Appraisal of Cashless Policy on the Nigerian Financial System

The Central Bank of Nigeria (CBN) has been active in the inauguration of policies and schemes to foster the implementation of the cashless policy in Nigeria. However the current transition to cashless economy raises a lot of concerns with no substantial evidence yet to justify its implementation. This study was carried out in order to appraise the implementation of the cashless policy since its introduction into the Nigerian financial system in 2012 and also to examine the persistent challenges facing its implementation. In view of the above stated objective, primary data were collected with the aid of the questionnaire, which was randomly administered to 120 respondents ranging from First Bank, Zenith Bank and United Bank for Africa. The banks were selected based on their total assets and the information collected covered the activities of the CBN and that of these banks towards implementation of the cashless policy from 2012 till date.The data collected were presented and analyzed with the aid of the Statistical Package for Social Sciences (SPSS) using descriptive statistics and one-sample t-test. The results led to the conclusion that despite the need to operate cashless transactions dominating the modern Nigerian economy, the cashless policy will have the desired impact only if a lot is done to ensure the implementation of an effective cashless system

Proceedings of the 7th International Conference on Systematic Innovation - ICSI 2016

It is our pleasure to welcome you at the 7th International Conference on Systematic Innovation. It is our objective to provide a forum for the discussion and dissemination of recent advances in the field of TRIZ Methodology, Knowledge-Based and Systematic Innovation. The goal is to enable practitioners, researchers and scientists to exchange ideas on the these topics and to provide an international forum for exchanging new ideas and recent achievements by the TRIZ community and enabling further advances and collaboration with the industrial community. We wish to express our sincere gratitude to the members of the organizing, scientific and technical committees. The reviewers of the papers had a very important job, contributing significantly to the success of the conference. We also wish to express our thanks to our invited speakers. Very special thanks to our students, sponsors and to all who helped us with logistics, conference website, and publications. Welcome to Portugal and Lisbon. We hope you all have a very happy and rewarding meeting.publishersversionpublishe

Literature based Cyber Security Topics: Handbook

Cyber security is the practice of protecting systems, networks, and programs from digital attacks. These cyber attacks are usually aimed at accessing, changing, or destroying sensitive information; extorting money from users; or interrupting normal business processes. Cloud computing has emerged from the legacy data centres. Consequently, threats applicable in legacy system are equally applicable to cloud computing along with emerging new threats that plague only the cloud systems. Traditionally the data centres were hosted on-premises. Hence, control over the data was comparatively easier than handling a cloud system which is borderless and ubiquitous. Threats due to multi-tenancy, access from anywhere, control of cloud, etc. are some examples of why cloud security becomes important. Considering the significance of cloud security, this work is an attempt to understand the existing cloud service and deployment models, and the major threat factors to cloud security that may be critical in cloud environment. It also highlights various methods employed by the attackers to cause the damage. Cyber-attacks are highlighted as well. This work will be profoundly helpful to the industry and researchers in understanding the various cloud specific cyber-attack and enable them to evolve the strategy to counter them more effectively

ERP implementation methodologies and frameworks: a literature review

Enterprise Resource Planning (ERP) implementation is a complex and vibrant process, one that involves a combination of technological and organizational interactions. Often an ERP implementation project is the single largest IT project that an organization has ever launched and requires a mutual fit of system and organization. Also the concept of an ERP implementation supporting business processes across many different departments is not a generic, rigid and uniform concept and depends on variety of factors. As a result, the issues addressing the ERP implementation process have been one of the major concerns in industry. Therefore ERP implementation receives attention from practitioners and scholars and both, business as well as academic literature is abundant and not always very conclusive or coherent. However, research on ERP systems so far has been mainly focused on diffusion, use and impact issues. Less attention has been given to the methods used during the configuration and the implementation of ERP systems, even though they are commonly used in practice, they still remain largely unexplored and undocumented in Information Systems research. So, the academic relevance of this research is the contribution to the existing body of scientific knowledge. An annotated brief literature review is done in order to evaluate the current state of the existing academic literature. The purpose is to present a systematic overview of relevant ERP implementation methodologies and frameworks as a desire for achieving a better taxonomy of ERP implementation methodologies. This paper is useful to researchers who are interested in ERP implementation methodologies and frameworks. Results will serve as an input for a classification of the existing ERP implementation methodologies and frameworks. Also, this paper aims also at the professional ERP community involved in the process of ERP implementation by promoting a better understanding of ERP implementation methodologies and frameworks, its variety and history

