Progress in information technology and tourism management: 20 years on and 10 years after the Internet—The state of eTourism research

This paper reviews the published articles on eTourism in the past 20 years. Using a wide variety of sources, mainly in the tourism literature, this paper comprehensively reviews and analyzes prior studies in the context of Internet applications to Tourism. The paper also projects future developments in eTourism and demonstrates critical changes that will influence the tourism industry structure. A major contribution of this paper is its overview of the research and development efforts that have been endeavoured in the field, and the challenges that tourism researchers are, and will be, facing

Universal Design for Learning at the University of Northern Iowa

Universal Design for Learning has the potential to minimize the need for assistive technologies and to maximize learning opportunities for all. Recognition of diverse learning styles is prevalent in K-12 settings, but rare in higher education, making this an area requiring additional focus. Understanding key principles and specific strategies that can be implemented in a postsecondary setting can significantly influence success in postsecondary and adult learning environments. This review and the accompanying project defines Universal Design for Learning, explains the underlying science, identifies the three guiding principles, and discusses course design methods. Opportunities associated with implementing UDL at postsecondary institutions were explored, with conclusions and suggestions for future research offered. The results of this review and project can be used by instructional designers and instructors to design, develop, and deliver effective professional development opportunities at institutions of higher education, including the University of Northern Iow

Custom-built environments for Communities of Online Informal Learning: an exploratory study of tools, structures, and strategies

This qualitative, exploratory study grouped together and explored custom-built environments for communities of online informal learning (COILs) with a special lens on the socio-technical relationship of platform tools, structures, and strategies that lead to social learning. The study was conducted through a three-phase process. First, a list of possible candidate sites was analyzed for appropriate fit based on the defining terms of a custom-built COIL environment. Second, an observational content analysis was implemented on 10 of the sites to aggregate a list of the tools, structures, and strategies used in the sites. Lastly, the same 10 sites and the lists of tools, structures, and strategies were researched through both pre-established codes for sociability, usability, and community-building designs and an open exploratory observation of their uses with a focus on the way these features support COILs. Social learning and informal learning were also purposefully scrutinized while themes regarding personalized learning and sustainability also emerged from the exploration. All design themes were found represented within the sites, as were social learning, informal learning, personalized learning, and efforts toward sustainability

Users' trust in information resources in the Web environment: a status report

This study has three aims; to provide an overview of the ways in which trust is either assessed or asserted in relation to the use and provision of resources in the Web environment for research and learning; to assess what solutions might be worth further investigation and whether establishing ways to assert trust in academic information resources could assist the development of information literacy; to help increase understanding of how perceptions of trust influence the behaviour of information users

Doctor of Philosophy

dissertationOne out of every six children in sub-Saharan Africa dies from treatable diseases before reaching age 5. Millions of these deaths could be averted if health care providers followed evidence-based protocols, such as the Integrated Management of Childhood Illnesses (IMCI), to provide care. IMCI assists providers to diagnose and treat problems for children under 5, and specifies key information for the provider to teach to the child's caretaker. While IMCI has been adopted as official policy throughout Tanzania, the protocol has been neither universally used nor consistently followed. An innovative IMCI-based protocol that runs on a mobile phone, called eIMCI, was designed for this study using user-centered design (UCD) principles to assist provider navigation of the protocol and improve provider-caretaker communication of key information points, including the problem and treatment of the child, and when to return to the clinic. The electronic protocol, eIMCI, was compared to an equivalent paper-based protocol, pIMCI. This study was based on the mHealth Communications Theoretical Framework. The aims of the study were to (1) utilize UCD design principles to develop eIMCI and evaluate its usability, and (2) evaluate the effect of protocol delivery platform on (a) provider communication and (b) caretaker recall of key information points. A randomized cluster trial was conducted in which health care clinics in Tanzania were randomized to implement each platform. Results suggested that electronic protocol use led to improved provider-caretaker communication. Providers who used eIMCI were more likely to give counseling that covered the key information points specified, and caretakers in the eIMCI arm recalled more of these key information points overall. The implications of this work suggested that the eIMCI mobile protocol may lead to improved provider-caretaker communication, which may result in a greater ability for caretakers to carry out treatment plans in the home. When utilizing mobile devices to deliver such interventions, the structure, clarity, and direction enabled by the electronic platform are suggested to promote adoption of the complete sphere of high-quality clinical care. As such adoption is continued, understanding of key health information may become firmly rooted in caretaker health literacy levels