A METHOD FOR CONTEXT MODELLING IN CAPABILITY MANAGEMENT

Enterprises exist in the context of their dynamically changing environment, which has a strong impact on service design and delivery. Within areas such as ambient intelligence or robotics, most relevant context has a physical nature. However, the context of an enterprise requires a different conceptual-ization of context awareness. Beyond physical context, enterprises need to be aware of their market, legal and social context. Moreover, in order to monitor context and configure services systematically, we need a context modelling method that is integrated within enterprise modelling and supports in-formation and communication technology (ICT) engineering and runtime. The work in this paper has been performed as part of developing Capability Driven Development (CDD), a new paradigm for ICT design where services are customised on the basis of the essential business capabilities and deliv-ery is adjusted according to the current context. The contributions of the paper are (i) the investiga-tion of industrial needs for context modelling, (ii) eCoM, a context modelling method for enterprise ICT addressing such needs, iii) application of the method in an industrial use case and (iv) the evolu-tion of eCoM based on various evaluation cycles by means of Framework for Evaluation in Design Science Research (FEDS)

Correlating Business Process and Organizational Models to Manage Change

Business Process Management (BPM) provides the methods, tools and modelling notations to support a processcentric organizational view and management capability. As organizations grow in size and complexity, process improvement initiatives may involve change that has direct / significant impact across an organization. Thus, we provide methods and extensions to existing process modelling notations to analyse change against high- level models of the organization. Our approach permits improved analysis against higher-level organizational structures, motivations, inter-dependencies and capabilities that should be ideally considered as primary requirements during process design. Additionally, the organizational model becomes the ‘scaffolding’ with which to construct effective process architectures and management portfolios. This paper discusses our approach in the context of two modelling notations – the i* framework as an organizational modelling notation, and the BPMN notation for business process modelling

Developing people capabilities for the promotion of sustainability in facility management practices

Sustainability is becoming an integral part of the life-cycle development of built facilities. It is increasingly highlighted during the post construction phase, as facility management personnel can have major influence to the sustainability agenda through operational and strategic management functions. Sustainable practices in facility management can bring substantial benefits such as reducing energy consumption and waste, while increasing productivity, financial return and corporate standing in the community. Despite the potential, facility managers have yet to embrace sustainability ideas holistically and implement them in their operation. The lack of capabilities and skills coupled with knowledge gaps are among the barriers. In the developmental context, capabilities are vital to foster the competency of an organisation. Facility managers need to be empowered with the necessary knowledge, capabilities and skills to support sustainability. This research investigates the potential people capabilities factors that can assist in the implementation of sustainability agenda in facility management practices. Through questionnaire survey, twenty three critical people capability factors were identified and encapsulated into a conceptual framework. The critical factors were separated into four categories of strategic capabilities, anticipatory capabilities, interpersonal capabilities and system thinking capabilities. Pair-wise comparison and Interpretive Structural Modelling techniques were then used to further explore the interrelationship and influence of each critical factor. An interpretive structural model for people capability was developed to identify the priority of critical factors and provide a hierarchical structure to guide facility managers for appropriate actions. The research concludes with three case-studies of professional facility management practices to finalise the developed people capabilities framework and interpretive structural model. Through the identification and integration of different perceptions and priority needs of the stakeholders, a set of guidelines for action and potential effects of each people capability factor were brought forward for the industry to promote sustainability endeavour in facility management practices

Management capability in a structural modelling of the quality of economics and accounting education in Indonesia

The research reported on in this article was motivated by the absence of modifications to A model for the study of classroom teaching proposed by Dunkin and Biddle in 1974. In this paper we aim to provide revision input to A model for the study of classroom teaching by adding management capability to the group of school community context. The research examined the suitability of structural equation modelling between managerial capability and the quality of economic and accounting education based on the data, as well as the effect of managerial capability on the quality of economic and accounting education. The research instrument consisted of two inventory sets that were valid and reliable. The validity and reliability of items were tested using Cronbach’s Alpha (Alpha Cronbach’s = .89 and .87; R = .78 and R = .82). Data was collected from 150 principals and 150 economics and accounting teachers. Based on the analysis using the linear structural relations (LISREL) 8.80 version, the results of the study show that: 1) the structural equation model of managerial capability, including managing schools and performing management functions, managing human resources and educational personnel, and managing the learning process, can be used to estimate, predict, or explain the quality of economic and accounting education; 2) managerial capability has a significant effect on the quality of economic and accounting education in schools. Based on these findings, management capability can be included as a revision of A model for the study of classroom teaching. Keywords: managerial capability; quality of economic and accounting educatio

