Town of Cumberland Town Council Meeting October 9, 2006

Town of Cumberland Town Council Meeting October 9, 2006 is the complete packet for the Cumberland Town Council meeting for October 9, 2006, and includes the minutes of the Town Council meeting of September 25, 2006. Agenda items include: 06 - 169. To hold a public hearing to consider and act on proposed Twin Brook Recreation Area improvements estimated at 1.1 million dollars to construct a shelter with restroom facilities, maintenance building, road realignment and field improvements. 06 - 170. To hold a public hearing to consider and act on a waiver of the Recreational Facilities and Open Space Impact Fee for Goose Pond Development, LLC for the Foxes Gore Subdivision located off of Goose Pond Road. 06 - 171. To hold a public hearing to consider adopting a Cumberland Noise Ordinance. 06 - 172. To hold a public hearing to consider and act on the Cumberland NIMS Implementation Plan and the Cumberland Emergency Management Ordinance. 06 - 173. To hold a public hearing to consider and act on an Agreement with the Town of Falmouth for shared Animal Control Officer and Harbormaster services

Town of Cumberland Town Council Meeting October 9, 2006

Town of Cumberland Town Council Meeting October 9, 2006 is the complete packet for the Cumberland Town Council meeting for October 9, 2006, and includes the minutes of the Town Council meeting of September 25, 2006. Agenda items include: 06 - 169. To hold a public hearing to consider and act on proposed Twin Brook Recreation Area improvements estimated at 1.1 million dollars to construct a shelter with restroom facilities, maintenance building, road realignment and field improvements. 06 - 170. To hold a public hearing to consider and act on a waiver of the Recreational Facilities and Open Space Impact Fee for Goose Pond Development, LLC for the Foxes Gore Subdivision located off of Goose Pond Road. 06 - 171. To hold a public hearing to consider adopting a Cumberland Noise Ordinance. 06 - 172. To hold a public hearing to consider and act on the Cumberland NIMS Implementation Plan and the Cumberland Emergency Management Ordinance. 06 - 173. To hold a public hearing to consider and act on an Agreement with the Town of Falmouth for shared Animal Control Officer and Harbormaster services

Optimization of a Dual-Channel Retailing System with Customer Returns

A plethora of retailers have begun to embrace a dual-channel retailing strategy wherein items are provided to consumers through both an online store and a physical store. As a result of standards and competitive measures, many retailers provide buyers who are unhappy with their purchases with the ability to achieve a full refund. In a dualchannel retailing system, full reimbursements can be done through what is called a crosschannel return, when a buyer purchases a product from an online store and returns it to a physical store. They can also be done through what is called a same-channel return, when a buyer purchases a product from a physical store and returns it back to the physical store, or purchases a product from an online store and returns it back to the online store. No existing research has examined all common types of customer returns in the context of a dual-channel retailing system. Be notified that the practice of cross-returning an item purchased from the physical store back to the online store is not common. Thus, it is not considered in this dissertation. We first study the optimal pricing policies for a centralized and decentralized dual-channel retailer (DCR) with same- and cross-channel returns. We consider two factors: the dual-channel retailer’s performance under centralization with unified and differential pricing schemes, and the dual-channel retailer’s performance under decentralization with the Stackelberg and Nash games. How dual-channel pricing behaviour is impacted by customer preference and rates of customer returns is discussed. In this study, a channel’s sales requests is a linear function of a channel’s own pricing strategy and a cross-channel’s pricing strategy. The second problem is an extension of the first problem. The optimal pricing policies and online channel’s responsiveness level for a centralized and decentralized dual-channel retailer with same- and cross-channel returns are studied. Indeed, the online store is normally the distribution centre of the enterprise and is not limited to the customers in its neighbourhood. Also, the online store experiences a much higher return rate compared to the physical store. Thus, it has the capability and the need to optimize its responsiveness to customer returns along with its pricing strategy. A channel’s sales requests, in the second problem, is a linear function of a channel’s own price, a crosschannel’s price, and the online store’s responsiveness level. The third problem studies the dilemma of whether or not to allow unsatisfactory online purchases to be cross-returned to the physical store. If not properly considered, those returns may create havoc to the system and a retailer might overestimate or underestimate a channel’s order quantity. Therefore, we study and compare between four vi different strategies, and propose models to determine optimal order quantities for each strategy when a dual-channel retailer offers both same and cross-channel returns. Several decision making insights on choosing between the different cross-channel return strategies and some properties of the optimal solutions are presented. From the retailer’s perspective of outsourcing the e-channel’s management to a third party logistics and service provider, we finally study three different inventory strategies, namely transaction-based fee, flat-based fee, and gain sharing. For each strategy, we find both channels’ optimal inventory policies and expected profits. The performances of the different strategies are compared and the managerial insights are given using analytical and numerical analysis. Methodologies, insights, comparative analysis, and computational results are delivered in this dissertation for the above aforementioned problems

Customer Information Driven After Sales Service Management: Lessons from Spare Parts Logistics

Over the years, after sales service business in capital goods and high tech sectors has experienced significant growth. The drivers for growth are higher service profits, increased competitions, and primary market contractions. The enablers for growth include information driven service processes and a move from one size fit all oriented warranty contracts to service level agreement offerings that differ in service prices and response guarantees. Although, these trends provide an opportunity to the service providers to match their service resources to the time varying service requirements of a heterogeneous customer base, the tools and techniques to support decision makers are lacking as of to date. In this thesis, we aim to make a small contribution in closing this gap. We gain business environment related insights of after sales service by studying it at a major computer equipment manufacturer. After sales service is a complex task that is accomplished by making a series of strategic, tactical, and operational decisions in maintenance services management, spare parts logistics management and spare part returns management. We exclusively focus on operational and tactical decisions in spare parts logistics management. We identify that customer information, or more specifically installed base information is a valuable source to support spare parts logistics decisions at the operational and tactical levels. We present an execution technique for spare parts logistics that uses installed base information to provide differentiated service to a heterogeneous customer base and results in additional profits for the service provider. Finally, we study execution decisions in spare parts logistics and spare part returns management for their interrelation. We highlight that explicit consideration of this interrelation yields additional benefits

Town of Derry annual report fiscal year ending June 30, 2009.

This is an annual report containing vital statistics for a town/city in the state of New Hampshire