Internal and contextual factors, knowledge processes and performance: From the Chinese provider's perspective

This is the post-print version of the final paper published in Expert Systems with Applications. The published article is available from the link below. Changes resulting from the publishing process, such as peer review, editing, corrections, structural formatting, and other quality control mechanisms may not be reflected in this document. Changes may have been made to this work since it was submitted for publication. Copyright @ 2011 Elsevier B.V.This paper explores the influences of two internal factors, i.e. supplier team’s IT-based skills and communication with client’s team, and two contextual factors, i.e. supplier team’s understanding of client’s culture and collaboration with client’s team, on knowledge processes and performance in global sourcing of IT services from the Chinese provider’s perspective. Knowledge processes are characterized by knowledge sharing, knowledge-based coordination and expertise management, and performance is measured by product success and personal satisfaction. Data have been collected in 13 companies in Xi’an Software Park, with 26 in-depth, semi-structured interviews held with top and middle managers, and 200 structured questionnaires distributed to knowledge workers who are involved in global sourcing projects. The results indicate that supplier team’s IT-based skills, communication with client’s team, cultural understanding of client’s culture and collaboration with client’s team are positively associated with knowledge process and performance. Also, knowledge sharing, knowledge-based coordination and expertise management are found to be crucial for those influential factors to function positively and contribute to the performance. The findings of this study suggest that the effects of key factors on knowledge processes and performance in global sourcing of IT services appear to transcend the social and cultural differences; however, contextual factors seem to have more significant influences on knowledge processes and performance in global sourcing of IT services.National Natural Science Foundation of Chin

Establishing usability heuristics for heuristics evaluation in a specific domain: is there a consensus?

Heuristics evaluation is frequently employed to evaluate usability. While general heuristics are suitable to evaluate most user interfaces, there is still a need to establish heuristics for specific domains to ensure that their specific usability issues are identified. This paper presents a comprehensive review of 70 studies related to usability heuristics for specific domains. The aim of this paper is to review the processes that were applied to establish heuristics in specific domains and identify gaps in order to provide recommendations for future research and area of improvements. The most urgent issue found is the deficiency of validation effort following heuristics proposition and the lack of robustness and rigour of validation method adopted. Whether domain specific heuristics perform better or worse than general ones is inconclusive due to lack of validation quality and clarity on how to assess the effectiveness of heuristics for specific domains. The lack of validation quality also affects effort in improving existing heuristics for specific domain as their weaknesses are not addressed

Cultural Bias in Information Systems Research and Practice: Are You Coming From the Same Place I Am?

This article summarises an ICIS panel discussion held on December 2005 in Las Vegas on the influence of national (or ethnic) culture on IS research and practice. Based on the views of the panel members and the question and answer time with the wider audience, it was generally agreed that culture has a tremendously significant influence on IS research and practice. This influence is expressed in a bias in how research is conducted and published and how practice is conducted. The bias is usually in favour of the dominant cultural perspective. The effects of these biases, both positive and negative, are discussed and possible solutions discussed

Developing undergraduate projects in multinational teams to enhance employability

Our society is experiencing sudden changes in work organization in part due to the growing ease with which people can collaborate. Many successful cases of peer-to-peer models of organization arise and assume leading positions in world economy replacing, in many cases, the traditional hierarchical organization. People are evolving and interacting within heterogeneous teams composed by members from many different cultural groups and with distinct skills and backgrounds. Modern economy requires engineers to excel in collaborative and communication skills at an international setting. However, these competences are not usually addressed in most engineering curricula. We believe that in such a demanding and culturally diverse environment as the labour market is today, it is essential to promote team work and communication skills at an international and intercultural level. In the Multinational Undergraduate Team Work course, MUTW, students develop their capstone project as members of an international team while working at their home institutions. MUTW projects are to be developed by teams of final-year-undergraduate students from a multinational group of higher education institutions working to solve some engineering problem. Team members are geographically spread to assure heterogeneous teams and to promote international cooperation. This paradigm can be applied in any project/internship course unit. The results from the first edition are very encouraging supporting our initial hypothesis that MUTW significantly promotes students soft skills without requiring any change to prior degree curricula.info:eu-repo/semantics/publishedVersio

Reviewing the impact of virtual teams in the information age

This paper provides an overview of virtual teams in the information age, focussing on the definition of virtual teams, their salient characteristics, the communication issues they face, (including information overload, geographic and social distance), the technical issues involved (linking this to theories of media use), the issues raised by cultural diversity in the teams (including identity, trust and conflict) and managerial implications. Suggestions are made on how to address the issues raised and omissions from pervious research are highlighted

Constructing a virtual Tower of Babel: a case study in cross-cultural collaboration across three continents

The collaboration project described in this paper revolves around the construction of a virtual Tower of Babel in a 3D Collaborative Virtual Environment (3D CVE). It involved students across three cooperating institutions, on three different continents in different time zones. It addresses the increasing need for students to engage in international collaboration, as much of today's Information and Communication Technology work demands it. This requires cross-cultural understandings with one's co-collaborators, yet there are few opportunities for this to occur in a pedagogical setting. Therefore, this paper discusses a pedagogically-oriented case study of the use of a 3D CVE as a multi-cultural classroom, describing and discussing different phases in the cross-cultural collaborative process

Cross-cultural issues in virtual team support: Communication characteristics and task/technology perceptions from Mexican and U.S. team members

We present a study of cross-cultural virtual teams supported by two computer-mediated communication technologies (electronic mail and the World-Wide Web). Our primary focus is to identify how cultural differences affect users\u27 task and technology perceptions. Dyads made up of members from the United States and Mexico created a five-page strategic plan for the implementation of a joint MBA international business capstone course that establishes strong international bonds between the students of both institutions. Team members generated ideas, made decisions, and created a common strategic course through Email-based correspondence. They also had access to a project coordination guide, which was a website with project guidelines, timelines, updates, and the postings of all participants and information on their respective institutions and host cities. Analysis of pretest questionnaires revealed strong similarities between the two cultural groups with respect to professional background and experience with relevant technologies, and differences in language facility with Spanish and English. Analysis of posttest data showed marked differences in communication characteristics (frequency and length of message) and perceptions of process, outcome and opinions of suitability of the technologies to support the task. Results, consistent with earlier studies, show the limited power of popular theoretical characterizations of national culture to predict culture-based differences in information technology use and perceptions. Alternative, relevant culture-based factors are discussed