112 research outputs found

    Towards Synthetic and Balanced Digital Government Benchmarking

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    Reliable benchmarking is essential for effective management of the government digitalization efforts. Existing benchmarking instruments generally fail to support this target. One problem is the diversity of instruments, resulting in a split image of digital progress and adding ambiguity to policy decisions. Another problem is disconnect in assessing progress between digital and traditional “analog” governance, lending support to a dangerous idea that countries can compensate for lack of progress in their governance systems by simply digitalizing them. This paper provides a path to addressing both problems by: aggregating relevant indicators of the World Economic Forum’s Network Readiness Index (NRI) to obtain a single synthetic measure of digital government, balancing this measure with progress in analog governance using World Bank’s Worldwide Governance Indicators (WGI), calculating new measures for the latest editions of NRI and WGI, and discussing results. Technically, the paper applies multidimensional linear ordering and factor analysis

    An institutional perspective on information and communication technologies in governance

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    This thesis was submitted for the degree of Doctor of Philosophy and awarded by Brunel University.Information and Communication Technologies (ICTs) are becoming increasing relevant in policy making and governance activities. However, the broad effects of digital governance have not been adequately conceptualised; conflicting assumptions vary from rather optimistic accounts of empowered citizens to even completely dismissing the potential of engagement through technical means. This research attempts to reposition the impact of ICTs on policy making and political communities. Drawing from institutional studies, an integrated perspective is synthesised to guide case investigations in three main directions: (1) the way influences from the institutional environment are understood and balanced locally, (2) the co-evolution of institutional and technological configurations and (3) the dynamic response of institutional actors to the challenge of online engagement. The empirical part focuses on two different contexts (local government authorities and a trade union federation) that cover the holistic objective of this study. The findings inform on the extent to which ICTs are actually merging with existing governance structures. Both studies show that policy making is fundamentally different from other activities at the general intersection of Internet and politics. Citizens form online communities to organise ad hoc around single issue movements. However, this does not necessarily translate into sustainable and meaningful participation in formal politics. Hence, adapting institutional structures emerges as a complicated challenge beyond fitting technical means into existing engagement activities. On this basis, the thesis questions the extent to which policy making mechanisms are able to enact engagement from the grassroots, as for example encouraged by the social media collaboration philosophy. Implications for practice show how the alignment between new tools and the existing norms has the potential to identify paths of least resistance, and then exploit them to accomplish positives changes whose beneficial effects should not be taken for granted.Department of Information Systems and Computing, Brunel Universit

    How to benchmark public e-services in the labour sector?

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    Through this paper a study about Information and Communication Technologies applied to the labour sector will be carried out. Specifically, it will be focused on the Catalan Employment Service and a final benchmark with the Spanish Employment Service will be carried out. With this aim, a complete study about eGovernment and the role and relevance of Information and Communication Technologies (ICT) in this field will be the first step. Analysis about services provided by the Catalan Employment Service and its multichannel dimension is the second step. Finally, a framework about how to benchmark public websites in the labour sector focused on the Catalan Employment Service website evaluation will be done. The aim is to build an effective and multi-dimension analysis tool regarding both operational and efficiency terms. The proposed tool is built gradually through the study and evaluation of previously selected studies, taking into consideration all dimensions and concrete parameters needed in order to carry out a complete evaluation that will bring an added value contribution and reach reliable results. The proposed model pretends to be an added value contribution in the sense of having a tool for a complete assessment of the website in both dimensions breadth and depth as a unique unit of assessment, and reaching deeper levels of evaluation such as effectiveness in its aims or eDemocracy assessment. With regard to the results obtained, it can be said that both websites would get a pass when being evaluated by the citizens as the main stakeholder. Even though, there are relevant points to address in order to create most satisfactory websites and assure its sustainability, ensuring the multi-channel dimension of eGovernment. The SOC website has structural problems and should create a better vertical integration in order to assure that users will not feel lost when searching for specific information. By contrast, the ‘SEPE’ website while being better structured, should manage in a more efficient way the huge amount of information available, assuring users will find useful information in a faster way. Both website should improve little aspects of navigation and accessibility promoting eInclusion in order to make users feel more comfortable when surfing websites and. Furthermore, both websites should focus on promoting eDemocracy. Although both have good images from the citizen’s viewpoint, reflected in factors such as Reliability and Trust & transparency being highly rated, both websites must enable eParticipation including tools that enable two-way communication between government and citizens

    Measuring the Public Value of e-Government: Trust in Measurement Processes or Processes of Building Trust?

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    In the recent past several authors have addressed the issue of the 'e\u2010Government paradox' which is exemplified by the contrast between the level of investments made on deploying ICT\u2010enabled services and the little impact produced and/or demonstrated so far. To this regard, in most maturing countries, main barriers hindering the adoption of e\u2010 Government services are those related to the lack of both a structured policy measurement process and an effective stakeholders' engagement. In particular, critical success factor for e\u2010Government adoption seems to be a transparent and trustworthy policy decision\u2010making process and its key prerequisite is the definition and implementation of a well organized and fully participatory measurement framework, enhancing stakeholder trust in policy decision. Starting from these findings, the paper explores the existing relationship between measurement and trust on e\u2010Government decision\u2010 making processes, discussing which could be the possible trade\u2010off between high quality measurement of public e\u2010services and the high level of trust in policy decisions for their adoption and long term sustainability. The methodological approach underpinning the analysis is based upon a critical review of main e\u2010Government measurement frameworks, selected according to their effective capability to support policy decision\u2010making in implementing e\u2010Government strategies as well as their expected value to reinforce 'trust' with citizens and stakeholders.. As a result of the analysis a new measurement model capable of measuring the public value of e\u2010Government services is proposed. The model has been tested in a real context of usage for the measurement of the Telematics and Informatics Policies Implementation Plan (PiTER) of the Emilia\u2010Romagna Region in Italy in the period 2011\u20102013. The paper therefore discusses the main findings emerged from the concrete application of the proposed model in light of the feedback received from the public administration and the stakeholders participating to the measurement process. It then outlines its conditions of applicability in other policy contexts as well as new possible research directions

    Feasibility Analysis of Various Electronic Voting Systems for Complex Elections

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    Chain Action - How Do Countries Add Value Through Digital Government?

