121 research outputs found

    Mining Social Media for Newsgathering: A Review

    Get PDF
    Social media is becoming an increasingly important data source for learning about breaking news and for following the latest developments of ongoing news. This is in part possible thanks to the existence of mobile devices, which allows anyone with access to the Internet to post updates from anywhere, leading in turn to a growing presence of citizen journalism. Consequently, social media has become a go-to resource for journalists during the process of newsgathering. Use of social media for newsgathering is however challenging, and suitable tools are needed in order to facilitate access to useful information for reporting. In this paper, we provide an overview of research in data mining and natural language processing for mining social media for newsgathering. We discuss five different areas that researchers have worked on to mitigate the challenges inherent to social media newsgathering: news discovery, curation of news, validation and verification of content, newsgathering dashboards, and other tasks. We outline the progress made so far in the field, summarise the current challenges as well as discuss future directions in the use of computational journalism to assist with social media newsgathering. This review is relevant to computer scientists researching news in social media as well as for interdisciplinary researchers interested in the intersection of computer science and journalism.Comment: Accepted for publication in Online Social Networks and Medi

    Macro-micro approach for mining public sociopolitical opinion from social media

    Get PDF
    During the past decade, we have witnessed the emergence of social media, which has prominence as a means for the general public to exchange opinions towards a broad range of topics. Furthermore, its social and temporal dimensions make it a rich resource for policy makers and organisations to understand public opinion. In this thesis, we present our research in understanding public opinion on Twitter along three dimensions: sentiment, topics and summary. In the first line of our work, we study how to classify public sentiment on Twitter. We focus on the task of multi-target-specific sentiment recognition on Twitter, and propose an approach which utilises the syntactic information from parse-tree in conjunction with the left-right context of the target. We show the state-of-the-art performance on two datasets including a multi-target Twitter corpus on UK elections which we make public available for the research community. Additionally we also conduct two preliminary studies including cross-domain emotion classification on discourse around arts and cultural experiences, and social spam detection to improve the signal-to-noise ratio of our sentiment corpus. Our second line of work focuses on automatic topical clustering of tweets. Our aim is to group tweets into a number of clusters, with each cluster representing a meaningful topic, story, event or a reason behind a particular choice of sentiment. We explore various ways of tackling this challenge and propose a two-stage hierarchical topic modelling system that is efficient and effective in achieving our goal. Lastly, for our third line of work, we study the task of summarising tweets on common topics, with the goal to provide informative summaries for real-world events/stories or explanation underlying the sentiment expressed towards an issue/entity. As most existing tweet summarisation approaches rely on extractive methods, we propose to apply state-of-the-art neural abstractive summarisation model for tweets. We also tackle the challenge of cross-medium supervised summarisation with no target-medium training resources. To the best of our knowledge, there is no existing work on studying neural abstractive summarisation on tweets. In addition, we present a system for providing interactive visualisation of topic-entity sentiments and the corresponding summaries in chronological order. Throughout our work presented in this thesis, we conduct experiments to evaluate and verify the effectiveness of our proposed models, comparing to relevant baseline methods. Most of our evaluations are quantitative, however, we do perform qualitative analyses where it is appropriate. This thesis provides insights and findings that can be used for better understanding public opinion in social media

    Real-time Content Identification for Events and Sub-Events from Microblogs.

    Get PDF
    PhDIn an age when people are predisposed to report real-world events through their social media accounts, many researchers value the advantages of mining such unstructured and informal data from social media. Compared with the traditional news media, online social media services, such as Twitter, can provide more comprehensive and timely information about real-world events. Existing Twitter event monitoring systems analyse partial event data and are unable to report the underlying stories or sub-events in realtime. To ll this gap, this research focuses on the automatic identi cation of content for events and sub-events through the analysis of Twitter streams in real-time. To full the need of real-time content identification for events and sub-events, this research First proposes a novel adaptive crawling model that retrieves extra event content from the Twitter Streaming API. The proposed model analyses the characteristics of hashtags and tweets collected from live Twitter streams to automate the expansion of subsequent queries. By investigating the characteristics of Twitter hashtags, this research then proposes three Keyword Adaptation Algorithms (KwAAs) which are based on the term frequency (TF-KwAA), the tra c pattern (TP-KwAA), and the text content of associated tweets (CS-KwAA) of the emerging hashtags. Based on the comparison between traditional keyword crawling and adaptive crawling with di erent KwAAs, this thesis demonstrates that the KwAAs retrieve extra event content about sub-events in real-time for both planned and unplanned events. To examine the usefulness of extra event content for the event monitoring system, a Twitter event monitoring solution is proposed. This \Detection of Sub-events by Twit- ter Real-time Monitoring (DSTReaM)" framework concurrently runs multiple instances of a statistical-based event detection algorithm over different stream components. By evaluating the detection performance using detection accuracy and event entropy, this research demonstrates that better event detection can be achieved with a broader coverage of event content.School of Electronic Engineering Computer Science (EECS), Queen Mary University of London (QMUL) China Scholarship Council (CSC)

    Sentiment analysis and real-time microblog search

    Get PDF
    This thesis sets out to examine the role played by sentiment in real-time microblog search. The recent prominence of the real-time web is proving both challenging and disruptive for a number of areas of research, notably information retrieval and web data mining. User-generated content on the real-time web is perhaps best epitomised by content on microblogging platforms, such as Twitter. Given the substantial quantity of microblog posts that may be relevant to a user query at a given point in time, automated methods are required to enable users to sift through this information. As an area of research reaching maturity, sentiment analysis offers a promising direction for modelling the text content in microblog streams. In this thesis we review the real-time web as a new area of focus for sentiment analysis, with a specific focus on microblogging. We propose a system and method for evaluating the effect of sentiment on perceived search quality in real-time microblog search scenarios. Initially we provide an evaluation of sentiment analysis using supervised learning for classi- fying the short, informal content in microblog posts. We then evaluate our sentiment-based filtering system for microblog search in a user study with simulated real-time scenarios. Lastly, we conduct real-time user studies for the live broadcast of the popular television programme, the X Factor, and for the Leaders Debate during the Irish General Election. We find that we are able to satisfactorily classify positive, negative and neutral sentiment in microblog posts. We also find a significant role played by sentiment in many microblog search scenarios, observing some detrimental effects in filtering out certain sentiment types. We make a series of observations regarding associations between document-level sentiment and user feedback, including associations with user profile attributes, and usersā€™ prior topic sentiment

