Roles of social media in open data environments: a case study of the 2014 Indonesian presidential election voting results

Open data initiatives are critical to open government policies which promote transparency, citizen engagement and collaboration. However, they face challenges in realizing their potential benefits through citizens\u27 active engagement. Despite the sharp rise of social media use by governments or quasi-governmental organizations to engage citizens in transforming public service quality and offers, very little has been written on enabling roles of social media in influencing the outcome of open data initiatives. This research examines the potential enabling roles of social media in motivating and having citizens\u27 engagement easier in open data environments. Specifically, we present social media use in supporting citizen-sourcing initiatives in response to an open data initiative. We examined the 2014 Indonesian presidential voting results by the Indonesia General Election Commission as the case study context. Our study proposes two complementary roles of social media in enabling the realization of the benefits from opening election voting results transparent

Use of social media in citizen-centric electronic government services: A literature analysis

yesThis article undertakes a literature review on such articles on social media and citizen-centric e-government services. This research uses 139 articles to perform the intended literature review. The keywords analysis of these articles indicates that Web 2.0, participation and open government/ open data were some of the frequently used keywords in addition to the two major themes of e-government and social media on which all the articles were searched for. The analysis of research methods indicated that majority of the studies were analytical, conceptual, descriptive, or theoretical in nature. The theoretical analysis however indicated that there is a lack of theory-based research in this area. The review of literature indicated that research themes such as electronic participation, engagement, transparency, communication/interaction, trust, security and collaboration are some of the most frequently used categories under this area of research. A research framework has also been proposed from the key themes emerging from the review