The Mediation Effect of Trusting Beliefs on the Relationship Between Expectation-Confirmation and Satisfaction with the Usage of Online Product Recommendation

Online Product Recommendations (OPRs) are increasingly available to onlinecustomers as a value-added self-service in evaluating and choosing a product.Research has highlighted several advantages that customers can gain from usingOPRs. However, the realization of these advantages depends on whether and towhat extent customers embrace and fully utilise them. The relatively low OPR USAgerate indicates that customers have not yet developed trust in OPRs’ performance.Past studies also have established that satisfaction is a valid measure of systemperformance and a consistent significant determinant of users’ continuous systemusage. Therefore, this study aimed to examine the mediation effect of trustingbeliefs on the relationship between expectation-confirmation and satisfaction. Theproposed research model is tested using data collected via an online survey from626 existing users of OPRs. The empirical results revealed that social-psychologicalbeliefs (perceived confirmation and trust) are significant contributors to customersatisfaction with OPRs. Additionally, trusting beliefs partially mediate the impactof perceived confirmation on customer satisfaction. Moreover, this study validatesthe extensions of the interpersonal trust construct to trust in OPRs and examinesthe nomological validity of trust in terms of competence, benevolence, andintegrity. The findings provide a number of theoretical and practical implications.&nbsp

An overview of the question-response system in American English conversation

This article, part of a 10 language comparative project on question–response sequences, discusses these sequences in American English conversation. The data are video-taped spontaneous naturally occurring conversations involving two to five adults. Relying on these data I document the basic distributional patterns of types of questions asked (polar, Q-word or alternative as well as sub-types), types of social actions implemented by these questions (e.g., repair initiations, requests for confirmation, offers or requests for information), and types of responses (e.g., repetitional answers or yes/no tokens). I show that declarative questions are used more commonly in conversation than would be suspected by traditional grammars of English and questions are used for a wider range of functions than grammars would suggest. Finally, this article offers distributional support for the idea that responses that are better “fitted” with the question are preferred

Case studies of mental models in home heat control: searching for feedback, valve, timer and switch theories

An intergroup case study was undertaken to determine if: 1) There exist distinct mental models of home heating function, that differ significantly from the actual functioning of UK heating systems; and 2) Mental models of thermostat function can be categorized according to Kempton’s (1986) valve and feedback shared theories, and others from the literature. Distinct, inaccurate mental models of the heating system, as well as thermostat devices in isolation, were described. It was possible to categorise thermostat models by Kempton’s (1986) feedback shared theory, but other theories proved ambiguous. Alternate control devices could be categorized by Timer (Norman, 2002) and Switch (Peffer et al., 2011) theories. The need to consider the mental models of the heating system in terms of an integrated set of control devices, and to consider user’s goals and expectations of the system benefit, was highlighted. The value of discovering shared theories, and understanding user mental models, of home heating, are discussed with reference to their present day relevance for reducing energy consumption

The why's the limit: curtailing self-enhancement with explanatory introspection

Self-enhancement is linked to psychological gains (e.g., subjective well-being, persistence in adversity) but also to intrapersonal and interpersonal costs (e.g., excessive risk taking, antisocial behavior). Thus, constraints on self-enhancement may sometimes afford intrapersonal and interpersonal advantages. We tested whether explanatory introspection (i.e., generating reasons for why one might or might not possess personality traits) constitutes one such constraint. Experiment 1 demonstrated that explanatory introspection curtails self-enhancement. Experiment 2 clarified that the underlying mechanism must (a) involve explanatory questioning rather than descriptive imagining, (b) invoke the self rather than another person, and (c) feature written expression rather than unaided contemplation. Finally, Experiment 3 obtained evidence that an increase in uncertainty about oneself mediates the effect

Cognitive Biases Incidence in College Students of a Midwestern Institution

Cognitive biases, including the misinformation effect, cognitive dissonance, and confirmation bias, are misleading ways of reasoning that can alter our perception of reality. Using questionnaires, this study investigated the extent to which these biases are present in the student community of a Midwestern University. It was hypothesized that a moderate proportion of individuals would show cognitive biases based on the literature and previous experiments. Furthermore, it was expected that participants would employ multiple strategies to justify their behavior and thought processes. With a qualitative design, 81 undergraduate students participated in the study. The research design was observational and statistical analysis included descriptive measurements. Results indicated that more than 70% of the students would engage in risky or unproductive behaviors despite knowing the consequences. Similarly, a high proportion of students tended to believe in the information presented on social media after an event had happened. Lastly, a smaller segment of students tended to look for information that supported their beliefs. These results indicate that college students at this institution are susceptible to the use of mental heuristics. Considering the potential adverse outcomes of such actions raises concerns about students’ cognitive and physical well-being

Enroute flight planning: The design of cooperative planning systems

Design concepts and principles to guide in the building of cooperative problem solving systems are being developed and evaluated. In particular, the design of cooperative systems for enroute flight planning is being studied. The investigation involves a three stage process, modeling human performance in existing environments, building cognitive artifacts, and studying the performance of people working in collaboration with these artifacts. The most significant design concepts and principles identified thus far are the principle focus