    Multidimensional opinion mining from social data

    Get PDF
    Social media popularity and importance is on the increase due to people using it for various types of social interaction across multiple channels. This thesis focuses on the evolving research area of Social Opinion Mining, tasked with the identification of multiple opinion dimensions, such as subjectivity, sentiment polarity, emotion, affect, sarcasm, and irony, from user-generated content represented across multiple social media platforms and in various media formats, like textual, visual, and audio. Mining peopleā€™s social opinions from social sources, such as social media platforms and newswires commenting sections, is a valuable business asset that can be utilised in many ways and in multiple domains, such as Politics, Finance, and Government. The main objective of this research is to investigate how a multidimensional approach to Social Opinion Mining affects fine-grained opinion search and summarisation at an aspect-based level and whether such a multidimensional approach outperforms single dimension approaches in the context of an extrinsic human evaluation conducted in a real-world context: the Malta Government Budget, where five social opinion dimensions are taken into consideration, namely subjectivity, sentiment polarity, emotion, irony, and sarcasm. This human evaluation determines whether the multidimensional opinion summarisation results provide added-value to potential end-users, such as policy-makers and decision-takers, thereby providing a nuanced voice to the general public on their social opinions on topics of a national importance. Results obtained indicate that a more fine-grained aspect-based opinion summary based on the combined dimensions of subjectivity, sentiment polarity, emotion, and sarcasm or irony is more informative and more useful than one based on sentiment polarity only. This research contributes towards the advancement of intelligent search and information retrieval from social data and impacts entities utilising Social Opinion Mining results towards effective policy formulation, policy-making, decision-making, and decision-taking at a strategic level

    A Ranking Approach to Summarising Twitter Home Timelines

    Get PDF
    The rise of social media services has changed the ways in which users can communicate and consume content online. Whilst online social networks allow for fast and convenient delivery of knowledge, users are prone to information overload when too much information is presented for them to read and process. Automatic text summarisation is a tool to help mitigate information overload. In automatic text summarisation, short summaries are generated algorithmically from extended text, such as news articles or scientific papers. This thesis addresses the challenges in applying text summarisation to the Twitter social network. It also goes beyond text, exploiting additional information that is unique to social networks to create summaries which are personal to an intended reader. Unlike previous work in tweet summarisation, the experiments here address the home timelines of readers, which contain the incoming posts from authors to whom they have explicitly subscribed. A novel contribution is made in this work the form of a large gold standard (19,35019,350 tweets), the majority of which will be shared with the research community. The gold standard is a collection of timelines that have been subjectively annotated by the readers to whom they belong, allowing fair evaluation of summaries which are not limited to tweets of general interest, but which are specific to the reader. Where the home timeline is used by professional users for social media analysis, automatic text summarisation can be applied to give results which beat all baselines. In the general case, where no limitation is placed on the types of readers, personalisation features which exploit the relationship between author and reader and the reader's own previous posts, were shown to outperform both automatic text summarisation and all baselines

    Social media data analytics to improve supply chain management in food industries

    Full text link
    Ā© 2017 Elsevier Ltd This paper proposes a big-data analytics-based approach that considers social media (Twitter) data for the identification of supply chain management issues in food industries. In particular, the proposed approach includes text analysis using a support vector machine (SVM) and hierarchical clustering with multiscale bootstrap resampling. The result of this approach included a cluster of words which could inform supply-chain (SC) decision makers about customer feedback and issues in the flow/quality of food products. A case study in the beef supply chain was analysed using the proposed approach, where three weeks of data from Twitter were used

    Characterising the Social Media Temporal Response to External Events

    Get PDF
    In recent years social media has become a crucial component of online information propagation. It is one of the fastest responding mediums to offline events, significantly faster than traditional news services. Popular social media posts can spread rapidly through the internet, potentially spreading misinformation and affecting human beliefs and behaviour. The nature of how social media responds allows inference about events themselves and provides insight into human behavioural characteristics. However, despite its importance, researchers donā€™t have a strong understanding of the temporal dynamics of this information flow. This thesis aims to improve understanding of the temporal relationship between events, news and associated social media activity. We do this by examining the temporal Twitter response to stimuli for various case studies, primarily based around politics and sporting events. The first part of the thesis focuses on the relationships between Twitter and news media. Using Granger causality, we provide evidence that the social media reaction to events is faster than the traditional news reaction. We also consider how accurately tweet and news volumes can be predicted, given other variables. The second part of the thesis examines information cascades. We show that the decay of retweet rates is well-modelled as a power law with exponential cutoff, providing a better model than the widely used power law. This finding, explained using human prioritisation of tasks, then allows the development of a method to estimate the size of a retweet cascade. The third major part of the thesis concerns tweet clustering methods in response to events. We examine how the likelihood that two tweets are related varies, given the time difference between them, and use this finding to create a clustering method using both textual and temporal information. We also develop a method to estimate the time of the event that caused the corresponding social media reaction.Thesis (Ph.D.) -- University of Adelaide, School of Mathematical Sciences, 201
    • ā€¦
    corecore