A study of the impact of technological innovations on the social sustainability of facilities management employees in South Africa

This research investigates the impact of technological innovations (TIs) on the social sustainability of facilities management (FM) employees in South Africa. The rationale for the study is that no empirical evidence shows how the adoption of TIs impacts the social sustainability of FM employees. The study adopts the sequential mixed-methodology approach. The quantitative phase makes use of a questionnaire survey which formed the foundation for the qualitative interview phase. The relative importance index (RII) is used to analyse different questions, such as (1) the factors influencing the adoption of TIs in FM organisations (2) the impact of the TIs on FM practice, (3) the localisation of the employee social sustainability factors and (4) the determination of the impact of TIs on the social sustainability of FM employees. An Interpretive Structural Model (ISM) approach is used to determine which social sustainability factor(s) should be prioritised while promoting the social sustainability of the FM employees. The findings of this study show that cloud-based TIs, ICT-based TIs and sensor-based TIs are the most popular in FM organisations in South Africa. Furthermore, the impact of TIs on the core business factors in FM organisations have a mean score of between 3.00 to 3.19 depending on the factor of interest. The RII analysis led to the development of the initial FM employee social sustainability framework which identified “job security”, “remuneration” and “professional status” as the three most important FM employee social sustainability factors. However, the ISM analysis which considered hierarchy, driving power and dependence of the factors identified “organisation policy” as main factor in level five that drives other employee social sustainability factors. Furthermore, “overwork”, “autonomy”, “interpersonal relationship”, “work and home-life balance” and “retirement development plan” were the root factors in level four that must be prioritised by facilities managers to promote employee social sustainability. The study contributes to knowledge by identifying the most popular TIs that are adopted by FM organisations in South Africa, and determining the interrelationship, hierarchical importance and dependences of the various employees’ social sustainability factors in FM organisations. Through the development of the framework for FM employee social sustainability, facilities managers have the knowledge of the factors to prioritise when they need to promote the social sustainability of their employees. The study recommends that FM organisation policies on TI adoption must align with the overall socio-economic wellbeing program to contribute to social sustainability in South Africa

Mitigating the Psychological Impact of COVID-19 on Healthcare Workers: A Digital Learning Package

The coronavirus pandemic (COVID-19) will undoubtedly have psychological impacts for healthcare workers, which could be sustained; frontline workers will be particularly at risk. Actions are needed to mitigate the impacts of COVID-19 on mental health by protecting and promoting the psychological wellbeing of healthcare workers during and after the outbreak. We developed and evaluated a digital learning package using Agile methodology, within the first three weeks of UK outbreak. This e-package includes evidence-based guidance, support and signposting relating to psychological wellbeing for all UK healthcare employees. A three-step rapid development process included public involvement activities (PPI) (STEP 1), content and technical development with iterative peer review (STEP 2), delivery and evaluation (STEP 3). The package outlines the actions that team leaders can take to provide psychologically safe spaces for staff, together with guidance on communication and reducing social stigma, peer and family support, signposting others through Psychological First Aid (PFA), self-care strategies (e.g. rest, work breaks, sleep, shift-work, fatigue, healthy lifestyle behaviours), and managing emotions (e.g. moral injury, coping, guilt, grief, fear, anxiety, depression, preventing burnout and psychological trauma). The e-package includes advice from experts in mental wellbeing as well as those with direct pandemic experiences from the frontline, as well as signposting to public mental health guidance. Rapid delivery in STEP 3 was achieved via direct emails through professional networks, and social media. Evaluation included assessment of fidelity and implementation qualities. Essential content was identified through PPI (n=97) and peer review (n=10) in STEPS 1 and 2. The most important messages to convey were deemed to be normalisation of psychological responses during a crisis, and encouragement of self-care and help-seeking. Within 7 days of completion the package had been accessed 17,633 times, and healthcare providers have confirmed immediate adoption within their health and wellbeing provisions. Evaluation (STEP 3, n=55) indicated high user satisfaction with content, usability and utility. Assessment of implementation qualities indicated that the package was perceived to be usable, practical, low-cost and low burden. Our digital support package on 'Psychological Wellbeing for Healthcare Workers' is free to use, has been positively evaluated and was highly accessed within one week of release. It is available here: https://www.nottingham.ac.uk/toolkits/play_22794. This package was deemed to be appropriate, meaningful and useful for the needs of UK healthcare workers. We recommend provision of this e-package to healthcare workers alongside wider strategies to support their psychological wellbeing during and after the COVID-19 pandemic

Enabling healthy food choices in the workplace: the canteen operators’ perspective.

