact of adaptation parameters and time on layer was investigated with subjective crowdsourcing studies. The results were used to compute a QoE-optimal adaptation strategy for given video and network conditions. This allows video service providers to develop and benchmark improved adaptation logics for HAS. Furthermore, the thesis investigated concepts to monitor video QoE on application and network layer, which can be used by network providers in the QoE-aware traffic management cycle. Moreover, an analytic and simulative performance evaluation of QoE-aware traffic management on a bottleneck link was conducted. Finally, the thesis investigated socially-aware traffic management for HAS via Wi-Fi offloading of mobile HAS flows. A model for the distribution of public Wi-Fi hotspots and a platform for socially-aware traffic management on private home routers was presented. A simulative performance evaluation investigated the impact of Wi-Fi offloading on the QoE and energy consumption of mobile HAS.Die Doktorarbeit beschäftigt sich mit Quality of Experience (QoE) – der subjektiv empfundenen Dienstgüte – von adaptivem HTTP Videostreaming (HAS) und mit Verkehrsmanagement, das in Zugangsnetzwerken eingesetzt werden kann, um die QoE des adaptiven Videostreamings zu verbessern. Zuerst wurde der Einfluss von Adaptionsparameters und der Zeit pro Qualitätsstufe auf die QoE von adaptivem Videostreaming mittels subjektiver Crowdsourcingstudien untersucht. Die Ergebnisse wurden benutzt, um die QoE-optimale Adaptionsstrategie für gegebene Videos und Netzwerkbedingungen zu berechnen. Dies ermöglicht Dienstanbietern von Videostreaming verbesserte Adaptionsstrategien für adaptives Videostreaming zu entwerfen und zu benchmarken. Weiterhin untersuchte die Arbeit Konzepte zum Überwachen von QoE von Videostreaming in der Applikation und im Netzwerk, die von Netzwerkbetreibern im Kreislauf des QoE-bewussten Verkehrsmanagements eingesetzt werden können. Außerdem wurde eine analytische und simulative Leistungsbewertung von QoE-bewusstem Verkehrsmanagement auf einer Engpassverbindung durchgeführt. Schließlich untersuchte diese Arbeit sozialbewusstes Verkehrsmanagement für adaptives Videostreaming mittels WLAN Offloading, also dem Auslagern von mobilen Videoflüssen über WLAN Netzwerke. Es wurde ein Modell für die Verteilung von öffentlichen WLAN Zugangspunkte und eine Plattform für sozialbewusstes Verkehrsmanagement auf privaten, häuslichen WLAN Routern vorgestellt. Abschließend untersuchte eine simulative Leistungsbewertung den Einfluss von WLAN Offloading auf die QoE und den Energieverbrauch von mobilem adaptivem Videostreaming

Seamless Multimedia Delivery Within a Heterogeneous Wireless Networks Environment: Are We There Yet?

The increasing popularity of live video streaming from mobile devices, such as Facebook Live, Instagram Stories, Snapchat, etc. pressurizes the network operators to increase the capacity of their networks. However, a simple increase in system capacity will not be enough without considering the provisioning of quality of experience (QoE) as the basis for network control, customer loyalty, and retention rate and thus increase in network operators revenue. As QoE is gaining strong momentum especially with increasing users' quality expectations, the focus is now on proposing innovative solutions to enable QoE when delivering video content over heterogeneous wireless networks. In this context, this paper presents an overview of multimedia delivery solutions, identifies the problems and provides a comprehensive classification of related state-of-the-art approaches following three key directions: 1) adaptation; 2) energy efficiency; and 3) multipath content delivery. Discussions, challenges, and open issues on the seamless multimedia provisioning faced by the current and next generation of wireless networks are also provided

Seamless multimedia delivery within a heterogeneous wireless networks environment: are we there yet?

The increasing popularity of live video streaming from mobile devices such as Facebook Live, Instagram Stories, Snapchat, etc. pressurises the network operators to increase the capacity of their networks. However, a simple increase in system capacity will not be enough without considering the provisioning of Quality of Experience (QoE) as the basis for network control, customer loyalty and retention rate and thus increase in network operators revenue. As QoE is gaining strong momentum especially with increasing users’ quality expectations, the focus is now on proposing innovative solutions to enable QoE when delivering video content over heterogeneous wireless networks. In this context, this paper presents an overview of multimedia delivery solutions, identifies the problems and provides a comprehensive classification of related state-of-the-art approaches following three key directions: adaptation, energy efficiency and multipath content delivery. Discussions, challenges and open issues on the seamless multimedia provisioning faced by the current and next generation of wireless networks are also provided

Architecture and Protocol to Optimize Videoconference in Wireless Networks

[EN] In the past years, videoconferencing (VC) has become an essential means of communications. VC allows people to communicate face to face regardless of their location, and it can be used for different purposes such as business meetings, medical assistance, commercial meetings, and military operations. There are a lot of factors in real-time video transmission that can affect to the quality of service (QoS) and the quality of experience (QoE). The application that is used (Adobe Connect, Cisco Webex, and Skype), the internet connection, or the network used for the communication can affect to the QoE. Users want communication to be as good as possible in terms of QoE. In this paper, we propose an architecture for videoconferencing that provides better quality of experience than other existing applications such as Adobe Connect, Cisco Webex, and Skype. We will test how these three applications work in terms of bandwidth, packets per second, and delay using WiFi and 3G/4G connections. Finally, these applications are compared to our prototype in the same scenarios as they were tested, and also in an SDN, in order to improve the advantages of the prototype.This work has been supported by the "Ministerio de Economia y Competitividad" in the "Programa Estatal de Fomento de la Investigacion Cientifica y Tecnica de Excelencia, Subprograma Estatal de Generacion de Conocimiento" within the project under Grant TIN2017-84802-C2-1-P.Jimenez, JM.; García-Navas, JL.; Lloret, J.; Romero Martínez, JO. (2020). Architecture and Protocol to Optimize Videoconference in Wireless Networks. Wireless Communications and Mobile Computing. 2020:1-22. https://doi.org/10.1155/2020/4903420S122202

QoE Modelling, Measurement and Prediction: A Review

In mobile computing systems, users can access network services anywhere and anytime using mobile devices such as tablets and smart phones. These devices connect to the Internet via network or telecommunications operators. Users usually have some expectations about the services provided to them by different operators. Users' expectations along with additional factors such as cognitive and behavioural states, cost, and network quality of service (QoS) may determine their quality of experience (QoE). If users are not satisfied with their QoE, they may switch to different providers or may stop using a particular application or service. Thus, QoE measurement and prediction techniques may benefit users in availing personalized services from service providers. On the other hand, it can help service providers to achieve lower user-operator switchover. This paper presents a review of the state-the-art research in the area of QoE modelling, measurement and prediction. In particular, we investigate and discuss the strengths and shortcomings of existing techniques. Finally, we present future research directions for developing novel QoE measurement and prediction technique