Co-creating a smart tourism local service system in rural areas: a case study from south

Dissertation presented as the partial requirement for obtaining a Master's degree in Information Management, specialization in Information Systems and Technologies ManagementThe most recent trends show an increase in the urbanization of cities, and, consequently, inner territories become more depopulated, business activities get closed, services get reduced and the overall services become poor and not able to offer quality offers to visitors (Bolay, 2020). According to (United Nations, 2019), by 2050 more than three out of four people will be living in urban areas. Nowadays, many studies have addressed the evolution and features of Smart Cities (Van Dijk & Teuben, 2015) and tourism is also one of those spheres that got digitally transformed by Smart Cities (Khan, Woo, Nam, & Chathoth, 2017). One of the features of smart applications is the possibility to let the user be a driver of value in creating and sharing contents (Kontogianni & Alepis, 2020). However, the explosion of smart solutions enabled by the latest technological innovations has been mostly contextualized in urban environments while fewer solutions have been developed in less urbanized rural areas (Steyn & Johanson, 2010). The methodology used employs the merging of two of the core contemporary service research approaches: Service Science and Service-Dominant logic; the first offers an organizational framework to generate and integrate value co-creation in terms of a smart service systems (Polese, Botti, Grimaldi, Monta & Vesci, 2018). For the same purpose, but differently, the second proposes a different layout called service ecosystems (Vargo & Lusch, 2016). This combination of approaches overcomes individual model limitations by setting an integrated model that can be employed to hypercompetitive and experience-based sectors (Polese, Botti, Grimaldi, Monta & Vesci, 2018), and that was adopted by using a case study methodology, relying on semi-structured interviews

Mobile heritage practices. Implications for scholarly research, user experience design, and evaluation methods using mobile apps.

Mobile heritage apps have become one of the most popular means for audience engagement and curation of museum collections and heritage contexts. This raises practical and ethical questions for both researchers and practitioners, such as: what kind of audience engagement can be built using mobile apps? what are the current approaches? how can audience engagement with these experience be evaluated? how can those experiences be made more resilient, and in turn sustainable? In this thesis I explore experience design scholarships together with personal professional insights to analyse digital heritage practices with a view to accelerating thinking about and critique of mobile apps in particular. As a result, the chapters that follow here look at the evolution of digital heritage practices, examining the cultural, societal, and technological contexts in which mobile heritage apps are developed by the creative media industry, the academic institutions, and how these forces are shaping the user experience design methods. Drawing from studies in digital (critical) heritage, Human-Computer Interaction (HCI), and design thinking, this thesis provides a critical analysis of the development and use of mobile practices for the heritage. Furthermore, through an empirical and embedded approach to research, the thesis also presents auto-ethnographic case studies in order to show evidence that mobile experiences conceptualised by more organic design approaches, can result in more resilient and sustainable heritage practices. By doing so, this thesis encourages a renewed understanding of the pivotal role of these practices in the broader sociocultural, political and environmental changes.AHRC REAC

