On Business Services Representation – The 3 x 3 x 3 Approach

The increasing popularity and influence of service-oriented computing give rise to the need of representational and methodological supports for the development and management of business services. From an IT perspective, there is a proliferation of methods and languages for representing Web services. Unfortunately, there has not been much work in modeling high-level services from a business perspective. Modeling business services should arguably capture their inherent features, along with many other representational artifacts. We propose a novel approach for business services representation featuring a three-dimensional representational space of which dimensions stand for the service consumer, service provider and service context. We also discuss how the proposed representation approach provides methodological supports to the area of service orientation. Finally, we present in-progress work on the application of our approach

Structural Separation and Access in Telecommunications Markets

This paper presents a basic framework to assess whether structural (vertical) separation is desirable. It is discussed within the setting of fixed telecommunications markets. From an economist’s perspective, the key question that underlies the case for structural separation is: is there a persistent bottleneck? The obvious candidate is the ‘local loop’, or local access network. If yes then it makes sense to compare the costs and benefits of structural separation. The framework provides a set of options that the regulator can use strategically, by using the threat of a break-up to influence an incumbent’s competitive stance in the wholesale market.

Measuring Organizational Performance in Strategic Human Resource Management: Looking Beyond the Lamppost

A major challenge for Strategic Human Resource Management research in the next decade will be to establish a clear, coherent and consistent construct for organizational performance. This paper describes the variety of measures used in current empirical research linking human resource management and organizational performance. Implications for future research are discussed amidst the challenges of construct definition, divergent stakeholder criteria and the temporal dynamics of performance. A model for performance information markets to address these challenges is introduced. The model uses a multi-dimensional weighted performance measurement system and a free information flow exchange mechanism for determining performance achievement criteria

A place-based approach to payments for ecosystem services

Payment for Ecosystem Services (PES) schemes are proliferating but are challenged by insufficient attention to spatial and temporal inter-dependencies, interactions between different ecosystems and their services, and the need for multi-level governance. To address these challenges, this paper develops a place-based approach to the development and implementation of PES schemes that incorporates multi-level governance, bundling or layering of services across multiple scales, and shared values for ecosystem services. The approach is evaluated and illustrated using case study research to develop an explicitly place-based PES scheme, the Peatland Code, owned and managed by the International Union for the Conservation of Nature’s UK Peatland Programme and designed to pay for restoration of peatland habitats. Buyers preferred bundled schemes with premium pricing of a primary service, contrasting with sellers’ preferences for quantifying and marketing services separately in a layered scheme. There was limited awareness among key business sectors of dependencies on ecosystem services, or the risks and opportunities arising from their management. Companies with financial links to peatlands or a strong environmental sustainability focus were interested in the scheme, particularly in relation to climate regulation, water quality, biodiversity and flood risk mitigation benefits. Visitors were most interested in donating to projects that benefited wildlife and were willing to donate around £2 on-site during a visit. Sellers agreed a deliberated fair price per tonne of CO2 equivalent from £11.18 to £15.65 across four sites in Scotland, with this range primarily driven by spatial variation in habitat degradation. In the Peak District, perceived declines in sheep and grouse productivity arising from ditch blocking led to substantially higher prices, but in other regions ditch blocking was viewed more positively. The Peatland Code was developed in close collaboration with stakeholders at catchment, landscape and national scales, enabling multi-level governance of the management and delivery of ecosystem services across these scales. Place-based PES schemes can mitigate negative trade-offs between ecosystem services, more effectively include cultural ecosystem services and engage with and empower diverse stakeholders in scheme design and governance

Towards a business analytics capability for the circular economy

Digital technologies are growing in importance for accelerating firms’ circular economy transition. However, so far, the focus has primarily been on the technical aspects of implementing these technologies with limited research on the organizational resources and capabilities required for successfully leveraging digital technologies for circular economy. To address this gap, this paper explores the business analytics resources firms should develop and how these should be orchestrated towards a firm-wide capability. The paper proposes a conceptual model highlighting eight business analytics resources that, in combination, build a business analytics capability for the circular economy and how this relates to firms’ circular economy implementation, resource orchestration capability, and competitive performance. The model is based on the results of a thematic analysis of 15 semi-structured expert interviews with key positions in industry. Our approach is informed by and further develops, the theory of the resource-based view and the resource orchestration view. Based on the results, we develop a deeper understanding of the importance of taking a holistic approach to business analytics when leveraging data and analytics towards a more efficient and effective digital-enabled circular economy, the smart circular economy.publishedVersio