An Abstract Formal Basis for Digital Crowds

Crowdsourcing, together with its related approaches, has become very popular in recent years. All crowdsourcing processes involve the participation of a digital crowd, a large number of people that access a single Internet platform or shared service. In this paper we explore the possibility of applying formal methods, typically used for the verification of software and hardware systems, in analysing the behaviour of a digital crowd. More precisely, we provide a formal description language for specifying digital crowds. We represent digital crowds in which the agents do not directly communicate with each other. We further show how this specification can provide the basis for sophisticated formal methods, in particular formal verification.Comment: 32 pages, 4 figure

Storia: Summarizing Social Media Content based on Narrative Theory using Crowdsourcing

People from all over the world use social media to share thoughts and opinions about events, and understanding what people say through these channels has been of increasing interest to researchers, journalists, and marketers alike. However, while automatically generated summaries enable people to consume large amounts of data efficiently, they do not provide the context needed for a viewer to fully understand an event. Narrative structure can provide templates for the order and manner in which this data is presented to create stories that are oriented around narrative elements rather than summaries made up of facts. In this paper, we use narrative theory as a framework for identifying the links between social media content. To do this, we designed crowdsourcing tasks to generate summaries of events based on commonly used narrative templates. In a controlled study, for certain types of events, people were more emotionally engaged with stories created with narrative structure and were also more likely to recommend them to others compared to summaries created without narrative structure

Calendar.help: Designing a Workflow-Based Scheduling Agent with Humans in the Loop

Although information workers may complain about meetings, they are an essential part of their work life. Consequently, busy people spend a significant amount of time scheduling meetings. We present Calendar.help, a system that provides fast, efficient scheduling through structured workflows. Users interact with the system via email, delegating their scheduling needs to the system as if it were a human personal assistant. Common scheduling scenarios are broken down using well-defined workflows and completed as a series of microtasks that are automated when possible and executed by a human otherwise. Unusual scenarios fall back to a trained human assistant who executes them as unstructured macrotasks. We describe the iterative approach we used to develop Calendar.help, and share the lessons learned from scheduling thousands of meetings during a year of real-world deployments. Our findings provide insight into how complex information tasks can be broken down into repeatable components that can be executed efficiently to improve productivity.Comment: 10 page

Capturing Ambiguity in Crowdsourcing Frame Disambiguation

FrameNet is a computational linguistics resource composed of semantic frames, high-level concepts that represent the meanings of words. In this paper, we present an approach to gather frame disambiguation annotations in sentences using a crowdsourcing approach with multiple workers per sentence to capture inter-annotator disagreement. We perform an experiment over a set of 433 sentences annotated with frames from the FrameNet corpus, and show that the aggregated crowd annotations achieve an F1 score greater than 0.67 as compared to expert linguists. We highlight cases where the crowd annotation was correct even though the expert is in disagreement, arguing for the need to have multiple annotators per sentence. Most importantly, we examine cases in which crowd workers could not agree, and demonstrate that these cases exhibit ambiguity, either in the sentence, frame, or the task itself, and argue that collapsing such cases to a single, discrete truth value (i.e. correct or incorrect) is inappropriate, creating arbitrary targets for machine learning.Comment: in publication at the sixth AAAI Conference on Human Computation and Crowdsourcing (HCOMP) 201

'Preditors': Making citizen journalism work

Although there is great interest in citizen journalism services that harness user-generated content, the continuing contribution of professional staff who coordinate such efforts is often overlooked. This paper offers a typology of the work of the professional "preditors" who continue to operate at the heart of "pro-am" journalism initiatives. It shows that their work takes place along four dimensions – content work, networking, community work and tech work. It suggests that this is a structural change in journalistic practice, which has implications for journalists' professional identity and journalism education

Middleware Technologies for Cloud of Things - a survey

The next wave of communication and applications rely on the new services provided by Internet of Things which is becoming an important aspect in human and machines future. The IoT services are a key solution for providing smart environments in homes, buildings and cities. In the era of a massive number of connected things and objects with a high grow rate, several challenges have been raised such as management, aggregation and storage for big produced data. In order to tackle some of these issues, cloud computing emerged to IoT as Cloud of Things (CoT) which provides virtually unlimited cloud services to enhance the large scale IoT platforms. There are several factors to be considered in design and implementation of a CoT platform. One of the most important and challenging problems is the heterogeneity of different objects. This problem can be addressed by deploying suitable "Middleware". Middleware sits between things and applications that make a reliable platform for communication among things with different interfaces, operating systems, and architectures. The main aim of this paper is to study the middleware technologies for CoT. Toward this end, we first present the main features and characteristics of middlewares. Next we study different architecture styles and service domains. Then we presents several middlewares that are suitable for CoT based platforms and lastly a list of current challenges and issues in design of CoT based middlewares is discussed.Comment: http://www.sciencedirect.com/science/article/pii/S2352864817301268, Digital Communications and Networks, Elsevier (2017

Middleware Technologies for Cloud of Things - a survey

The next wave of communication and applications rely on the new services provided by Internet of Things which is becoming an important aspect in human and machines future. The IoT services are a key solution for providing smart environments in homes, buildings and cities. In the era of a massive number of connected things and objects with a high grow rate, several challenges have been raised such as management, aggregation and storage for big produced data. In order to tackle some of these issues, cloud computing emerged to IoT as Cloud of Things (CoT) which provides virtually unlimited cloud services to enhance the large scale IoT platforms. There are several factors to be considered in design and implementation of a CoT platform. One of the most important and challenging problems is the heterogeneity of different objects. This problem can be addressed by deploying suitable "Middleware". Middleware sits between things and applications that make a reliable platform for communication among things with different interfaces, operating systems, and architectures. The main aim of this paper is to study the middleware technologies for CoT. Toward this end, we first present the main features and characteristics of middlewares. Next we study different architecture styles and service domains. Then we presents several middlewares that are suitable for CoT based platforms and lastly a list of current challenges and issues in design of CoT based middlewares is discussed.Comment: http://www.sciencedirect.com/science/article/pii/S2352864817301268, Digital Communications and Networks, Elsevier (2017

Crowdsourcing General Computation

We present a direction of research on principles and methods that can enable general problem solving via human computation systems. A key challenge in human computation is the effective and efficient coordination of problem solving. While simple tasks may be easy to partition across individuals, more complex tasks highlight challenges and opportunities for more sophisticated coordination and optimization, leveraging such core notions as problem decomposition, subproblem routing and solution, and the recomposition of solved subproblems into solutions. We discuss the interplay between algorithmic paradigms and human abilities,and illustrate through examples how members of a crowd can play diverse roles in an organized problem-solving process, serving not only as "data oracles" at the endpoints of computation, but also as modules for decomposing problems, controlling the algorithmic progression, and performing human program synthesis.Engineering and Applied Science