Conversational Analysis using Utterance-level Attention-based Bidirectional Recurrent Neural Networks

Recent approaches for dialogue act recognition have shown that context from preceding utterances is important to classify the subsequent one. It was shown that the performance improves rapidly when the context is taken into account. We propose an utterance-level attention-based bidirectional recurrent neural network (Utt-Att-BiRNN) model to analyze the importance of preceding utterances to classify the current one. In our setup, the BiRNN is given the input set of current and preceding utterances. Our model outperforms previous models that use only preceding utterances as context on the used corpus. Another contribution of the article is to discover the amount of information in each utterance to classify the subsequent one and to show that context-based learning not only improves the performance but also achieves higher confidence in the classification. We use character- and word-level features to represent the utterances. The results are presented for character and word feature representations and as an ensemble model of both representations. We found that when classifying short utterances, the closest preceding utterances contributes to a higher degree.Comment: Proceedings of INTERSPEECH 201

The Microsoft 2017 Conversational Speech Recognition System

We describe the 2017 version of Microsoft's conversational speech recognition system, in which we update our 2016 system with recent developments in neural-network-based acoustic and language modeling to further advance the state of the art on the Switchboard speech recognition task. The system adds a CNN-BLSTM acoustic model to the set of model architectures we combined previously, and includes character-based and dialog session aware LSTM language models in rescoring. For system combination we adopt a two-stage approach, whereby subsets of acoustic models are first combined at the senone/frame level, followed by a word-level voting via confusion networks. We also added a confusion network rescoring step after system combination. The resulting system yields a 5.1\% word error rate on the 2000 Switchboard evaluation set