8,710 research outputs found

    Antecedents of customer loyalty in the manufacturing industry

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    This thesis concerns the study of customer loyalty and its antecedents in the UK manufacturing sector. It adopts a critical realist perspective to the study of customer loyalty, locating the concept in the relationship marketing and social psychology literatures. The findings generated by the literature review and the results of an exploratory qualitative study leads to the development of a conceptual framework in which functional, social and emotional relationship value, customer satisfaction, and moderator variable, relationship age, are believed to influence the level of customer loyalty in the manufacturing industry. The conceptual framework is tested empirically using a quantitative survey design in the context of the UK manufacturing industry. Data is analysed through application of the partial least squares (PLS) structural equation modelling technique. From a theoretical perspective, the study makes a number of valuable contributions to the relationship marketing literature. The study confirms the importance of social and emotional relationship value aspects on customer satisfaction and loyalty outcomes in the manufacturing industry. The findings offer a new theoretical perspective of the role social and emotional value play in creating loyal customers and the role emotional value performs in buyer’s feelings of satisfaction in the B2B domain. The findings also suggest that customer satisfaction acts as a partial mediator in the relationship between customer value and customer loyalty. Moreover, a new theoretical concept of emotional value featuring frustration and human touch in addition to interpersonal relationships is also evidenced from the research results. Furthermore, the study also shows that the theory of consumption values can be applied to the B2B manufacturing domain. The results propose that behavioural loyalty can be expressed through customer satisfaction, and functional and emotional elements of relationship value. Whereas, attitudinal loyalty can be conveyed by customer satisfaction, and functional and social components of relationship value. These relationships are in turn also partially mediated through customer satisfaction. The results also indicate that all three dimensions of functional, social and emotional value influence customer satisfaction outcomes. Overall, the study provides recommendations on how to maximise customer loyalty through strategic combinations of relationship value. It also provides guidance on how to improve customer satisfaction through different elements of relationship value in the manufacturing industry. From a practical viewpoint, the research study findings offer suppliers important guidelines and a toolkit for establishing, developing, and maintaining successful relationships with their customers in the manufacturing industry

    An empirical investigation of the relationship between integration, dynamic capabilities and performance in supply chains

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    This research aimed to develop an empirical understanding of the relationships between integration, dynamic capabilities and performance in the supply chain domain, based on which, two conceptual frameworks were constructed to advance the field. The core motivation for the research was that, at the stage of writing the thesis, the combined relationship between the three concepts had not yet been examined, although their interrelationships have been studied individually. To achieve this aim, deductive and inductive reasoning logics were utilised to guide the qualitative study, which was undertaken via multiple case studies to investigate lines of enquiry that would address the research questions formulated. This is consistent with the author’s philosophical adoption of the ontology of relativism and the epistemology of constructionism, which was considered appropriate to address the research questions. Empirical data and evidence were collected, and various triangulation techniques were employed to ensure their credibility. Some key features of grounded theory coding techniques were drawn upon for data coding and analysis, generating two levels of findings. These revealed that whilst integration and dynamic capabilities were crucial in improving performance, the performance also informed the former. This reflects a cyclical and iterative approach rather than one purely based on linearity. Adopting a holistic approach towards the relationship was key in producing complementary strategies that can deliver sustainable supply chain performance. The research makes theoretical, methodological and practical contributions to the field of supply chain management. The theoretical contribution includes the development of two emerging conceptual frameworks at the micro and macro levels. The former provides greater specificity, as it allows meta-analytic evaluation of the three concepts and their dimensions, providing a detailed insight into their correlations. The latter gives a holistic view of their relationships and how they are connected, reflecting a middle-range theory that bridges theory and practice. The methodological contribution lies in presenting models that address gaps associated with the inconsistent use of terminologies in philosophical assumptions, and lack of rigor in deploying case study research methods. In terms of its practical contribution, this research offers insights that practitioners could adopt to enhance their performance. They can do so without necessarily having to forgo certain desired outcomes using targeted integrative strategies and drawing on their dynamic capabilities

    European collaborative efforts to achieve effective, safe, and cost-controlled dismantling of nuclear facilities

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    This paper aims to give an overview of very recent European coordinate efforts to implement technologies of the “4.0 Industry” in the nuclear deconstruction sector. This objective aims to benefit from the lever of efficiency and reliability represented by innovative technologies on all the value chain of the dismantling, from early characterization to the dismantling operations themselves through engineering studies, waste management, project management and coordination of multiple stakeholders of each project. The outcomes of five projects (INNO4GRAPH, LD-SAFE, PLEIADES, CLEANDEM and INSIDER) are summarized here. They result in a unique data and knowledge common base, as well as in a significant sharing of experience based on dismantling projects already carried out or to come. They also result in designing new tools or methods natively taking into account the needs of a maximum of dismantling operators, as well as new test facilities. This will allow the undertaken joint work and collaboration to be continued. All of this paves the way to further collaborative projects and developments, in order to continue to implement reliable new technologies and processes in European dismantling projects to make future dismantling operations more efficient, safer and more cost-effective

    Improving Data Reliability in Germany's Energy System: A Validation of Unit Locations of the Marktstammdatenregister

