Understanding user experience of mobile video: Framework, measurement, and optimization

Since users have become the focus of product/service design in last decade, the term User eXperience (UX) has been frequently used in the field of Human-Computer-Interaction (HCI). Research on UX facilitates a better understanding of the various aspects of the user’s interaction with the product or service. Mobile video, as a new and promising service and research field, has attracted great attention. Due to the significance of UX in the success of mobile video (Jordan, 2002), many researchers have centered on this area, examining users’ expectations, motivations, requirements, and usage context. As a result, many influencing factors have been explored (Buchinger, Kriglstein, Brandt & Hlavacs, 2011; Buchinger, Kriglstein & Hlavacs, 2009). However, a general framework for specific mobile video service is lacking for structuring such a great number of factors. To measure user experience of multimedia services such as mobile video, quality of experience (QoE) has recently become a prominent concept. In contrast to the traditionally used concept quality of service (QoS), QoE not only involves objectively measuring the delivered service but also takes into account user’s needs and desires when using the service, emphasizing the user’s overall acceptability on the service. Many QoE metrics are able to estimate the user perceived quality or acceptability of mobile video, but may be not enough accurate for the overall UX prediction due to the complexity of UX. Only a few frameworks of QoE have addressed more aspects of UX for mobile multimedia applications but need be transformed into practical measures. The challenge of optimizing UX remains adaptations to the resource constrains (e.g., network conditions, mobile device capabilities, and heterogeneous usage contexts) as well as meeting complicated user requirements (e.g., usage purposes and personal preferences). In this chapter, we investigate the existing important UX frameworks, compare their similarities and discuss some important features that fit in the mobile video service. Based on the previous research, we propose a simple UX framework for mobile video application by mapping a variety of influencing factors of UX upon a typical mobile video delivery system. Each component and its factors are explored with comprehensive literature reviews. The proposed framework may benefit in user-centred design of mobile video through taking a complete consideration of UX influences and in improvement of mobile videoservice quality by adjusting the values of certain factors to produce a positive user experience. It may also facilitate relative research in the way of locating important issues to study, clarifying research scopes, and setting up proper study procedures. We then review a great deal of research on UX measurement, including QoE metrics and QoE frameworks of mobile multimedia. Finally, we discuss how to achieve an optimal quality of user experience by focusing on the issues of various aspects of UX of mobile video. In the conclusion, we suggest some open issues for future study

Evaluation of Automatic Video Captioning Using Direct Assessment

We present Direct Assessment, a method for manually assessing the quality of automatically-generated captions for video. Evaluating the accuracy of video captions is particularly difficult because for any given video clip there is no definitive ground truth or correct answer against which to measure. Automatic metrics for comparing automatic video captions against a manual caption such as BLEU and METEOR, drawn from techniques used in evaluating machine translation, were used in the TRECVid video captioning task in 2016 but these are shown to have weaknesses. The work presented here brings human assessment into the evaluation by crowdsourcing how well a caption describes a video. We automatically degrade the quality of some sample captions which are assessed manually and from this we are able to rate the quality of the human assessors, a factor we take into account in the evaluation. Using data from the TRECVid video-to-text task in 2016, we show how our direct assessment method is replicable and robust and should scale to where there many caption-generation techniques to be evaluated.Comment: 26 pages, 8 figure

A Matlab-Based Tool for Video Quality Evaluation without Reference

This paper deals with the design of a Matlab based tool for measuring video quality with no use of a reference sequence. The main goals are described and the tool and its features are shown. The paper begins with a description of the existing pixel-based no-reference quality metrics. Then, a novel algorithm for simple PSNR estimation of H.264/AVC coded videos is presented as an alternative. The algorithm was designed and tested using publicly available video database of H.264/AVC coded videos. Cross-validation was used to confirm the consistency of results