ERP Selection Using Fuzzy-MOGA Approach: A Food Enterprise Case Study

Selection of Enterprise Resource Planning (ERP) system is a complex decision-making process and one of the critical success factors (CSFs) in ERP adoption life cycle. Many ERP implementation failures are caused by improper package selection. Various approaches have been used, but not using optimization techniques. This study developed a Fuzzy-Multiobjective Genetic Algorithm (Fuzzy-MOGA) approach to optimize the quality of ERP selection criteria that complies with ISO25010 quality standard and cost. A case study was conducted on an agro-industrial company. The result shows the approach of Fuzzy-MOGA with NSGA-II method facilitate a complex decision-making for ERP selection optimally

Managing The Full Erp Life-Cycle: Considerations Of Maintenance And Support Requirements And It Governance Practice As Integral Elements Of The Formula For Successful Erp Adoption

Companies adopting enterprise resource planning (ERP) systems have often focused primarily on implementation-related factors while neglecting those of post-implementation. As a result, the usefulness and operation of the ERP systems, once installed, are compromised. This research adopted a case study approach to demonstrate that ERP adoption efforts that fail to pay attention to post- implementation requirements (especially those relevant to maintenance and support (M&S)) from an early stage in the project lifecycle will face dire consequences. It points out that poor planning and management of M&S services can imperil the normal operations of an ERP system and the daily activities of a business. With the life span of ERP systems getting shorter, sound M&S practices can extend their life and create a stable system platform to support efficient and effective business operations. M&S issues deserve to be considered as integral elements among the critical success factors (CSF) of ERP adoption projects. In other words, ERP success requires a full lifecycle perspective to be taken by adopting companies. With lessons having been learned from the mistakes in the first project, the company in this case study revamped its ERP implementation second time out, with due consideration being given to M&S strategies and practices from project initiation onward in order to realize a stable, usable, and maintainable system. The case study explores and identifies the critical success factors (CSF) of ERP adoption, and shows that M&S must be included as a key element from the outset and throughout the system lifecycle. Our findings capture a great deal of experience for any ERP adopting companies to follow in order to avoid learning costly lessons both in implementation and subsequent M&S throughout the lifespan of the system. A set of propositions is also presented for academic researcher to consider in future ERP research endeavors

Critical Success Factors across the Stages of ERP System Implementation in Sohar University: A Case Study

Abstract: Enterprise Resource Planning (ERP) system is a great solution to many cutting-edge businesses if implemented successfully and if not will cause a gigantic destruction in the organization. This research paper describes the Critical Success Factors (CSFs) in ERP system implementation across the three implementation stages in Sohar University which are pre-implementation stage, implementation stage, and postimplementation stage. A case study approach was used to investigate the perceptions of the key stakeholders in the university to pinpoint the CSFs of the ERP project. Based on a review of the ERP literature and in-depth interviews with the key stakeholders, 10 CSFs for ERP implementation have been identified. These findings extend our understanding of the CSFs that are perceived as critical for the key stakeholders involved in introducing, installing, and updating ERP system I higher education setting

Building an embedded enterprise performance management solution : an exploratory case study

Project Work presented as partial requirement for obtaining the master’s degree in Statistics and Information Systems and Information Technologies ManagementNowadays most companies are struggling to manage large data and spending a lot of money on storing and capturing. To benefit from the stored data, enterprises implement Business Intelligence solutions and technology-driven processes. The most significant advantage of BI is analyzing actionable information and data-driven business decisions for executives and managers. Since technology is evolving very fast, Business Intelligence processes are getting more advanced every day. These advancements are promoting accountability, visibility, timely actionable information, increased return on investment, connected business processes, standardized management processes and augmented organizational flexibility. In a relationship with BI, enterprise performance management provides more predictable answers on these advancements by improving planning, budgeting, financial reporting, and consolidation. Therefore, this study aims to contribute to a better understanding of the implementation processes of embedded Enterprise Performance Management Solutions in ERP Embedded BI Platforms by revealing its methodology, steps, significant milestones, and effectiveness of the organizational structure. The embedded approach is going to be maintained by Business Intelligence based Business Planning and Consolidation tool on Enterprise Resource Planning System. Embedded Enterprise Performance Management solutions consist of Analysis Reporting, Business Planning, and Consolidation. Thoroughly they cover budgeting, planning, and consolidation as an advance altogether. The Implementation of an artefact aims to satisfy market competition requirements and to compete with financial demands which are originated from the growth rate at the organizational level There are several studies in the literature focuses on the critical success factors of BI projects, but there are not many studies which are mainly focused on the process evaluation of embedded enterprise performance management solutions and their success on organizations. This study will be an exploratory design research case study of a Group Company which is professionalized in language translation in 30 different countries on five different continents

The Implementation of ERP System in Indian SMEs

The objectives of the research reported in this thesis are to explore how enterprise resource planning (ERP) can be implemented successfully in Indian medium sized manufacturing firms and to understand why only some firms are able to implement ERP successfully, while others experience ERP failure. A review of existing literature addressing ERP implementation in both large companies and SMEs was undertaken to identify specific gaps in the literature. The resource-based view (RBV) of the firm, absorptive capacity and the diffusion of innovations (DOI) were identified as insightful theoretical bases for the study. A qualitative research methodology was adopted and, following a pilot study, data was collected through semi-structured, multi-respondent, in-depth interviews in nine case study firms. Data was analysed at three levels - within case, cross-case and group analysis. The empirical findings indicate that firms undertaking a big bang ERP implementation through well-known international vendors are more likely to be successful than those firms adopting a step by-step-approach with local vendors. A number of critical success factors (CSFs), consistent with existing studies of ERP implementation, were identified. This study demonstrates strong interlinkages between the identified CSFs, with top management support playing a central and enabling role amongst the other CSFs. Furthermore, the study identified high absorptive capacity as another important CSF for ERP implementation. The thesis offers a number of contributions. Firstly, it introduces the concept of absorptive capacity into a consideration of the CSFs of ERP implementation. It also provides a more in-depth understanding of the CSFs necessary for ERP implementation, how these are inter-related and demonstrates the central role of active top management involvement throughout the implementation process