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    The integration of distributed energy resources and renewable energies into the energy system is increasing, and in Germany, the Marktstammdatenregister (MaStR) serves as a central registry for energy data. This register contains a comprehensive data set of master data of the German energy system. The reliability of the data is critical for the registry's usability, but few validation studies have been published. In this work we provide a review of existing literature that relies on unit location data and shows the registry's importance. We then validate the geographic coordinates by analyzing its completeness and consistency with associated regional information. Through rigorous manual validation using aerial images, we identify common reasons of location inaccuracies and find 15% of PV systems and 8% of onshore wind turbines registered at the wrong coordinates. This work contributes to a reliable data foundation for the German energy system and starts off an open validation process of the Marktstammdatenregister from an academic perspective.Comment: 13 pages, 4 figure

    Modelling, Monitoring, Control and Optimization for Complex Industrial Processes

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    This reprint includes 22 research papers and an editorial, collected from the Special Issue "Modelling, Monitoring, Control and Optimization for Complex Industrial Processes", highlighting recent research advances and emerging research directions in complex industrial processes. This reprint aims to promote the research field and benefit the readers from both academic communities and industrial sectors

    Prospects for Nothing: Representing Nonbeing and the Metaphysics of Intentionality in Aquinas, Spinoza, and Leibniz

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    This dissertation is not a monograph but an exhibition of three independent articles I published as a doctoral student: • “On the Causal Role of Privation in Thomas Aquinas’s Metaphysics,” European Journal of Philosophy 28 (2020): 306-322. • “Spinoza on Relations,” in A Companion to Spinoza, edited by Yitzhak Y. Melamed (Oxford: Wiley-Blackwell, 2021). • “Brandom’s Leibniz,” Pacific Philosophical Quarterly 102 (2021): 73-102. The papers concern, respectively, Thomas Aquinas’s views on privation and causation; Baruch Spinoza’s views on relations; and contemporary philosopher Robert Brandom’s interpretation of Gottfried Leibniz’s metaphysical account of perceptual distinctness. In an introductory essay, I explicate the respective content of my three papers, bringing out the philosophical potential of viewing them together. I reflect on their orientation around a common theme: the possibility of thinking about what does not exist—of representing nonbeing. As I reveal, however, one message we can take away from my papers is that Aquinas, Spinoza, and Leibniz are attuned to a more specific problem: how we can represent what cannot be represented as existing. My chief aim in the introduction is to examine our thinkers’ perspectives on this question with reference to the content of my articles. The introduction concludes by suggesting how the purposeful juxtaposition of three such independently conceived, topically self-contained pieces of research can be philosophically validated

    From lobby to party : organisational development and change in the Scottish Home Rule Movement, 1880-1930

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    In this thesis I trace the processes of organisational development and change in the Scottish Home Rule movement between 1880 and 1930. Employing an ecological framework, I detail the field of organisations that developed in two distinct periods, 1886-1914 and 1918-1930, and the way their interactions facilitated the emergence of new organisational forms, principally lobbies and parties. To bring discipline to this jumble of events, I employ three formal models to colligate the qualitative data presented: 1) co-evolutionary dynamics; 2) ecological control; and 3) the garbage model of organisational choice. My argument follows three broad moves. The first is movement away from nationalism to contentious politics as a frame of reference for these events. The second move is away from substances to a focus on intercalated processes. This entails a focus on networks of interaction, sequences of attention and social matching dynamics. The third is a move away from teleology and to a realisation of the contingent nature of these events. There was no necessity for either lobbies or parties to form. Rather organisational emergence was a contingent process of refunctionality—the use of existing organisational forms for new purposes. Operationalizing these processes I focus on the way that changes in the operating environment shaped three mechanisms: careers; organisational embedding; and ecological control. What I discover is that organisational change in the Scottish Home Rule movement was product of the matching of availability, attention and authorisation to act

    A Design Science Research Approach to Smart and Collaborative Urban Supply Networks

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    Urban supply networks are facing increasing demands and challenges and thus constitute a relevant field for research and practical development. Supply chain management holds enormous potential and relevance for society and everyday life as the flow of goods and information are important economic functions. Being a heterogeneous field, the literature base of supply chain management research is difficult to manage and navigate. Disruptive digital technologies and the implementation of cross-network information analysis and sharing drive the need for new organisational and technological approaches. Practical issues are manifold and include mega trends such as digital transformation, urbanisation, and environmental awareness. A promising approach to solving these problems is the realisation of smart and collaborative supply networks. The growth of artificial intelligence applications in recent years has led to a wide range of applications in a variety of domains. However, the potential of artificial intelligence utilisation in supply chain management has not yet been fully exploited. Similarly, value creation increasingly takes place in networked value creation cycles that have become continuously more collaborative, complex, and dynamic as interactions in business processes involving information technologies have become more intense. Following a design science research approach this cumulative thesis comprises the development and discussion of four artefacts for the analysis and advancement of smart and collaborative urban supply networks. This thesis aims to highlight the potential of artificial intelligence-based supply networks, to advance data-driven inter-organisational collaboration, and to improve last mile supply network sustainability. Based on thorough machine learning and systematic literature reviews, reference and system dynamics modelling, simulation, and qualitative empirical research, the artefacts provide a valuable contribution to research and practice

    A new frontier for the study of the commons:Open-source hardware

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