Computer Telephony Integration

Peer Reviewe

Computer Telephony Integration

Peer Reviewe

Multimedia CTI Services for Telecommunication Systems

Colloque avec actes et comité de lecture.Computer telephony combines telephone and computer technologies to allow information exchange. In telecommunication systems, CTI (Computer Telephony Integration) applications support multimedia contraints such as, the synchronization of audio and video flows in videoconference systems. This papers presents the CTI and our experience in developing CTI services for vocal server

Management of information through an interactive voice response system the prospect of religious domain

This paper explores the potential of using an interactive voice response system to maange information in institutions of religious domain. We first explain the terminologies involved such as an interactive voice response system, computer telephony integration, information management, and religious domain. Then we look at how information is managed through an interactive voice response system. IVR application supports two kinds of communications, i.e. real time communication and message type communication. Users could make either a real time communication or a message type communication as needed. Real time communication includes accessing databases in order to get instant and updated information within the real time during the call is made through the system. Message type communication includes voice mail application using telephone recording. The suitability of using interactive voice response for institution of religious domain is studied, and we also describe a few options for the implementation of the system

Application Research of Computer Telephony Integration

论述了计算机语音集成技术发展方向和应用水平。通过把通信、语音、数据库技术结合起来,充分展示了现代通信技术的应用。研究通过信令将计算机网与电信网无缝连接。This article studies the computer telephony integration technique. It shows the application of modern telecommunications technology by integrating telecommunication, voice, and database technologies. And it puts forward the method of connecting computer and switch

Development and Deployment of VoiceXML-Based Banking Applications

In recent times, the financial sector has become one of the most vibrant sectors of the Nigerian economy with about twenty five banks after the bank consolidation / merger exercise. This sector presents huge business investments in the area of Information and Communication Technology (ICT). It is also plausible to say that the sector today is the largest body of ICT services and products users. It is no gainsaying the fact that so many Nigerians now carry mobile phones across the different parts of the country. However, applications that provide voice access to real-time banking transactions from anywhere, anytime via telephone are still at their very low stage of adoption across the Nigerian banking and financial sector. A versatile speech-enabled mobile banking application has been developed using VXML, PHP, Apache and MySQL. The developed application provides real-time access to banking services, thus improving corporate bottom-line and Quality of Service (QoS) for customer satisfaction

A Framework for the Design of a Mobile-Based Alert System for Outpatient Adherence in Nigeria

Nigeria ranks among the countries with the highest child and maternal mortality rate. Chronic diseases are the most common contributors to the diseases burden in Nigeria most especially Malaria, Tuberculosis (TB) and HIV/AIDS. Adherence to long-term therapy in out-patient condition is required to reduce and curb the prevalence of these diseases. Poor adherence to long-term therapies severely compromises the effectiveness of treatment; making this a critical issue in population health both from the perspective of quality of life and of health economics. This work introduces a m-technology based system that will provide an easy way of complying with drug regimen. It will make use of the Short Messaging Service (SMS) of mobile phones to provide reminders at dosing times. It will design architecture for mobile health interventions and develop a prototype SMS-based system to improve out-patient adherence. This system will be deployed over a period of time at selected hospitals and chronic disease management centers in selected states in Nigeria, and the adherence rates measured via health outcomes and evaluated. This would provide a significant positive return on investment through primary prevention (of risk factors) and secondary prevention of adverse health outcomes. It will also inform predictions of future population health outcomes predicted by treatment efficacy data. Keywords: out-patient, m-technology, adherence, chronic diseases, Nigeria, SM