To what extent could Business Process Management Suite (BPMS) contribute positively to e-learning?

The purpose of this paper is to evaluate the effectiveness of Business Process Management Suite (BPMS) as a teaching-learning technology with the lens of the conversational framework (Laurillard 2002). The paper hopes to link commercial technological development with research in teaching-learning technologies and bring about better collaboration between the two. This theoretical evaluation aims to address the preliminary question - could educational communities adopt BPMS, a tool that has evolved from the commercial world to further enhance teaching-learning process? The scope of this paper and its evaluative study will be limited to using the conversational framework. The paper will briefly discuss BPMS and its relation to business process and business process management to provide a brief introduction. The main section of this paper will be a detailed analysis of key BPMS components against the conversational framework. The conclusion will provide a summary of the effectiveness of BPMS as a teaching-learning tool based on the requirements set out by the conversational framework. The results of the conclusion could lead to further empirical research on BPMS as a teaching-learning technology tool and may be the opportunity to request funding to carry out a proof of concept

Conversational Sensing

Recent developments in sensing technologies, mobile devices and context-aware user interfaces have made it possible to represent information fusion and situational awareness as a conversational process among actors - human and machine agents - at or near the tactical edges of a network. Motivated by use cases in the domain of security, policing and emergency response, this paper presents an approach to information collection, fusion and sense-making based on the use of natural language (NL) and controlled natural language (CNL) to support richer forms of human-machine interaction. The approach uses a conversational protocol to facilitate a flow of collaborative messages from NL to CNL and back again in support of interactions such as: turning eyewitness reports from human observers into actionable information (from both trained and untrained sources); fusing information from humans and physical sensors (with associated quality metadata); and assisting human analysts to make the best use of available sensing assets in an area of interest (governed by management and security policies). CNL is used as a common formal knowledge representation for both machine and human agents to support reasoning, semantic information fusion and generation of rationale for inferences, in ways that remain transparent to human users. Examples are provided of various alternative styles for user feedback, including NL, CNL and graphical feedback. A pilot experiment with human subjects shows that a prototype conversational agent is able to gather usable CNL information from untrained human subjects

Podcasts as a conversational pedagogy

The use of technology such as podcasts, social networking sites, wikis, and Google docs for communicating information which supports teaching and learning in tertiary institutions is well documented (Bates, 2005). These tools have been shown to enhance traditional lectures and tutorials (Salmon, 2007). Little attention, however, has been given to the use of conversational approaches when using these tools and their potential in developing alternative pedagogical approaches to teaching. This article examines the use of a conversational style podcast in an online pre-service early childhood teacher education programme. The podcasts were initially used to disseminate information and respond to the students’ needs, however, their conversational use revealed a number of unexpected outcomes. Analysis of the podcast conversations that occurred between the two lecturers, and the student feedback to these, were used to identify unexpected outcomes for students enrolled in the programme. These included the ‘humanising’ of the e-learning environment and the sense of community that emerged. This paper argues that the affordance of conversational podcasts personalises the e-learning environment, enhances students’ and lecturers’ motivation, and engenders a greater connectedness with the university context

Getting to the Core of Role: Defining Interpreters' Role Space

This article describes a new model of interpreted interactions that will help students as well as experienced practitioners define and delineate the decisions that they make. By understanding the dimensions that comprise the concept we call role, interpreters can more effectively allow participants to have successful communicative interactions