Defining Process Performance Indicators By Using Templates and Patterns

Process Performance Indicators (PPIs) are a key asset for the mea- 2 surement of the achievement of strategic and operational goals in process–oriented 3 organisations. Ideally, the definition of PPIs should not only be unambiguous, 4 complete, and understandable to non–technical stakeholders, but also traceable 5 to business processes and verifiable by means of automated analysis. in practice, 6 PPIs are defined either informally in natural language, with its well–known prob- 7 lems, or at a very low level, or too formally, becoming thus hardly understand- 8 able to managers and users. in order to solve this problem, in this paper, a novel 9 approach to improve the definition of PPIs using templates and ontology–based 10 linguistic patterns is proposed. Its main benefits are that it is easy to learn, pro- 11 motes reuse, reduces ambiguities and missing information, is understandable to 12 all stakeholders and maintains traceability with the process model. Furthermore, 13 since it relies on a formal ontology based on Description Logics, it is possible 14 to perform automated analysis and infer knowledge regarding the relationships 15 between PPI definitions and other process elements.Comisión Interministerial de Ciencia y Tecnología TIN2009–07366Junta de Andalucía TIC–5906Junta de Andalucía P07–TIC–2533

Using Templates and Linguistic Patterns to Define Process Performance Indicators

Process performance management (PPM) aims at measuring, monitoring and analysing the performance of business processes (BPs), in order to check the achievement of strategic and operational goals and to support decision making for their optimisation. PPM is based on process performance indicators (PPIs), so having an appropriate definition of them is crucial. One of the main problems of PPIs definition is to express them in an unambiguous, complete, understandable, traceable and verifiable manner. In practice, PPIs are defined informally —usually in ad-hoc, natural language, with its well-known problems— or they are defined from an implementation perspective, hardly understandable to non– technical people. In order to solve this problem, in this article we propose a novel approach to improve the definition of PPIs using templates and linguistic patterns. This approach promotes reuse, reduces both ambiguities and missing information, is understandable to all stakeholders and maintains traceability with the process model. Furthermore, it enables the automated processing of PPI definitions by its straightforward translation into the PPINOT metamodel, allowing the gathering of the required information for their computation as well as the analysis of the relationships between them and with BP elementsComisión Interministerial de Ciencia y Tecnología TIN2009-07366Comisión Interministerial de ciencia y Tecnología TIN2012-32273Junta de Andalucía TIC-5906Junta de Andalucía P07-TIC-253

Moving Toward a Culture of Evidence: Documentation and Action Research inside CAPE Veteran Partnerships

This report is a culmination of three years of study of the impact on effective teaching of educators and artists engaging as partners in action research (inquiry based study of their own practice), in documenting the effects of arts integration on student learning (creating a "culture of evidence"), and in collaborating with other action research teams and with formal researchers to actively investigate qualities of teaching and learning at participating schools (what CAPE calls "layered research")

PPINOT Tool Suite: a Performance Management Solution for Process-Oriented Organisations

A key aspect in any process-oriented organisation is the measurement of process performance for the achievement of its strategic and operational goals. Process Performance Indicators (PPIs) are a key asset to carry out this evaluation, and, therefore, the management of these PPIs throughout the whole BP lifecycle is crucial. in this demo we present PPINOT Tool Suite, a set of tools aimed at facilitating and automating the PPI management. The support includes their definition using either a graphical or a template-based textual notation, their automated analysis at design-time, and their automated computation based on the instrumentation of a Business Process Management System

The use of UML activity diagrams and the i* language in the modeling of the balanced scorecard implantation process

Business management is a complex task that can be facilitated using different methodologies and models. One of their most relevant purposes is to align the organization strategy with the daily functioning of the organization. One of these models is the Balanced Scorecard (BSC). In this paper, we propose a modeling strategy for the BSC implantation process. We will model it using UML Activity Diagrams and Strategy Dependency models of the language i*. The Activity Diagrams allow determining the order in which involved activities must be performed, and at the same time, to identify which people has the responsability to carry them out. The Strategic Dependency model allows showing the intentional aspects of the actors involved in the most strategic activities of this process. Finally, relationships among the actors and the people involved in the BSC implantation process are modelled using again the language i*. Although this paper only considers the case study of the BSC implantation, our proposal can be generalized to other implantation processes of systems with a high strategic impact on the organization, like ERP or CRM systems.Peer ReviewedPostprint (published version

Shortest Path versus Multi-Hub Routing in Networks with Uncertain Demand

We study a class of robust network design problems motivated by the need to scale core networks to meet increasingly dynamic capacity demands. Past work has focused on designing the network to support all hose matrices (all matrices not exceeding marginal bounds at the nodes). This model may be too conservative if additional information on traffic patterns is available. Another extreme is the fixed demand model, where one designs the network to support peak point-to-point demands. We introduce a capped hose model to explore a broader range of traffic matrices which includes the above two as special cases. It is known that optimal designs for the hose model are always determined by single-hub routing, and for the fixed- demand model are based on shortest-path routing. We shed light on the wider space of capped hose matrices in order to see which traffic models are more shortest path-like as opposed to hub-like. To address the space in between, we use hierarchical multi-hub routing templates, a generalization of hub and tree routing. In particular, we show that by adding peak capacities into the hose model, the single-hub tree-routing template is no longer cost-effective. This initiates the study of a class of robust network design (RND) problems restricted to these templates. Our empirical analysis is based on a heuristic for this new hierarchical RND problem. We also propose that it is possible to define a routing indicator that accounts for the strengths of the marginals and peak demands and use this information to choose the appropriate routing template. We benchmark our approach against other well-known routing templates, using representative carrier networks and a variety of different capped hose traffic demands, parameterized by the relative importance of their marginals as opposed to their point-to-point peak demands

Proceedings ICPW'07: 2nd International Conference on the Pragmatic Web, 22-23 Oct. 2007, Tilburg: NL

Proceedings ICPW'07: 2nd International Conference on the Pragmatic Web, 22-23 Oct. 2007, Tilburg: N