2,786 research outputs found
The role of chatgpt on customer service in the hospitality industry: An exploratory study of hospitality workers\u27 experiences and perceptions
Purpose – This study explains the impact of ChatGPT, an artificial intelligence (AI) language
model, on customer service in the hospitality industry by exploring the experiences and
perceptions of hospitality employees who have utilized ChatGPT in their customer interactions.
Methodology – A qualitative approach was adopted using in-depth interviews to collect data
from a heterogeneous group of 15 individuals consisting of employees, managers, and other
stakeholders directly involved in the hospitality industry in Krabi, Thailand.
Findings – Integrating ChatGPT into customer service in the hospitality industry has a
significant positive impact. It improves employee skills and knowledge, bridges language
barriers, provides valuable recommendations, and helps with productivity and workflow
management. In conclusion, ChatGPT is a valuable tool for improving customer service in
the hospitality industry, ultimately contributing to a better overall guest experience.
Originality of the research – Limited research has been conducted on the specific impact of
ChatGPT in the hospitality industry, particularly in Krabi, a popular tourist destination in
Thailand. This study aims to fill this gap by examining how ChatGPT affects customer service
in the hospitality industry of Krabi, Thailand, and shedding light on its impact
Door to door: Future of the vehicle future of the city
International audienceLes véhicules écologiques et la communication numérique embarquée, à l’ère des flux intelligents et de l’Internet des objets, transforment l’architecture et la ville contemporaines. Door to door, Futur du véhicule, futur urbain, repense les situations urbaines, théorise et imagine les modèles futurs de développement, les nouveaux programmes architecturaux qui en découlent. Il propose et présente les « espaces de l’accès », l’extension-multiplication de l’accessibilité « porte-à-porte » sur six métropoles européennes, et la fonction réparatrice de ces nouveaux outils de « l’auto-mobilité » communicante, résolvant par leur usage les dysfonctionnements urbains.Le parking devient un programme d’avenir pour l’architecture, tandis que le Véhicule Ecologique Communicant (VEC), un outil bientôt automate, ni bruyant, ni sale, côtoie humains, nature et animaux dans les bâtiments – le partage des présences et des activités dans un « grand espace commun ». Le VEC est l’exemple le plus puissant de l’interaction entre la pratique des territoires urbanisés et les TIC. Il est le marqueur le plus incisif du retour du modèle des flux pour penser l’urbain, sous une forme cohérente avec la demande ou les injonctions de la société des échanges et du partage qui s’est mise en marche : la mobilité-accessibilité est redevenue le programme premier, la structure du futur. Que devient l’urbain lorsque l’accès en est le trait le plus dominant ? Les « pôles d’accessibilité et d’échange » sont des dispositifs de transformation de la vie urbaine, qu’ils reconfigurent pour plus de confort et d’efficacité.L’arrivée des nouveaux véhicules accélère ainsi l’interférence entre l’urbanisme des usages et des services et l’urbanisme spatial. A ce niveau, les véhicules sont équivalents à des bâtiments
Effective signage system
In this modern growing world, communication fills an important part of our life. Not only used to convey our feelings, communications also play a vital role in our day to day activities. One of them is “SIGNAGE SYSTEM”. These are visually oriented communication and information system consisting of maps, signs, arrows, colour coding systems, gestures, pictograms and different typographic elements. These generally differ from other methods of information because they are used typically as a guide for people’s passage through the physical world. Moreover being a system, it is a collection of correlated signs used with a coherent design and purpose for e.g.:- road signs on a highway, overhead signs in airport, signs of hospital and college, different department Signs in hospital or college. Thus understanding the importance of signage system, it is important that the coherency of the system should be intact and harnessed for better results. This is the motivating factor towards a world of effective signage system, where the signs of a particular system convey information with utmost ease and more over the coherency is maintained
Looking beyond interaction:Exploring meaning making through the windows of an art gallery
How is meaning produced in and around the art gallery? Sociological answers to this question are limited by a narrow focus on inter-gallery group interaction and cognitive interpretation. I argue that such approaches would be strengthened by accounting for the diverting effects of gallery context and atmosphere, both in and beyond the gallery. Art gallery windows offer a lens through which to explore how issues of context and atmosphere are negotiated in and around an art gallery in everyday life. I trial this approach using data from a fourteen-month case study of Bluecoat, a city center art gallery in Liverpool, UK, which has a series of windows that mediate between the gallery and the neighboring shopping street. The windows partition zones of meaning; frame vision; contribute to the symbolic meanings of a gallery’s exterior architecture; and modulate its interior atmosphere. The analysis models a meaning-centered sociology of the art gallery that moves beyond interpretation and towards a broader understanding of the currents of meaning in and around the art gallery
Agency in the Internet of Things
This report summarises and extends the work done for the task force on IoT terminated in 2012.
In response to DG CNECT request, the JRC studied this emergent technology following the methodologies pertaining to the Science and Technology Studies field. The aim of this document is therefore to present and to explore, on the basis of present day conceptions of relevant values, rights and norms, some of the “ethical issues” arising from the research, development and deployment of IoT, focusing on agency, autonomy and social justice. We start by exploring the types of imaginaries that seem to be entrenched and inspiring the developments of IoT and how they become portrayed in “normal” communication from corporations and promoters to the ordinary citizen (chapter 2). We report the empirical work we have conducted, namely the JRC contribution to the limited public debate initiated by the European Commission via the Your Voice portal during the Spring of 2012 (chapter 3) and an empirical exercise involving participants of two IoT conferences (chapter 4). This latter exercise sought to illustrate how our notions of goodness, trust, relationships, agency and autonomy are negotiated through the appropriation of unnoticed ordinary objects; this contributes to the discussion about ethical issues at stake with the emerging IoT vision beyond the right to privacy, data protection and security. Furthermore, based on literature review the report reflects on two of the main ethical issues that arise with the IoT vision: agency (and autonomy) and social justice (chapter 5), examining eventually governance alternatives of the challenged ethical issues (chapter 6).JRC.G.7-Digital Citizen Securit
- …