BETWEEN FOOTPRINTS: BALANCING ENVIRONMENTAL SUSTAINABILITY AND PRIVACY IN SMART TOURISM DESTINATIONS

Data lies at the core of all smart tourism activities as tourists engage in different and personalized touristic services whilst the pre/during/post traveling or in holidays. From these interactions, a digital data trail is seamlessly captured in a technology embedded environment, and then mined and harnessed in the context of STD - Smart Tourist Destinations to create enriched, high-value experiences, namely those related to eco-responsibility, as well as granting destinations with competitive advantages. At the same time, these technologies enable tourism destinations for an optimization of the use natural resources and energy, as well as for the preservation of natural spaces, in short, reducing the “ecological footprint” of tourism. However, this comes with a cost, an increased “data footprint”. Therefore, the perceived enjoyment of experiences must be considered within the legal framework of Privacy and Data Protection by exposing inherent risks, analysing the available answers given by the GDPR – the General Data Protection Regulation of the European Union. Hence the purpose of this paper is i. to singularize the specificities of Smart Tourism Destinations; ii. to show how the principles of personal data protection, as set forth by the GDPR, are allocated within the STD realm; iii. and, finally, to derive potential legal implications of this ecosystem. Our approach is based on a legal analysis engaged in scholarship research. We have mostly denoted the underestimation of the legal implications of technology-enhanced tourism experiences, and the marginalization of both informed involvement and awareness by the individual in these processes. This study is novel in having undertaken an initial exploration of the legal implications of experiences taking place by STD.Los datos están en la base misma de todas las actividades turísticas inteligentes ya que los turistas se quedan inmersos en servicios distintos y personalizados antes/durante/después de los viajes o de las vacaciones.  De estas interacciones, un rastro es obtenido de un modo imperceptible a través de un medioambiente embutido en tecnología, el cual es a continuación extraído y almacenado en el contexto de los DTI - Destinos Turísticos Inteligentes para crear experiencias valiosas, señaladamente las relacionadas con la eco-responsabilidad, y bien así proporcionando ventajas competitivas a eses destinos. Asimismo, estas tecnologías permiten a los destinos turísticos una optimización del uso de los recursos naturales y de la energía, además de la preservación de los espacios naturales, en síntesis, reducen la “huella ecológica” del turismo. Sin embargo, esto tiene un coste, el incremento de la “huella de los datos”. Por ello, el disfrute apercibido de experiencias tendrá de ser tenido en cuenta en el marco normativo del RGPD – Reglamento General sobre Protección de Datos de la Unión Europea. Por ende, los objetivos de este artículo son los siguientes: i. identificar las especificidades de los Destinos Turísticos Inteligentes; ii. enseñar como los principios de la protección de datos, tal como están en el RGPD, son relevantes para los DTI; iii, en último lugar, evaluar las consecuencias jurídicas potenciales de este ecosistema. Nuestro enfoque se basa en un análisis jurídico de naturaleza académica. En especial, buscamos poner en evidencia como las implicaciones jurídicas de las experiencias turísticas reforzadas por las tecnologías han sido subestimadas, al igual que la participación informada y consciente de las personas en estos procesos. Este estudio es novedoso al haber emprendido una exploración inicial de las implicaciones jurídicas que resultan de experiencias que ocurren en los DTI.Os dados estão na base de todas as atividades turísticas inteligentes pois os turistas ficam envolvidos em serviços diferentes e personalizados antes/durante/depois das viagens ou das férias. Para estas interações, um rastro de dados é imperceptivelmente obtido por um meio ambiente embebido em tecnologia, sendo depois minerado e armazenado no contexto de Destinos Turísticos Inteligentes para criar experiências valiosas, designadamente relacionadas com a eco-responsabilidade, assim como facultando vantagens competitivas a tais destinos. Ao mesmo tempo, estas tecnologias permitem aos destinos turísticos uma otimização do uso de recursos naturais e da energia, assim como a preservação dos espaços naturais, em síntese, reduzindo a “pegada ecológica” do turismo. Porém, isto ocorre com um custo, o de uma “pegada de dados” acrescida. Consequentemente, a fruição apercebida de experiências tem de ser considerada no contexto normativo da Privacidade e da Proteção de Dados proteção de dados expondo os riscos potencias relacionados que lhe são inerentes, analisando as respostas das pelo RGPD - Regulamento Geral sobre Proteção de Dados da União Europeia. Assim, os objetivos do artigo são os seguintes: i. identificar as especificidades dos Destinos Turísticos Inteligentes; ii. mostrar como os princípios da proteção de dados, tal como constam do RGPD, são relevantes para os DTI; iii, finalmente, avaliar as consequências jurídicas potenciais deste ecossistema. A nossa perspectiva assenta numa análise jurídica de natureza académica. Sobretudo, procuramos mostrar como as implicações jurídicas das experiências turísticas reforçadas pelas tecnologias têm sido subestimadas, tal como o envolvimento informado e consciente das pessoas nestes processos. Este estudo é novo ao ter empreendido uma exploração inicial das implicações jurídicas que resultam das experiências que têm lugar nos DTI