E-teenuse kvaliteedi ja toidu kvaliteedi roll klientide rahulolus veebipõhise toidu kohaletoimetamise teenusega

Master’s thesis Curriculum in Agri-Food Business ManagementThe current age requires that almost all human endeavors be fast-paced. This has brought about the need for food to be ordered online as customers may not have the luxury of time to cook food by themselves or the least go to restaurants to eat therein. However, it is also expected that such service be rendered in consideration of certain qualities that will adequately satisfied customers. Although there are many related studies to the current one i.e. Prabowo & Nugroho (2018) in the context of Indenesia, Dang et al (2018) focuses on Haoni, Vietnam while author as Siddiqi (2011) focuses on banking sector in Bangladesh. The current study seeks to examine the role of e-service quality and food quality in influencing customers’ satisfaction towards online food delivery service in Estonia. The goal is to see how both e-service quality and food quality can help to influence customers’ satisfaction towards adopting OFD service. Two main types of data, primary and secondary data were used; the secondary setting a theoretical basis for the empirical work. The primary data is quantitative nature, suggesting that research adopted a survey using questionnaire to elicit data from respondents. 154 persons responded by answering the questions accordingly. The questionnaire contained 14 questions 10 close-ended and 4 open-ended questions. Quantitative data was analysed using descriptive analysis attended with tabular representation of data as well as with charts followed by a correlation analysis, while the open ended was done through discussion. To this end, the finding of study reveals that both e-service quality and food quality are factors that satisfy customers’ towards online food delivery service, as respondents’ opinions show a direct relationship between the level of quality in the two variables and customers’ behavioural pattern. This result agrees with those of Persad & Padayachee (2015) and Lee & Joshi (2007) among others, who have earlier researched in this area of study but from different contexts. Therefore, stakeholders, in restaurants and the major players in the e-service end must ensure that these qualities are present in their services in order to satisfy customers towards adopting OFD service.Praegune ajastu nõuab inimestelt tõtlikkust pea kõigis ettevõtmistes. See on tekitanud vajaduse tellida toitu veebist, kuna klientidel ei pruugi olla piisavalt aega, et ise toitu valmistada või vähemalt söögikohta minna. Siiski oodatakse ka, et sellise teenuse osutamisel arvestataks kindlate omadustega, et kliente piisavalt rahuldada. On olemas mitmeid käesolevale uurimistööle sarnaseid uurimusi. Näiteks Prabowo & Nugroho (2018) Indoneesia kontekstis, Dang et al (2018) keskenduvad Hanoile Vietnamis, samas kui Siddiqi (2011) keskendub pangandussektorile Bangladeshis. Siinse uurimistöö eesmärk on uurida e-teeninduse ning toidu kvaliteedi mõju klientide rahulolule veebipõhise toidu kullerteenuse süsteemiga Eestis. Peamiseks eesmärgiks on näha, kuidas nii e-teeninduse, kui ka toidu kvaliteet aitavad mõjutada klientide rahulolu veebipõhise toidu kullerteenusega. Autor kasutas uurimistöö käigus peamiselt kahte liiki andmeid: esmaseid andmeid ning sekundaar. Esmased andmed on kvantitatiivse loomuga, mis viitab sellele, et uurimistöö kasutas küsimustiku põhist uuringut, et vastajatelt uurimisandmeid saada. Uuringu käigus vastas küsimustikule 154 inimest. Küsimustik koosnes 14 küsimusest, millest 10 olid valikvastustega ning neli avatud küsimused. Kvantitatiivseid andmeid analüüsis autor kirjeldava analüüsi meetodil tabulaarse esitlusega ning diagrammidega korrelatsioonanalüüsis. Avatud küsimuste vastuseid analüüsis autor arutlevalt. Uuringu tulemustest selgub, et nii e-teeninduse, kui ka toidu kvaliteet on olulised tegurid klientide rahulolus toidu kullerteenusega, kuna vastajate arvamused näitavad selget suhet toidu ja e-teeninduse kvaliteedi ning klientide käitumismustrite vahel. See tulemus on kooskõlas Persad & Padayachee (2015), Lee & Joshi (2007) ning teiste uurimuste tulemustega, mis uurimisvaldkonnas teistes kontekstides läbi on viidud. Seetõttu peaksid restoranide omanikud ning peamised e-teenuse pakkujad tagama kvaliteedi oma teenustes, et rahuldada kliente veebipõhise toidu kullerteenuse kasutamisel

