Automating Software Customization via Crowdsourcing using Association Rule Mining and Markov Decision Processes

As systems grow in size and complexity so do their configuration possibilities. Users of modern systems are easy to be confused and overwhelmed by the amount of choices they need to make in order to fit their systems to their exact needs. In this thesis, we propose a technique to select what information to elicit from the user so that the system can recommend the maximum number of personalized configuration items. Our method is based on constructing configuration elicitation dialogs through utilizing crowd wisdom. A set of configuration preferences in form of association rules is first mined from a crowd configuration data set. Possible configuration elicitation dialogs are then modeled through a Markov Decision Processes (MDPs). Within the model, association rules are used to automatically infer configuration decisions based on knowledge already elicited earlier in the dialog. This way, an MDP solver can search for elicitation strategies which maximize the expected amount of automated decisions, reducing thereby elicitation effort and increasing user confidence of the result. We conclude by reporting results of a case study in which this method is applied to the privacy configuration of Facebook

VICA, a visual counseling agent for emotional distress

We present VICA, a Visual Counseling Agent designed to create an engaging multimedia face-to-face interaction. VICA is a human-friendly agent equipped with high-performance voice conversation designed to help psychologically stressed users, to offload their emotional burden. Such users specifically include non-computer-savvy elderly persons or clients. Our agent builds replies exploiting interlocutor\u2019s utterances expressing such as wishes, obstacles, emotions, etc. Statements asking for confirmation, details, emotional summary, or relations among such expressions are added to the utterances. We claim that VICA is suitable for positive counseling scenarios where multimedia specifically high-performance voice communication is instrumental for even the old or digital divided users to continue dialogue towards their self-awareness. To prove this claim, VICA\u2019s effect is evaluated with respect to a previous text-based counseling agent CRECA and ELIZA including its successors. An experiment involving 14 subjects shows VICA effects as follows: (i) the dialogue continuation (CPS: Conversation-turns Per Session) of VICA for the older half (age > 40) substantially improved 53% to CRECA and 71% to ELIZA. (ii) VICA\u2019s capability to foster peace of mind and other positive feelings was assessed with a very high score of 5 or 6 mostly, out of 7 stages of the Likert scale, again by the older. Compared on average, such capability of VICA for the older is 5.14 while CRECA (all subjects are young students, age < 25) is 4.50, ELIZA is 3.50, and the best of ELIZA\u2019s successors for the older (> 25) is 4.41

Analyzing collaborative learning processes automatically

In this article we describe the emerging area of text classification research focused on the problem of collaborative learning process analysis both from a broad perspective and more specifically in terms of a publicly available tool set called TagHelper tools. Analyzing the variety of pedagogically valuable facets of learners’ interactions is a time consuming and effortful process. Improving automated analyses of such highly valued processes of collaborative learning by adapting and applying recent text classification technologies would make it a less arduous task to obtain insights from corpus data. This endeavor also holds the potential for enabling substantially improved on-line instruction both by providing teachers and facilitators with reports about the groups they are moderating and by triggering context sensitive collaborative learning support on an as-needed basis. In this article, we report on an interdisciplinary research project, which has been investigating the effectiveness of applying text classification technology to a large CSCL corpus that has been analyzed by human coders using a theory-based multidimensional coding scheme. We report promising results and include an in-depth discussion of important issues such as reliability, validity, and efficiency that should be considered when deciding on the appropriateness of adopting a new technology such as TagHelper tools. One major technical contribution of this work is a demonstration that an important piece of the work towards making text classification technology effective for this purpose is designing and building linguistic pattern detectors, otherwise known as features, that can be extracted reliably from texts and that have high predictive power for the categories of discourse actions that the CSCL community is interested in

AutoGen: Enabling Next-Gen LLM Applications via Multi-Agent Conversation Framework

This technical report presents AutoGen, a new framework that enables development of LLM applications using multiple agents that can converse with each other to solve tasks. AutoGen agents are customizable, conversable, and seamlessly allow human participation. They can operate in various modes that employ combinations of LLMs, human inputs, and tools. AutoGen's design offers multiple advantages: a) it gracefully navigates the strong but imperfect generation and reasoning abilities of these LLMs; b) it leverages human understanding and intelligence, while providing valuable automation through conversations between agents; c) it simplifies and unifies the implementation of complex LLM workflows as automated agent chats. We provide many diverse examples of how developers can easily use AutoGen to effectively solve tasks or build applications, ranging from coding, mathematics, operations research, entertainment, online decision-making, question answering, etc.Comment: 28 page

“Funny How?” A Serious Look at Humor in Conversational Agents

Conversational agents are rapidly advancing in terms of their capabilities and human likeness - both of which are intended to enhance the user experience and engagement. One human quality that can potentially increase trust and likeability is humor. However, what is considered humorous and what is not depends on many contextual and personal factors that are not only difficult for machines to detect, but even humans are still struggling to understand them. This makes training AI to be humorous highly challenging. But is this due only to the technical limitations? In this provocation paper, we discuss the hindrances to utilizing humor in commercial conversational agents and propose addressing this topic from a social and political perspective

Model-based Bayesian Reinforcement Learning for Dialogue Management

Reinforcement learning methods are increasingly used to optimise dialogue policies from experience. Most current techniques are model-free: they directly estimate the utility of various actions, without explicit model of the interaction dynamics. In this paper, we investigate an alternative strategy grounded in model-based Bayesian reinforcement learning. Bayesian inference is used to maintain a posterior distribution over the model parameters, reflecting the model uncertainty. This parameter distribution is gradually refined as more data is collected and simultaneously used to plan the agent's actions. Within this learning framework, we carried out experiments with two alternative formalisations of the transition model, one encoded with standard multinomial distributions, and one structured with probabilistic rules. We demonstrate the potential of our approach with empirical results on a user simulator constructed from Wizard-of-Oz data in a human-robot interaction scenario. The results illustrate in particular the benefits of capturing prior domain knowledge with high-level rules