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    This study examines how countries develop and benefit from Digital Government (DG). The literature proposes various conceptualizations of the value-adding logic of DG, but the benchmarking practice is not responding to such proposals. For instance, the United Nations’ E-Government Survey combines the readiness and uptake indicators and fails to cover any impact indicators; thus, its diagnostic value is limited. To overcome this limitation, we introduce a new assessment scheme based on the DG value chain concept and pursue the question: how do the world countries add value in this chain? Reassembling the UN’s e-Government Survey indicators and the World Bank’s Worldwide Governance Indicators, we examine how the 191 UN Member States converted their readiness into uptake and uptake into impact over the 2014-2018 period. The results rank the countries concerning their performance along the DG value chain, identify hotspots, and calculate the valu

    The diffusion of e-participation in public administrations:A systematic literature review

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    Research on e-participation has grown significantly in the last years. This review focuses on public administrations, which are central actors in the solicitation and organization of e-participation and in the process of diffusion of more democratic decision-making in government contexts. However, research indicates that public administrations often struggle with technological and organizational changes, which suggests that e-participation initiatives may fail due to barriers within public administrations. Although researchers have paid considerable attention to the diffusion of e-participation in public administrations, research so far is multi-disciplinary and fragmented. The aim of this literature review is to structure and systematize the literature regarding phases of e-participation diffusion (adoption, implementation and institutionalization) and levels of analysis (micro, meso, and macro) to map the extant field of e-participation diffusion research and to provide a starting point for future research. The analysis shows that research has concentrated on the phases of adoption and implementation, and on the external context of public administrations (macro) and the organizational (meso) level. Overall, the review identifies major research gaps and offers avenues for future research

    Simulation Models in eGovernment Using System Dynamics

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    Doktorgradsavhandling ved Universitetet i Agder, Institutt for infomasjons- og kommunikasjonsteknologi, 2017System Dynamics (SD) is a method to build simulation models using computers, to study the behaviour of systems, and apply what-if scenarios aiming at achieving optimal policy design. In this thesis, we are introducing an SD approach in modelling the eGovernment. The thesis is based on two topics or essays: eParticipation and eAccessibility as examples of eGovernment areas that SD models have not been used in before, to show how SD can be used in modelling and supporting decisions in the field of eGovernment, especially in new areas. Although this research is part of the eGovMon project1 where the use of SD method is indicated, via a literature review we shed light on the mathematical modelling methods commonly used in the eGovernment field, and a comparison between the suitable methods and SD is sketched showing the benefits of and our rationale behind choosing SD. eParticipation aims at linking ordinary people with politics and politicians by making the policymaking process understandable and easy to follow via Information and Communication Technologies. To apply this concept, we were interested in finding a topic of public interest that needs to be highlighted and promoted. Employment policies for Persons with Disabilities (PWD)2 including factors that prevent or promote them to move from welfare recipients to join the labour force in Norway, is such a topic. The employment rate for PWD in Norway is unchanged since 2000, and is not as high as the neighbouring countries, despite the repeated governmental promises. Under this topic, we have administered two questionnaires, one of them towards PWD and another towards potential employers. The PWD questionnaire covered PWD attitudes towards employment in Norway, including information about the factors enabling them to work, encouraging them to take available work opportunities, and preventing them from active job application. Corre-spondingly, the second questionnaire covered the attitudes of employers towards recruiting PWD in Norway, including factors encouraging employers to, and preventing them from recruiting PWD, as well as information related to employers’ awareness of facts about PWD employment. The results were incorporated in an SD model which focuses on enabling PWD to move from welfare to work. The model is intended to be used by policymakers, disability organisations, and individual citizens, and support more targeted discussions among them. Additionally, this model was encapsulated in an Interactive Learning Environment (ILE). To explore how the model could change how its users think and take decisions, the ILE was assessed by an expert opinion poll, and tested with users in two different experiments. 67% of the sample of our expert opinion poll thinks that the ILE achieves its intended goals. Furthermore, 71% of the candidates of both experiments have redefined certain knowledge as a result of using the ILE. eAccessibility of a website refers to the ability of all people to use this website irrespective of their disabilities or the client devices they use to access the Internet. It is an important aspect of websites in general and of public websites in particular. Access to public websites is crucial to assure equal opportunities for all citizens to participate in the society. The government exerts efforts to enhance accessibility, yet there is still room for improvement. Many ways could be proposed to enhance accessibility. However, the impact of selected actions is hard to predict due to diversification and contra-diction, in addition to the continuous change of the system over time. Under this topic, we have analysed questionnaires collected via a couple of surveys on eGovernment measurement methods, in addition to administering another questionnaire and a sample of webpages to classify the Norwegian municipal website accessi-bility failures according to their original causes. Moreover, we have conducted a set of personal interviews with representatives from municipalities. The findings including factors affecting the accessibility of the municipal websites were compiled into an SD model, which is intended to support policymakers’ and website managers’ decisions, and to enhance their mental models. This SD model was also encapsulated in an ILE, which was used in an experiment with users. Results show that 80% of the experiment candidates have redefined certain knowledge as a result of using this ILE
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