The Impact of Perceived Procedural Justice on Dimensions of Customer Citizenship Behaviours: The Mediating Effect of Customer Perceived Support

The present study examines the influence of perceived procedural justice (PPJ) on four fundamental dimensions of customer citizenship behaviours (helping other customers, advocacy, customer tolerance, and feedback) and the mediating role of customer perceived support (CPS). Our research setting is the smartphone after-sales service sector in China. Structural equation modeling (SEM) using AMOS is employed to empirically test our hypotheses on the basis of survey data from 368 smartphonecustomers. We find that PPJ significantly contributes to the customer citizenship behaviours of helping other customers, advocacy, and feedback. Surprisingly, we do not find a significant relationship between PPJ and customer tolerance. Our evidence indicates that CPS partially mediates the relationships between PPJ and helping other customers, advocacy, and feedback, but fully mediates the effect of PPJ on customer tolerance. This research contributes to managers’ understanding of how voluntary behaviours can be effectively managed by enhancing PPJ and CPS. Further, it enriches our theoretical understanding of key antecedents of customer citizenship behaviours

Salford postgraduate annual research conference (SPARC) 2012 proceedings

These proceedings bring together a selection of papers from the 2012 Salford Postgraduate Annual Research Conference (SPARC). They reflect the breadth and diversity of research interests showcased at the conference, at which over 130 researchers from Salford, the North West and other UK universities presented their work. 21 papers are collated here from the humanities, arts, social sciences, health, engineering, environment and life sciences, built environment and business

The Impact Of Platform On Global Video Game Sales

This paper examines video game sales by platform in the global market from a period spanning 2006 through 2011.  As the home video game industry has rapidly matured and become established as a forefront facet of interactive entertainment in the home, we seek to determine what aspects of the video game market have the greatest impact on sales.  This question is particularly poignant, as the maturation of the video game industry has witnessed efforts at both vertical integration and horizontal expansion on the part of the top game publishers and developers in hopes of solidly grounding the industry.  This study employs a Kruskal-Wallis test to compare eight different gaming platforms.  The results indicate Nintendo’s Wii was the top selling global platform; Nintendo DS was the second tier; Xbox 360, Sony PlayStation 3, and the personal computer (PC) are in the third tier; the fourth tier consists of Sony PlayStation 2 and Sony PSP; and the retired sixth generation Nintendo GameCube is the lowest sales tier

Results of the German Software Industry Survey 2013

This is the second year that we execute the Software Industry Survey in Germany and publish a report with the main results. As formulated in 2012, our goal is to investigate the current state of the German software industry on a yearly basis. Conclusions are made based on grounded data and empirical findings. We hope that this type of research will contribute to the work of both, practitioners and researchers