Purpose: Employees eat regularly in workplace foodservice settings, thus the food served can significantly impact their overall diet. Workplace foodservice providers are facing several challenges, including changing consumer demands, partial blame for high levels of obesity and the delivery of accessible information that can encourage healthier food choices. This paper explores the industry perspective on consumer information needs and will assess the challenges faced by foodservice providers in terms of responding to these in a workplace setting. Methodology: A qualitative approach was adopted, involving ten in-depth semi-structured interviews with contract catering managers in the UK and Germany. Findings: Canteen operators have a sound understanding of what is important to their customers. However, the amount of dish information currently provided is limited, and the reasons for this are discussed. The menu remains the traditional medium of communication of information on dishes, but there is openness to technical platforms, which not only reduce information overload but also increase customer engagement. Practical Implications: Technological solutions are discussed as a way to overcome barriers to information provision providing Workplace caterers with a clear approach to effectively communicate enhanced dish information. Social Implications: The provision of enhanced dish information has been found to influence consumers’ to make more healthful selections. This is an important public health issue given the growing rates of obesity and diabetes type 2. Originality: This study makes an original contribution by exploring the industry perspective on consumer needs for information and on how this information can be provided

Ordinary user experiences at work: a study of greenhouse growers

We investigate professional greenhouse growers’ user experience (UX) when using climate-management systems in their daily work. We build on the literature on UX, in particular UX at work, and extend it to ordinary UX at work. In a ten-day diary study, we collected data with a general UX instrument (AttrakDiff), a domain-specific instrument, and interviews. We find that AttrakDiff is valid at work; its three-factor structure of pragmatic quality, hedonic identification quality, and hedonic stimulation quality is recognizable in the growers’ responses. In this paper, UX at work is understood as interactions among technology, tasks, structure, and actors. Our data support the recent proposal for the ordinariness of UX at work. We find that during continued use UX at work is middle-of-the-scale, remains largely constant over time, and varies little across use situations. For example, the largest slope of the four AttrakDiff constructs when regressed over the ten days was as small as 0.04. The findings contrast existing assumptions and findings in UX research, which is mainly about extraordinary and positive experiences. In this way, the present study contributes to UX research by calling attention to the mundane, unremarkable, and ordinary user experiences at work

A Handbook of Theories on Designing Alignment Between People and the Office Environment

Although workplace design and management are gaining more and more attention from modern organizations, workplace research is still very fragmented and spread across multiple disciplines in academia. There are several books on the market related to workplaces, facility management (FM), and corporate real estate management (CREM) disciplines, but few open up a theoretical and practical discussion across multiple theories from different fields of studies. Therefore, workplace researchers are not aware of all the angles from which workplace management and effects of workplace design on employees has been or could be studied. A lot of knowledge is lost between disciplines, and sadly, many insights do not reach workplace managers in practice. Therefore, this new book series is started by associate professor Rianne Appel-Meulenbroek (Eindhoven University of Technology, the Netherlands) and postdoc researcher Vitalija Danivska (Aalto University, Finland) as editors, published by Routledge. It is titled ‘Transdisciplinary Workplace Research and Management’ because it bundles important research insights from different disciplinary fields and shows its relevance for both academic workplace research and workplace management in practice. The books will address the complexity of the transdisciplinary angle necessary to solve ongoing workplace-related issues in practice, such as knowledge worker productivity, office use, and more strategic workplace management. In addition, the editors work towards further collaboration and integration of the necessary disciplines for further development of the workplace field in research and in practice. This book series is relevant for workplace experts both in academia and industry. This first book in the series focuses on the employee as a user of the work environment. The 21 theories discussed and applied to workplace design in this book address people’s ability to do their job and thrive in relation to the office workplace. Some focus more on explaining why people behave the way they do (the psychosocial environment), while others take the physical and/or digital workplace quality as a starting point to explain employee outcomes such as health, satisfaction, and performance. They all explain different aspects for achieving employee-workplace alignment (EWA) and thereby ensuring employee thriving. The final chapter describes a first step towards integrating these theories into an overall interdisciplinary framework for eventually developing a grand EWA theory. The Open Access version of this book, available at http://www.taylorfrancis.com/books/e/9781003128830, has been made available under a Creative Commons Attribution-Non Commercial-No Derivatives 4.0 license