Metadata enrichment for digital heritage: users as co-creators

This paper espouses the concept of metadata enrichment through an expert and user-focused approach to metadata creation and management. To this end, it is argued the Web 2.0 paradigm enables users to be proactive metadata creators. As Shirky (2008, p.47) argues Web 2.0’s social tools enable “action by loosely structured groups, operating without managerial direction and outside the profit motive”. Lagoze (2010, p. 37) advises, “the participatory nature of Web 2.0 should not be dismissed as just a popular phenomenon [or fad]”. Carletti (2016) proposes a participatory digital cultural heritage approach where Web 2.0 approaches such as crowdsourcing can be sued to enrich digital cultural objects. It is argued that “heritage crowdsourcing, community-centred projects or other forms of public participation”. On the other hand, the new collaborative approaches of Web 2.0 neither negate nor replace contemporary standards-based metadata approaches. Hence, this paper proposes a mixed metadata approach where user created metadata augments expert-created metadata and vice versa. The metadata creation process no longer remains to be the sole prerogative of the metadata expert. The Web 2.0 collaborative environment would now allow users to participate in both adding and re-using metadata. The case of expert-created (standards-based, top-down) and user-generated metadata (socially-constructed, bottom-up) approach to metadata are complementary rather than mutually-exclusive. The two approaches are often mistakenly considered as dichotomies, albeit incorrectly (Gruber, 2007; Wright, 2007) . This paper espouses the importance of enriching digital information objects with descriptions pertaining the about-ness of information objects. Such richness and diversity of description, it is argued, could chiefly be achieved by involving users in the metadata creation process. This paper presents the importance of the paradigm of metadata enriching and metadata filtering for the cultural heritage domain. Metadata enriching states that a priori metadata that is instantiated and granularly structured by metadata experts is continually enriched through socially-constructed (post-hoc) metadata, whereby users are pro-actively engaged in co-creating metadata. The principle also states that metadata that is enriched is also contextually and semantically linked and openly accessible. In addition, metadata filtering states that metadata resulting from implementing the principle of enriching should be displayed for users in line with their needs and convenience. In both enriching and filtering, users should be considered as prosumers, resulting in what is called collective metadata intelligence

Introduction

This book brings together for the first time the collected wisdom of international leaders in the theory and practice in the emerging field of cultural heritage crowdsourcing. It features eight accessible case studies of groundbreaking projects from leading cultural heritage and academic institutions, and four thought-­‐provoking essays that reflect on the wider implications of this engagement for participants and on the institutions themselves

Harnessing the cognitive surplus of the nation: new opportunities for libraries in a time of change. The 2012 Jean Arnot Memorial Fellowship Essay.

This essay is the winner of the 2012 Jean Arnot Memorial Fellowship. The essay draws on Rose Holley's experience of managing innovative library services that engage crowds such as The Australian Newspapers Digitisation Program and Trove, and her ongoing research into library, archive and museum crowdsourcing projects. This experience and knowledge has been put into the context of Jean Arnot’s values and visions for Australian libraries. Jean Arnot, the distinguished Australian librarian, described her vision for an innovative library service over sixty years ago. Rose suggests how some of her goals are now being achieved through use of the internet and digital technologies, and how we can build on these to ensure that libraries remain valued and relevant by harnessing the cognitive surplus of the nation they serve, and by crowdsourcing

Turing’s Sunflowers: Public research and the role of museums

In recent years, public engagement in museums is increasingly being influenced by the paradigm of “citizen science”, that is, active participation in research teams by members of the general public with no formal training in the field of research concerned. This paper provides an overview of citizen science approaches which museums can deploy using online platforms, digital tools and apps. It also aims to highlight challenges and innovations, as well as possible opportunities for cultural organisations to include public participation in research and knowledge creation

