Towards Design Principles for Data-Driven Decision Making: An Action Design Research Project in the Maritime Industry

Data-driven decision making (DDD) refers to organizational decision-making practices that emphasize the use of data and statistical analysis instead of relying on human judgment only. Various empirical studies provide evidence for the value of DDD, both on individual decision maker level and the organizational level. Yet, the path from data to value is not always an easy one and various organizational and psychological factors mediate and moderate the translation of data-driven insights into better decisions and, subsequently, effective business actions. The current body of academic literature on DDD lacks prescriptive knowledge on how to successfully employ DDD in complex organizational settings. Against this background, this paper reports on an action design research study aimed at designing and implementing IT artifacts for DDD at one of the largest ship engine manufacturers in the world. Our main contribution is a set of design principles highlighting, besides decision quality, the importance of model comprehensibility, domain knowledge, and actionability of results

A report on SHARP (Spacecraft Health Automated Reasoning Prototype) and the Voyager Neptune encounter

The development and application of the Spacecraft Health Automated Reasoning Prototype (SHARP) for the operations of the telecommunications systems and link analysis functions in Voyager mission operations are presented. An overview is provided of the design and functional description of the SHARP system as it was applied to Voyager. Some of the current problems and motivations for automation in real-time mission operations are discussed, as are the specific solutions that SHARP provides. The application of SHARP to Voyager telecommunications had the goal of being a proof-of-capability demonstration of artificial intelligence as applied to the problem of real-time monitoring functions in planetary mission operations. AS part of achieving this central goal, the SHARP application effort was also required to address the issue of the design of an appropriate software system architecture for a ground-based, highly automated spacecraft monitoring system for mission operations, including methods for: (1) embedding a knowledge-based expert system for fault detection, isolation, and recovery within this architecture; (2) acquiring, managing, and fusing the multiple sources of information used by operations personnel; and (3) providing information-rich displays to human operators who need to exercise the capabilities of the automated system. In this regard, SHARP has provided an excellent example of how advanced artificial intelligence techniques can be smoothly integrated with a variety of conventionally programmed software modules, as well as guidance and solutions for many questions about automation in mission operations

Evidence based healthcare planning in developing countries: An Informatics perspective

Most of the national Health Information Systems (HIS) in resource limited developing countries do not serve the purpose of management support and thus the service is adversely affected. While emphasising the importance of timely and accurate health information in decision making in healthcare planning, this paper explains that Health Management Information System Failure is commonly seen in developing countries as well as the developed countries. It is suggested that the possibility of applying principles of Health Informatics and the technology of Decision Support Systems should be seriously considered to improve the situation. A brief scientific explanation of the evolution of these two disciplines is included

Publications of the Jet Propulsion Laboratory 1987

A bibliography is presented which describes and indexes by author the externally distributed technical reporting, released during the calender year 1987, that resulted from scientific and engineering work performed, or managed, by the Jet Propulsion Lab. Three classes of publications are included: (1) JPL publications in which the information is complete for a specific accomplishment; (2) Articles from the quarterly Telecommunications and Data Acquisition Progress Report; and (3) Articles published in the open literature

UK security breach investigations report: an analysis of data compromise cases

This report, rather than relying on questionnaires and self-reporting, concerns cases that were investigated by the forensic investigation team at 7Safe. Whilst removing any inaccuracies arising from self-reporting, the authors acknowledge that the limitation of the sample size remains. It is hoped that the unbiased reporting by independent investigators has yielded interesting facts about modern security breaches. All data in this study is based on genuine completed breach investigations conducted by the compromise investigation team over the last 18 months

The viability of IS enhanced knowledge sharing in mission-critical command and control centers

Engineering processes such as the maintenance of mission-critical infrastructures are highly unpredictable processes that are vital for everyday life, as well as for national security goals. These processes are categorized as Emergent Knowledge Processes (EKP), organizational processes that are characterized by a changing set of actors, distributed knowledge bases, and emergent knowledge sharing activities where the process itself has no predetermined structure. The research described here utilizes the telecommunications network fault diagnosis process as a specific example of an EKP. The field site chosen for this research is a global undersea telecommunication network where nodes are staffed by trained personnel responsible for maintaining local equipment using Network Management Systems. The overall network coordination responsibilities are handled by a centralized command and control center, or Network Management Center. A formal case study is performed in this global telecommunications network to evaluate the design of an Alarm Correlation Tool (ACT). This work defines a design methodology for an Information System (IS) that can support complex engineering diagnosis processes. As such, a Decision Support System design model is used to iterate through a number of design theories that guide design decisions. Utilizing the model iterations, it is found that IS design theories such as Decision Support Systems (DSS), Expert Systems (ES) and Knowledge Management Systems (KMS) design theories, do not produce systems appropriate for supporting complex engineering processes. A design theory for systems that support EKPs is substituted as the project\u27s driving theory during the final iterations of the DSS Design Model. This design theory poses the use of naive users to support the design process as one of its key principles. The EKP design theory principles are evaluated and addressed to provide feedback to this recently introduced Information System Design Theory. The research effort shows that use of the EKP design theory is also insufficient in designing complex engineering systems. As a result, the main contribution of this work is to augment design theory with a methodology that revolves around the analysis of the knowledge management and control environment as a driving force behind IS design. Finally, the research results show that a model-based knowledge captunng algorithm provides an appropriate vehicle to capture and manipulate experiential engineering knowledge. In addition, it is found that the proposed DSS Design Model assists in the refinement of highly complex system designs. The results also show that the EKP design theory is not sufficient to address all the challenges posed by systems that must support mission-critical infrastructures

Business intelligence and the telecommunications industry : can business intelligence lead to higher profits?

Organizations are finding it increasingly difficult to increase profits as competition in the marketplace continually pressurizes margins. Organizations will have to do more to enjoy sustainable profits in the future and information technology could arguably be the key to assisting management with the task of increasing profits on a sustainable basis. Business intelligence (BI) could be the competitive advantage for organizations to increase profitability. South Africa is faced with an unemployment rate of over 40% and it is not desirable that costs are contained by reducing staff. It is clear that innovative ideas should be looked at to ensure that organizations continue to make profits. Information management programmes offer the necessary tools to ensure that efficient and strategic decisions are made