Risks affecting ERP viability: insights from a very large Chinese manufacturing group

Purpose – The purpose of this paper is to identify, assess and explore potential risks that can affect long-term viability of enterprise resource planning (ERP) systems in the post-implementation and exploitation phase. Design/methodology/approach – The research took a large Chinese private group as a case study. A theoretical ERP risk ontology, which was adopted from the literature, was used to frame the study and generate data collection tools. Two questionnaires were thus designed and used to explore ERP post-implementation risks in the case company. Findings – The study identified 37 risk events, of which seven were identified as the most critical for ERP exploitation in the case company. The findings show that organisational and human-related risks are the crucial factors for potential ERP failure and not the usually suspect technical risks. Research limitations/implications – This study contributes to the knowledge of ERP in general, and provides valuable insights into ERP post-implementation risks in large companies in particular. Practical implications – The findings will not just be useful in supporting ERP risk identification and management in the large Chinese companies, but will also be beneficial to other large companies in general, which may be confronted with similar ERP exploitation challenges. Originality/value – The majority of large companies in China and in the West have implemented ERP systems and engaged in the system post-implementation phase. Most of the existing literature in the field focuses on the process of implementation. This paper looks forward to the risks involved in the post-implementation phase. Understanding potential risks that may occur during ERP exploitation is vital for these large firms to achieve and sustain business success through their ERP systems

Identifying critical success factors of ERP systems at the higher education sector

In response to a range of contextual drivers, the worldwide adoption of ERP Systems in Higher Education Institutions (HEIs) has increased substantially over the past decade. Though the difficulties and high failure rate in implementing ERP systems at university environments have been cited in the literature, research on critical success factors (CSFs) for ERP implementations in this context is rare and fragmented. This paper is part of a larger research effort that aims to contribute to understanding the phenomenon of ERP implementations and evaluations in HEIs in the Australasian region; it identifies, previously reported, critical success factors (CSFs) in relation to ERP system implementations and discusses the importance of these factors

Challenges and influential factors in ERP adoption and implementation

The adoption and implementation of Enterprise Resource Planning (ERP) systems is a challenging and expensive task that not only requires rigorous efforts but also demands to have a detailed analysis of such factors that are critical to the adoption or implementation of ERP systems. Many efforts have been made to identify such influential factors for ERP; however, they are not filtered comprehensively in terms of the different perspectives. This paper focuses on the ERP critical success factors from five different perspectives such as: stakeholders; process; technology; organisation; and project. Results from the literature review are presented and 19 such factors are identified that are imperative for a successful ERP implementation, which are listed in order of their importance. Considering these factors can realize several benefits such as reducing costs and saving time or extra effort

Investigating factors influencing the decision making process for ERP adoption and implementation: An exploratory case study

The rapid developments in Information and Communication Technologies (ICT) have resulted into a borderless business environment along with an amplified market competition. Traversing through such a trend globally, organisations have significantly focused on adopting and implementing Enterprise Resource Planning (ERP) systems to automate their prime business processes, enhance organisational productivity with lower costs and prompt service delivery to fulfil consumer demands. Thus, ERP systems are considered as a principal source to provide imperative information vital for strategic decision making process. On the contrary, ERP systems adoption and implementation is also highly considered as a challenging and expensive process that not only requires rigorous efforts but also demands to have an exhaustive investigation of influential factors that are critical to the adoption and implementation of ERP systems. A plethora of research studies have been theorised exploring factors influencing the decision making process for ERP adoption and implementation; however, the authors claim that these studies are not filtered comprehensively in terms of the different perspectives. Notwithstanding, the implications of such research have yet to be assessed, leaving scope for timeliness and novel research. This paper thus focuses on the ERP critical success factors from five different perspectives such as: stakeholders; process; technology; organisation; and project based on the literature analysis. These perspectives comprise of 24 factors that are imperative for a successful ERP adoption and implementation, which are validated through a qualitative single case study based research. The empirical findings illustrate that these factor help realise significant benefits such as reducing costs and saving time or extra effort

Extending IT infrastructures in the service sector organisations through enterprise resource planning – a telecom case study

Copyright @ 2012 ISEing.Service Sector Organisations (SSOs) have significantly focused on adopting and implementing Enterprise Resource Planning (ERP) systems to automate their prime business processes, enhance organisational productivity with lower costs and prompt service delivery to fulfil consumer demands. Thus, ERP systems are considered as a principal source to provide imperative information vital for strategic decision making process. On the contrary, ERP systems adoption and implementation is also highly considered as a challenging and expensive process that not only requires rigorous efforts but also demands to have an exhaustive investigation of influential factors that are critical to the adoption and implementation of ERP systems. As a result, the authors exhibit that it is of great significance to investigate this area within SSOs. In so doing, this paper thus focuses on the ERP critical success factors from five different categories such as: stakeholders; process; technology; organisation; and project based on the literature analysis. These perspectives comprise of 24 factors that are imperative for a successful ERP adoption and implementation. These factors are validated through an in-depth qualitative single case study based research. The findings from the literature and empirical demonstrate that most of the factors influencing the decision making process for ERP adoption and implementation are highly significant with exception to few that have either low or medium importance