Aligning a Service Provisioning Model of a Service-Oriented System with the ITIL v.3 Life Cycle

Bringing together the ICT and the business layer of a service-oriented system (SoS) remains a great challenge. Few papers tackle the management of SoS from the business and organizational point of view. One solution is to use the well-known ITIL v.3 framework. The latter enables to transform the organization into a service-oriented organizational which focuses on the value provided to the service customers. In this paper, we align the steps of the service provisioning model with the ITIL v.3 processes. The alignment proposed should help organizations and IT teams to integrate their ICT layer, represented by the SoS, and their business layer, represented by ITIL v.3. One main advantage of this combined use of ITIL and a SoS is the full service orientation of the company.Comment: This document is the technical work of a conference paper submitted to the International Conference on Exploring Service Science 1.5 (IESS 2015

Designing a product service system in a social framework: methodological and ethical considerations

Macroscopic social and economic changes in the last few years are forcing business companies and public institutions to redefine their approach to social intervention, focusing on local and highly individualised solutions. This change is also calling for a new design approach. The challenge for designers is not only to be able to provide local and highly individualised solutions, but also to propose strategies to transfer and reproduce the solutions, or part of them, into different local contexts, thus creating economy of scope. This would be possible by using forms of codification and modularisation of the most relevant components in local solutions. The code refers to the organisational knowledge included in local components and the way each component interacts with the others. Like software systems, local product-service systems can be built upon a source code. This paper will illustrate how this process was developed in a concrete case. Through this case the authors analyse the possibility to build something similar to a source code for initiatives based on social interaction and investigate the process of construction of such a code Furthermore, the author discuss differences and analogies between design intervention in a social context and in the normal business context. The question of codification suggests a methodological approach for supporting transferability both in the problem space (dealing with complexity) and in the solution space (dealing with contingency). The analysis of differences and similarities between business- and socially-oriented processes suggests a new role for designers and new opportunities for innovation. Keywords: Product Service Systems, Methodology, Design and Morality, Codification, Transferability</p

Illinois Digital Scholarship: Preserving and Accessing the Digital Past, Present, and Future

Since the University's establishment in 1867, its scholarly output has been issued primarily in print, and the University Library and Archives have been readily able to collect, preserve, and to provide access to that output. Today, technological, economic, political and social forces are buffeting all means of scholarly communication. Scholars, academic institutions and publishers are engaged in debate about the impact of digital scholarship and open access publishing on the promotion and tenure process. The upsurge in digital scholarship affects many aspects of the academic enterprise, including how we record, evaluate, preserve, organize and disseminate scholarly work. The result has left the Library with no ready means by which to archive digitally produced publications, reports, presentations, and learning objects, much of which cannot be adequately represented in print form. In this incredibly fluid environment of digital scholarship, the critical question of how we will collect, preserve, and manage access to this important part of the University scholarly record demands a rational and forward-looking plan - one that includes perspectives from diverse scholarly disciplines, incorporates significant research breakthroughs in information science and computer science, and makes effective projections for future integration within the Library and computing services as a part of the campus infrastructure.Prepared jointly by the University of Illinois Library and CITES at the University of Illinois at Urbana-Champaig

How to Structure a Company-wide Adoption of Big Data Analytics

Driven by increasing amounts of data and by emerging technologies to store and analyze them, companies adopt Big Data Analytics (BDA) to improve their innovativeness and decision-making. However, adopting BDA across the company in the sense of an insight-driven organization (IDO) is challenging, since it influences the entire company and requires an organizational change. Despite mature knowledge, approaches that provide concrete methods for structuring the company-wide adoption of BDA to fully exploit the benefits of BDA and to reduce the risk of its failure are still missing. Following action design research, we developed and evaluated a method for structuring the company-wide adoption of BDA in a concerted research effort at a German bank. Based on knowledge of BDA and the road mapping approach, the method structures the adoption along the BDA capabilities. We illustrate how companies can define a target state, identify gaps, and derive a BDA roadmap

From internet architecture research to standards

Many Internet architectural research initiatives have been undertaken over last twenty years. None of them actually reached their intended goal: the evolution of the Internet architecture is still driven by its protocols not by genuine architectural evolutions. As this approach becomes the main limiting factor of Internet growth and application deployment, this paper proposes an alternative research path starting from the root causes (the progressive depletion of the design principles of the Internet) and motivates the need for a common architectural foundation. For this purpose, it proposes a practical methodology to incubate architectural research results as part of the standardization process

The Role of Evidence in Establishing Trust in Repositories

This article arises from work by the Digital Curation Centre (DCC) Working Group examining mechanisms to roll out audit and certification services for digital repositories in the United Kingdom. Our attempt to develop a program for applying audit and certification processes and tools took as its starting point the RLG-NARA Audit Checklist for Certifying Digital Repositories. Our intention was to appraise critically the checklist and conceive a means of applying its mechanics within a diverse range of repository environments. We were struck by the realization that while a great deal of effort has been invested in determining the characteristics of a 'trusted digital repository', far less effort has concentrated on the ways in which the presence of the attributes can be demonstrated and their qualities measured. With this in mind we sought to explore the role of evidence within the certification process, and to identify examples of the types of evidence (e.g., documentary, observational, and testimonial) that might be desirable during the course of a repository audit.

Networks of SLGOs: from systems interoperability to organizational cooperability

E-Government doesn’t concern only technological innovation in Public Administration, but most of all organizational innovation through the adoption of organizational models enabled by the use of ICTs. One model of this kind, that in countries characterized by a high number of Small Local Government Organizations (SLGOs) can be adopted also to reduce the administrative fragmentation, is inter-organizational cooperation among SLGOs. This is the model the Italian National Center for Information Technology in Public Administration (CNIPA) adopted in the action plan to promote E-Government in Local Public Administration in Italy. However, inter-organizational cooperation requires the partners to interoperate, at least in the areas which are the object of the cooperation. One possibility which guarantees interoperability of different organizations consists in the adoption of a shared cooperative environment. Depending on how binding are the conditions which define it, the cooperative environment can determine different levels of interoperability, up to organizational interoperability (cooperability). In the case of cooperation among organizations which can be heterogeneous, one of the conditions defining the cooperative environment is the sharing of an “enterprise model” for the cooperation. In the paper we describe some of the conditions that define a cooperative environment and introduce a system for the description and the classification of different forms of intercommunal cooperation for services provision

A Business Model for Managing SOA Initiatives

Para obter os benefícios corporativos com a implantação de uma abordagem SOA, não é suficiente tratar características técnicas. Uma estratégia alinhada ao negócio deve ser considerada como base para as atividades de implementação, validação, desenvolvimento e gestão de serviços. Um caso de negócio, um modelo de referência e uma arquitetura da organização devem ser estabelecidos. Este trabalho propõe objetivos, papéis e processos para governança SOA do ponto de vista da Arquitetura de Tecnologia de Informação. Os processos foram avaliados por especialistas na área de SOA que argumentam que adotariam os mesmos para a governança SOA em suas organizações