Customer requirements based ERP customization using AHP technique

Purpose– Customization is a difficult task for many organizations implementing enterprise resource planning (ERP) systems. The purpose of this paper is to develop a new framework based on customers’ requirements to examine the ERP customization choices for the enterprise. The analytical hierarchy process (AHP) technique has been applied complementarily with this framework to prioritize ERP customization choices. \ud \ud Design/methodology/approach– Based on empirical literature, the paper proposed an ERP customization framework anchored on the customer's requirements. A case study research method was used to evaluate the applicability of the framework in a real-life setting. In a case study with 15 practitioners working on the vendor's and the client's sides in an ERP implementation, the paper applied the framework jointly with the AHP technique to prioritize the feasible customization choices for ERP implementation. \ud \ud Findings– The paper demonstrates the applicability of the framework in identifying the various feasible choices for the client organization to consider when they decide to customize their selected ERP product. \ud \ud Research limitations/implications– Further case studies need to be carried out in various contexts to acquire knowledge about the generalizability of the observations. This will also contribute to refining the proposed ERP customization framework. \ud \ud Practical implications– Very few literature sources suggest methods for exploring and evaluating customization options in ERP projects from requirements engineering perspective. The proposed framework helps practitioners and consultants anchor the customization decisions on the customer's requirements and use a well-established prioritization technique, AHP, to identify the feasible customization choices for the implementing enterprise. \ud \ud Originality/value– No previously published research studies provide an approach to prioritize customization choices for ERP anchored on the customer's requirements

ERP-ORE: A Framework to Measure Organizational Risk during ERP Systems Evolution in a Distribution Business

Enterprise Resource Planning systems evolution initiatives often represent the single largest investment (and therefore risk) for distribution corporations yet there exist few management frameworks in the literature to help decision makers measure risk during this organization-wide change process. We have customized our original ORE framework as a multi-criteria, relative risk, condition consequence management decision framework enabling executive decision makers in distribution businesses to calculate and compare risk evolution at fixed points of the ERP change cycle. The framework emphasizes the political and process dimensions of evolution and utilizes the Analytic Hierarchy Process to enable management to make structured and balanced risk mitigation decisions. This paper describes the development of ORE into ERP-ORE and illustrates the application of the framework through a case study description of a medical supplies distributor implementing an ERP system

Criteria for the selection of ERP software

The implementation of an ERP software package is an important investment for an organization, which is characterized also by a high degree of risk. Selecting the most appropriate software is a necessary condition for a successful implementation. This paper is describing the major aspects of software selection in general and the relevant criteria in the case of ERP software.ERP, software, selection

Enterprise resource planning selection using fuzzy entropy-based fuzzy MOORA method: case study in a bearing company

Seçim problemleri işletmeler açısından sıklıkla karşılaşılan ve karar vermesi zor olan problem tiplerindendir. Zor problem olmasının sebebi birçok kriter ve alternatifin aynı anda dikkate alınması gerektiği içindir. Bu problemlerin çözümü için genellikle çok kriterli karar verme yaklaşımları kullanılmaktadır. Seçim problemleri hayatın her aşamasında karşılaştığı için çok fazla çeşitlilik gösterebilmektedir. Bu çal ışmada bir işletmenin kurumsal kaynak planlaması (KKP) seçim süreci ele al ınmıştır. Yeni bir yazılım satın almak isteyen i şletmenin satın alma departmanı birçok kriter ve alternatif yazılım belirlemiştir. Bu kriterlerin en uygun düzeyde karşılandığı alternatif yazılımın seçilmesi planlanmıştır. Bu problemin çözümü için kriter ağırlıkların belirlenmesi aşamasında bulanık Entropi yöntemi kullanılmıştır. Yazılım alternatiflerinin değerlendirilmesi sürecinde bulanık Oran Analiziyle Çok Amaçlı Optimizasyon (MOORA) yöntemi kullanılmış ve yazılımlardan en uygun olanına karar verilmiştir. Çalışma sonucunda belirlenen üç yazılım sisteminden en uygun olanın üçüncü yazılım sistemi olduğu görülmüştür

ERP Software Selection Processes: A Case Study in the Metal Transformation Sector

When a firm decides to implement ERP softwares, the resulting consequences can pervade all levels, includ- ing organization, process, control and available information. Therefore, the first decision to be made is which ERP solution must be adopted from a wide range of offers and vendors. To this end, this paper describes a methodology based on multi-criteria factors that directly affects the process to help managers make this de- cision. This methodology has been applied to a medium-size company in the Spanish metal transformation sector which is interested in updating its IT capabilities in order to obtain greater control of and better infor- mation about business, thus achieving a competitive advantage. The paper proposes a decision matrix which takes into account all critical factors in ERP selection

KERANGKA KUSTOMISASI ERP UNTUK MENCAPAI KESESUAIAN ANTARA SISTEM ERP DAN PROSES BISNIS: LITERATURE REVIEW

Sistem Entreprise Resource Planning (ERP) saat ini telah banyak diimplementasi di berbagai perusahaan baik dalam skala small-medium ataupun large enterprise. Dalam penerapan ERP, sebagian besar perusahaan terkendala dalam penyelarasan antara proses bisnis perusahaan dengan sistem ERP. Oleh karena itu perlu adanya kustomisasi sistem ERP yang dapat menangani permasalahan tersebut. Namun, kustomisasi memiliki tingkat kompleksitas yang tinggi, sehingga perlu adanya framework yang dapat dijadikan sebagai panduan dalam kustomisasi ERP. Pada makalah ini dibahas framework terkait kustomisasi ERP dengan berbagai perspektif dan studi kasus. Hasil akhir dari makalah ini diperoleh perbandingan untuk masing-masing framework baik dari segi perspektif maupun studi kasus.Kata kunci: entreprise resource planning, ERP, customization DOI : https://doi.org/10.33005/scan.v15i2.215