The Impact of Networks of Public on Crowdsourcing in the UK Heritage Sector

This research explores the interaction between internal heritage personnel and the public over social media. Focusing on the phenomena of crowdsourcing and what it means to the individuals involved with it, the study employs a qualitative, interpretive approach, focusing on contemporary history (\u27living memory\u27) interactions between participants of three UK Armed Forces museums and the public. Using the conceptual framework of networks of practice as a sensitizing concept in order to gain insight into how museum personnel employ, instigate and respond to the activity of crowdsourcing, participant interviews were analyzed using Grounded Theory Methodology. The findings challenge contentions in literature on the formation of, and knowledge exchange in, networks of practice suggesting that rather than extending existing understanding of such networks, a new form of electronic network has emerged around the museum context: the network of public

Collective awareness platforms and digital social innovation mediating consensus seeking in problem situations

In this paper we show the results of our studies carried out in the framework of the European Project SciCafe2.0 in the area of Participatory Engagement models. We present a methodological approach built on participative engagements models and holistic framework for problem situation clarification and solution impacts assessment. Several online platforms for social engagement have been analysed to extract the main patterns of participative engagement. We present our own experiments through the SciCafe2.0 Platform and our insights from requirements elicitation

Strokes of serendipity: community co-curation and engagement with digital heritage

This article explores the potential that community–led digital engagement with heritage holds for stimulating active citizenship through taking responsibility for shared cultural heritage and for fostering long-lasting relationships between local community heritage groups and national museums. Through the lens of a pilot project titled Science Museum: Community-in- Residence, we discovered that — despite working with community groups that were already loyal to and enjoyed existing working ties with the Science Museum in London, U.K — this undertaking proved challenging owing to a range of structural and logistical issues even before the application of digital devices and tools had been considered. These challenges notwithstanding, the pilot found that the creation of time and space for face-to-face dialogue and interactions between the Science Museum and the participating community heritage groups helped to establish the parameters within which digital co-curation can effectively occur. This, in turn, informed the development of a digital prototype with huge potential to enable remote, virtual connectivity to, and interactivity with, conversations about shared heritage. The ultimate goal was two-fold: (a) to help facilitate collaborative sense-making of our shared past, and (b) to aid the building of sustainable institutional and community/public working ties around emerging affinities, agendas and research questions in relation to public history and heritage

Design and the reframing of participatory approaches in Cultural Heritage and museums beyond pandemic crisis

The paper aims at reframing the concept of participatory approaches in Cultural Heritage to rethink and re-design, in an long–term perspective and taking in account the lesson learnt in the post-covid recovery and the post-digital scenario, the role, competences and modes of collaborations of museums and their community of stakeholders. It discusses the participatory paradigm in CH proposing a ‘participatory continuum of phygital proximity’ based on the concept of museums ‘ecosystem’, to re-consider the conventional participatory rhetoric and drive digital transformations and organisational changes with a long-term perspective

ENHANCING USERS’ EXPERIENCE WITH SMART MOBILE TECHNOLOGY

The aim of this thesis is to investigate mobile guides for use with smartphones. Mobile guides have been successfully used to provide information, personalisation and navigation for the user. The researcher also wanted to ascertain how and in what ways mobile guides can enhance users' experience. This research involved designing and developing web based applications to run on smartphones. Four studies were conducted, two of which involved testing of the particular application. The applications tested were a museum mobile guide application and a university mobile guide mapping application. Initial testing examined the prototype work for the ‘Chronology of His Majesty Sultan Haji Hassanal Bolkiah’ application. The results were used to assess the potential of using similar mobile guides in Brunei Darussalam’s museums. The second study involved testing of the ‘Kent LiveMap’ application for use at the University of Kent. Students at the university tested this mapping application, which uses crowdsourcing of information to provide live data. The results were promising and indicate that users' experience was enhanced when using the application. Overall results from testing and using the two applications that were developed as part of this thesis show that mobile guides have the potential to be implemented in Brunei Darussalam’s museums and on campus at the University of Kent. However, modifications to both applications are required to fulfil their potential and take them beyond the prototype stage in order to be fully functioning and commercially viable