Augmented Nature-Based Solutions: A Possible Taxonomy of Technologies “in” and “for” Urban Greening Strategies

The conceptualization and application of nature-based solutions (NBS) in the practice of planning and projects on urban and architectural scales have reached a level of maturity in the last 10 years, thanks to a strong push from European policies and funding for European projects and evidence from scientific literature. However, a systemic insight into the role of technology in supporting the spread of NBS has not yet been developed. The role of technology is understood here as fundamental to the very core concept of NBS, i.e., engineering solutions that integrate technological aspects to effectively increase nature’s potential. The authors,therefore, propose an investigation into the various opportunities offered by technology integrated “into ” greenery and used “ for” promoting greenery, based on the experience of two European Horizon 2020 projects, CLEVER Cities and VARCITIES, and from theapplication cases presented during the dedicated track at the SSPCR 2022 conference

Untangle sustainable development goal 8 through data visualization and HCI methods

Following the approval of the 2030 Agenda for Sustainable Development in 2015, sustainability became a hotly debated topic. In order to build a better and more sustainable future by 2030, this agenda addressed several global issues, including inequality, climate change, peace, and justice, in the form of 17 Sustainable Development Goals (SDGs), that should be understood and pursued by nations, corporations, institutions, and individuals. In this thesis, we researched how to exploit and integrate Human-Computer Interaction (HCI) and Data Visualization to promote knowledge and awareness about SDG 8, which wants to encourage lasting, inclusive, and sustainable economic growth, full and productive employment, and decent work for all. In particular, we focused on three targets: green economy, sustainable tourism, employment, decent work for all, and social protection. The primary goal of this research is to determine whether HCI approaches may be used to create and validate interactive data visualization that can serve as helpful decision-making aids for specific groups and raise their knowledge of public-interest issues. To accomplish this goal, we analyzed four case studies. In the first two, we wanted to promote knowledge and awareness about green economy issues: we investigated the Human-Building Interaction inside a Smart Campus and the dematerialization process inside a University. In the third, we focused on smart tourism, investigating the relationship between locals and tourists to create meaningful connections and promote more sustainable tourism. In the fourth, we explored the industry context to highlight sustainability policies inside well-known companies. This research focuses on the hypothesis that interactive data visualization tools can make communities aware of sustainability aspects related to SDG8 and its targets. The research questions addressed are two: "how to promote awareness about SDG8 and its targets through interactive data visualizations?" and "to what extent are these interactive data visualizations effective?"

30th International Conference on Information Modelling and Knowledge Bases

Information modelling is becoming more and more important topic for researchers, designers, and users of information systems. The amount and complexity of information itself, the number of abstraction levels of information, and the size of databases and knowledge bases are continuously growing. Conceptual modelling is one of the sub-areas of information modelling. The aim of this conference is to bring together experts from different areas of computer science and other disciplines, who have a common interest in understanding and solving problems on information modelling and knowledge bases, as well as applying the results of research to practice. We also aim to recognize and study new areas on modelling and knowledge bases to which more attention should be paid. Therefore philosophy and logic, cognitive science, knowledge management, linguistics and management science are relevant areas, too. In the conference, there will be three categories of presentations, i.e. full papers, short papers and position papers

GSGS'18 ::3rd Gamification & Serious Game Symposium : health and silver technologies, architecture and urbanism, economy and ecology, education and training, social and politics

The GSGS’18 conference is at the interface between industrial needs and original answers by highlighting the playful perspective to tackle technical, training, ecological, management and communication challenges. Bringing together the strengths of our country, this event provides a solid bridge between academia and industry through the intervention of more than 40 national and international actors. In parallel with the 53 presentations and demos, the public will be invited to participate actively through places of exchange and round tables