Modelling electronic service systems using UML

This paper presents a profile for modelling systems of electronic services using UML. Electronic services encapsulate business services, an organisational unit focused on delivering benefit to a consumer, to enhance communication, coordination and information management. Our profile is based on a formal, workflow-oriented description of electronic services that is abstracted from particular implementation technologies. Resulting models provide the basis for a formal analysis to verify behavioural properties of services. The models can also relate services to management components, including workflow managers and Electronic Service Management Systems (ESMSs), a novel concept drawn from experience of HP Service Composer and DySCo (Dynamic Service Composer), providing the starting point for integration and implementation tasks. Their UML basis and platform-independent nature is consistent with a Model-Driven Architecture (MDA) development strategy, appropriate to the challenge of developing electronic service systems using heterogeneous technology, and incorporating legacy systems

Quality Management Systems in Education

This chapter stretches the characterisation of quality management systems and models that is abundant in literature by assessing the capability of the most common of the systems and models. Multiple data gathering and processing techniques were used within the context of a constant comparative approach in which data, theories and cases were plugged into each other. Based on the performed research, obtained outcomes suggest the presence of numerous opportunities and benefits in using quality management systems. Based on the findings, further work needs to be done to create the conceptual, managerial and behavioural competences that should facilitate the embedment of the quality management models into the daily lives of education institutions. A critique of quality management through the lenses of the disciplines of team learning, systems thinking, shared vision and mental modelling and of the Six Sigma, roadmaps should engender a new approach to improving quality in education. It should be of interest to explore the potentials of hybridising quality management models in education

Capabilities needed in Information management for a digital built Britain

Network FOuNTAIN is the Network For ONTologies And Information maNagement in Digital Built Britain, a project funded by the Centre for Digital Built Britain. The vision of the Network is for all stakeholders in Digital Built Britain (DBB) to be able to meet their information needs. With the establishment of concepts such as Building Information Modelling and Common Data Environments, built environment design, construction and operation are becoming increasingly information-intensive. The Network undertook five workshop activities between July and December 2018. This paper summarises the proceedings of these workshops, and in particular establishes future capabilities needed to realise the vision of DBB. The first workshop sought to establish the scope of “Information Management”. It was concluded that the capability to gauge Information Management Maturity was needed. The second and third workshops focused on ontologies and reviewed the variety of standards currently available. It was concluded that the capability was needed to establish the appropriate scope of standardisation, and to design or extend existing ontologies in general. The capability was also needed to develop current classification systems, schema and frameworks, Uniclass 2015 in particular, to maximise the potential to share data. The fourth workshop explored system requirements; it identified three modes of consuming information and the corresponding software requirements for each mode. The three modes identified are: Search & Retrieval, Browsing & Expiration and Information Delivery. The fifth and final workshop focused on business models and concluded that the capability was needed to identify and derive business value from Information Management. The paper closes with a research agenda required to deliver those capabilities. Fundamental research is needed to formulate a process of establishing the appropriate scope of standardisation for Information Management at project, organisation and industry levels. This research needs to unfold in the context of emerging related international standards. <br

Benchmarking performance management systems

The Balanced Scorecard and associated performance management approaches, has become a widely practiced and popular management reporting method in recent times. Moreover, enabling technology, which assists in the delivery and personalisation of corporate performance information, is having a deeper and more rapid impact than ever before. This paper presents a brief comparative benchmarking study of leading enterprise performance management systems. Also, the author discusses the merits of bespoke internet technology development and out-of-the-box portal functionalities. An analysis of key business drivers and implementation risks of such approaches is highlighted via a case study example, and concludes the paper