Selection of computerized maintenance management systems to meet organizations' needs using AHP

Due to the complexity of modern industrial plants introduced by Industry 4.0, it has become increasingly difficult to manage physical assets maintenance without the support of a specialized information system, often referred to as Computerized Maintenance Management System (CMMS). CMMS implementation brings several benefits such as cost reduction, increased productivity and better planning and scheduling. Nevertheless, selecting the most suitable one is not an easy task due to the large amount of CMMS available in the market. This paper presents a multicriteria decision-making method based on Analytical Hierarchy Process (AHP) applied for comparative evaluation of different CMMS alternatives. This method allows the evaluation of CMMS quality level based on a set of functional and non-functional features defined according to ISO/IEC 25010:2011 and distributed into a hierarchical structure of 5 criteria and 16 sub-criteria. This study shows the application of the proposed method in a synthetic foam production company, where it allowed a detailed comparison of three possible CMMS candidates and the selection of the most appropriate according to this organization' specific needs and requirements. It was observed that the differences in the global quality levels of the three CMMS alternatives were practically unnoticeable, requiring a cost-benefit analysis to complete the decision process. The method proposed has shown to be easily applied in an industrial context, leading to a reduction of the probability of failure often faced by organizations at the time of CMMS implementation.This work has been supported by FCT – Fundação para a Ciência e Tecnologia within the R&D Units Project Scope: UIDB/00319/2020

A Relative Comparison of Leading Supply Chain Management Software Packages

Supply Chain Management (SCM) has proven to be an effective tool that aids companies in the development of competitive advantages. SCM Systems are relied on to manage warehouses, transportation, trade logistics and various other issues concerning the coordinated movement of products and services from suppliers to customers. Although in today’s fast paced business environment, numerous supply chain solution tools are readily available to companies, choosing the right SCM software is not an easy task. The complexity of SCM systems creates a multifaceted issue when selecting the right software, particularly in light of the speed at which technology evolves. In this paper, we use the approach of Analytic Hierarchy Process (AHP) to determine which SCM software best meets the needs of a company. The AHP approach outlined in this paper can be easily transferred to the comparison of other SCM software packages

Implementação de Processos RH em SAP

Nowadays, HR management is a vital element for any business area in the world. For large scale companies, having a central tool to execute and approve all personnel data changes (including hiring and transferring employees) allows them to easily keep data up to date and reduce costs; all of this by using a global standard process. The purpose of this dissertation is to prove how SAP HCM Processes & Forms (HCM P&F) can be used to create an interactive web application to manage all HR processes within a company (supporting any technology in the front-end) and how it compares to legacy applications that hold their own business logic instead of leveraging SAP ERP rules and functionalities. Consequently, this document will describe in detail an implementation of HCM P&F developed by Konkconsulting, to show how it stands out in comparison to other application models. This implementation is currently used by a multinational corporation and supports over 10 types of HR processes with 200 fields.Hoje em dia, a gestão de Recursos Humanos é um elemento fundamental para qualquer negócio no mundo. Empresas de média-grande magnitude necessitam de ferramentas centrais para gerir inúmeros processos (por exemplo: contratações, transferências e promoções), bem como facilitar as alterações de dados aos seus colaboradores. O facto de ter estes processos bem definidos permite comunicação rápida entre colaboradores, redução de burocracia e consequentemente, redução de custos. Este documento descreve um modelo de desenvolvimento, orientado a SAP, para a criação de uma aplicação MSS/ESS que permita atingir os objectivos enunciados acima. Para isto, será apresentada a framework SAP HCM Processes & Forms (HCM P&F) e demonstrado como esta pode ser utilizada para criar uma aplicação interactiva, que tire partido de todas as regras de negócio do ERP SAP – uma vantagem evidente sobre outros modelos de desenvolvimento. A solução apresentada está também preparada para suportar qualquer tecnologia de apresentação. A implementação deste modelo foi levada a cabo pela Konkconsulting para uma multinacional com um modelo de Recursos Humanos complexo. A aplicação é neste momento utilizada por milhares de utilizadores e suporta mais de 10 tipos de processos

Product lifecycle management technology assessment: a case study in the industrial equipment industry

Product Lifecycle Management (PLM) adoption is very important for companies to sustain and stay competitive in market particularly to the organizations that involving from design to manufacturing. Many companies are struggling whether to adopt PLM because implementing PLM involves very extensive changes in intra and inter-organizational practices. PLM assessment is an important activity in the pre-implementation stage to determine the scope of implementation. However, the requirements and scope of implementation are always influenced by the users’ paradigm of “needs” instead of the company’s current PLM maturity level. This research covered the PLM assessment in using Capability Maturity Model (CMM) and Analytical Hierarchy Process (AHP) focused in PLM technology components. The research was based on case study approach conducted in an Industrial Equipment company. The scope of assessment was to investigate the technology components in respect to data, process and methodology. The empirical results showed PLM technology components prioritization determined through the hierarchy analysis could provide more consistent output compared to user’s direct judgement. The authors argue that PLM assessment in technology components prioritization requires consideration of its maturity level because the outcomes provide a better guideline to define a strategic roadmap for PLM implementation