Creating Knowledge in a High-Tech French SME.

This paper deals with organizational learning and knowledge creation in Allcapt, a high-tech French SME, through two different experiences : A technological innovation, dealing with the design of temperature sensors for Ariane V launcher, and an organizational innovation, dealing with human resource management. The paper results from a field research conducted in Allcapt’s plant between 1996-2000. The various stages and steps of the technological and organizational dimensions of problem solving are presented in order to add to existing case studies on organizational learning and knowledge creation, as they are useful to make comparative studies. The same data is also used to propose a deconstruction of the concept of organizational learning and knowledge creation in its different components according to the case in hand. For Allcapt, the proposed relevant deconstruction is the “technological” and the “organizational” aspects of learning and knowledge creation. Allcapt succeeded in the technological innovation challenge, but has been less successful in the organizational aspects, as demonstrated by attempts at innovative experiences in human resource management. This supports the notion that the success in one aspect will not guarantee success in the second aspect, and some of the reasons explaining this divergence are presented in the paper.organizational learning, knowledge creation

Moving beyond the Legacies of the Celtic Tiger

The Celtic Tiger boom, and now its collapse, has been largely analysed through the lens of neo-classical economics and modernisation theory with much attention being paid to economic issues such as the role of foreign direct investment (FDI) and the need for cost competitiveness, or social issues such as the liberalisation of values and practices, upward social mobility, increased living standards and debates about social polarisation. While these lens offer many valuable and valid insights, they tend to neglect the particular and distinctive structural characteristics of the way the Irish economy and Irish society have developed, and the reasons for these. This paper takes a more structuralist approach, identifying the ‘Irish model’ that emerged during the boom years, a particular form of structured power. The paper places this ‘model’ in the wider context of the emergence of financialisation as a driver of a particular kind of global economy. Focusing attention on the role of the financial sector in structuring and driving this so-called ‘new economy’, allows the Irish boom to be more clearly and accurately identified as one example of national development that was profoundly shaped by the flows, the power and the values of financialisation, though with a particular Irish hue reflecting long-standing features of Irish society such as the role of property speculation and so-called ‘developers’. The paper then interrogates the legacies of the boom derived from the multiple restructurings that have transformed Ireland. In the light of these legacies, the paper concludes by offering a reading of possible future scenarios as they can now be identified amid the debates and politics of the post-boom crisis.

Controls of knowledge production, sharing and use in bureaucratized Professional Service Firms

One of the main obstacles to the current bureaucratization trend in large professional service firms (PSFs) is the organic nature of professional knowledge production, sharing and use. Centralized knowledge management (KM) systems aimed at codifying ‘best practice’ solutions to recurrent client questions for large-scale reuse are a common strategy increasingly employed to overcome this obstacle. Using a socio-ethnographic case study of a business law firm in Paris, this research examines whether the use of centralized KM systems in bureaucratized PSFs contributes to a shift in power from professionals to managers. More specifically, are administrative controls over knowledge resources increasing, or do professionals retain power (i.e. some level of social and self-control) over knowledge production, sharing and use? The results of this study indicate that, far from losing ground, professionals’ social and self-controls have been reinvented and reformed in a bureaucratized context

Knowledge sharing and competitiveness of professional service firms: A case study

The problem addressed in this study is that little action is taken to create the social aspects and social value of knowledge-sharing culture within organizations. There is a need for increased understanding of the behavioral side of knowledge management. The purpose of this study was to focus on knowledge sharing from a behavioral perspective. Knowledge management is defined as the accumulation, protection, and leverage of knowledge. This research study investigated the relationship between knowledge sharing and competitiveness and approached the field of knowledge management from the organizational, cultural, and behavioral perspectives. The research questions examined how knowledge workers described the parameters and conditions of knowledge sharing, as well as the relationship between knowledge sharing and competitiveness of professional service firms. The overall research design employed three focus groups and individual interviews of a selected professional service firm. Similarity and commonalities of data from interviews were color coded and labeled. Field notes, handouts, and a qualitative research computer program were used to triangulate data. Results of the study generated and established five specific categories. The categories of spiritual essence of business, believability and openness, and ethical responsibility present the mind and spiritual connection to enhance the value of knowledge sharing as a factor for competitiveness. In addition, the categories of whole brain learning and connectivity are context for creating a learning organization. The implications for social change include a clearer understanding of knowledge sharing which can increase organizational competitiveness. The effect of the added competitiveness of professional service firms can result in enhancing economic and social value of their key stakeholders

Creating a more efficient financial system : challenges for Bangladesh

While Bangladesh has embarked on a path to reform its financial system, most prominently by privatizing its government-owned banks, the Nationalized Commercial Banks (NCBs), a sustainable long-term expansion of the financial system requires a more substantial change in the role of government. Using recent research and international comparisons, this paper argues that the government should move from its role as an operator and arbiter in the financial system to a facilitator role. This implies not only divestment from government-owned banks, but also de-politicization of the licensing process and a market-based bank failure resolution framework that focuses on intermediation and not on the rescue of individual institutions. Most important, the government should move away from the implicit guarantee for depositors and owners to applying the existing limited explicit deposit insurance for depositors, while simultaneously relying more on market participants to monitor and discipline banks instead of micro-managing financial institutions. This redefinition of government's role should not be limited to the banking system, but applies to other segments of the financial system, such as capital markets and the micro-finance sector, and should be seen as an essential element in the governance reform agenda and in the movement from a relationship-based economy to a market and arms-length economy.Banks&Banking Reform,Economic Theory&Research,Financial Intermediation,Investment and Investment Climate,Corporate Law

Towards a Characterisation of Assets and Knowledge Created in Technological Agreements Some Evidence from the Automobile-Robotics Sector

This paper tries to bring new insights on the dynamics of inter-firm by focusing on cognitive and organisational dimensions. We consider the knowledge bases created inside the agreement and the characteristics of such knowledge bases (such as tacitness, level of generality, degree of centralisation...). The nature of assets for supporting this creation is also essential for the redeployability of knowledge created. We began by a brief review of some problems encountered by transactions cost economics and present some case studies of agreements between firms in the automobile and robotics sector. After having presented a taxonomy of knowledge and assets involved in such agreements, we bring some new discussion on the exploration/exploitation's dilemma. We argue finally that our taxonomy may be fruitful for a better understanding of the dynamic of firm boudaries by trying to go deeper into the "black box" of agreements.Inter-firm relations, automobile industry, technological agreements