Individual Differences in the Experience of Cognitive Workload

This study investigated the roles of four psychosocial variables – anxiety, conscientiousness, emotional intelligence, and Protestant work ethic – on subjective ratings of cognitive workload as measured by the Task Load Index (TLX) and the further connections between the four variables and TLX ratings of task performance. The four variables represented aspects of an underlying construct of elasticity versus rigidity in response to workload. Participants were 141 undergraduates who performed a vigilance task under different speeded conditions while working on a jigsaw puzzle for 90 minutes. Regression analysis showed that anxiety and emotional intelligence were the two variables most proximally related to TLX ratings. TLX ratings contributed to the prediction of performance on the puzzle, but not the vigilance task. Severity error bias was evident in some of the ratings. Although working in pairs improved performance, it also resulted in higher ratings of temporal demand and perceived performance pressure

Miles away. Determining the extent of secondary task interference on simulated driving

There is a seemingly perennial debate in the literature about the relative merits of using a secondary task as a measure of spare attentional capacity. One of the main drawbacks is that it could adversely affect the primary task, or other measures of mental workload. The present experiment therefore addressed an important methodological issue for the dual-task experimental approach – that of secondary task interference. The current experiment recorded data in both single- and dual-task scenarios to ascertain the level of secondary task interference in the Southampton Driving Simulator. The results indicated that a spatial secondary task did not have a detrimental effect on driving performance, although it consistently inflated subjective mental workload ratings. However, the latter effect was so consistent across all conditions that it was not considered to pose a problem. General issues of experimental design, as well as wider implications of the findings for multiple resources theory, are discusse

Automotive automation: Investigating the impact on drivers' mental workload

Recent advances in technology have meant that an increasing number of vehicle driving tasks are becoming automated. Such automation poses new problems for the ergonomist. Of particular concern in this paper are the twofold effects of automation on mental workload - novel technologies could increase attentional demand and workload, alternatively one could argue that fewer driving tasks will lead to the problem of reduced attentional demand and driver underload. A brief review of previous research is presented, followed by an overview of current research taking place in the Southampton Driving Simulator. Early results suggest that automation does reduce workload, and that underload is indeed a problem, with a significant proportion of drivers unable to effectively reclaim control of the vehicle in an automation failure scenario. Ultimately, this research and a subsequent program of studies will be interpreted within the framework of a recently proposed theory of action, with a view to maximizing both theoretical and applied benefits of this domain

Attention and automation: New perspectives on mental underload and performance

There is considerable evidence in the ergonomics literature that automation can significantly reduce operator mental workload. Furthermore, reducing mental workload is not necessarily a good thing, particularly in cases where the level is already manageable. This raises the issue of mental underload, which can be at least as detrimental to performance as overload. However, although it is widely recognized that mental underload is detrimental to performance, there are very few attempts to explain why this may be the case. It is argued in this paper that, until the need for a human operator is completely eliminated, automation has psychological implications relevant in both theoretical and applied domains. The present paper reviews theories of attention, as well as the literature on mental workload and automation, to synthesize a new explanation for the effects of mental underload on performance. Malleable attentional resources theory proposes that attentional capacity shrinks to accommodate reductions in mental workload, and that this shrinkage is responsible for the underload effect. The theory is discussed with respect to the applied implications for ergonomics research

Safe driving in a green world : a review of driver performance benchmarks and technologies to support ‘smart’ driving

Road transport is a significant source of both safety and environmental concerns. With climate change and fuel prices increasingly prominent on social and political agendas, many drivers are turning their thoughts to fuel efficient or ‘green’ (i.e., environmentally friendly) driving practices. Many vehicle manufacturers are satisfying this demand by offering green driving feedback or advice tools. However, there is a legitimate concern regarding the effects of such devices on road safety – both from the point of view of change in driving styles, as well as potential distraction caused by the in-vehicle feedback. In this paper, we appraise the benchmarks for safe and green driving, concluding that whilst they largely overlap, there are some specific circumstances in which the goals are in conflict. We go on to review current and emerging in-vehicle information systems which purport to affect safe and/or green driving, and discuss some fundamental ergonomics principles for the design of such devices. The results of the review are being used in the Foot-LITE project, aimed at developing a system to encourage ‘smart’ – that is safe and green – driving

About the nature of Kansei information

Kansei studies refer to the more and more holistic consideration of the cognitive and affective processes which occur during user experience. In addition, few studies deal with the experience of the designers during the design process, and its influence on the final design outputs. Historically kansei engineering has been firstly focused on the semantic differential approach. Afterwards emotions were integrated into kansei approaches. The semantic differential approach enabled to evaluate products and then to generate automatically design solutions with semantic input data. Thereafter, evaluations have been completed by physiological measurements in order to reduce the subjectivity involved in those evaluations and also to capture some unconscious reactions. This implementation is still in process. Today kansei studies have been much enriched from the three disciplines of design science, psychology and artificial intelligence. The cross influence between these disciplines brought new dimensions into kansei approaches (multisensory design information, personality, values, and culture, new formalisms and algorithms) which lead progressively towards the consideration of a whole enriched kansei experience. We propose in this paper a description of the nature of kansei information. Then we present some major orientations for kansei evaluation. Finally we propose an overall table gathering information about kansei dimensions and formats.AN

Using cognitive work analysis to explore activity allocation within military domains

Cognitive Work Analysis (CWA) is frequently advocated as an approach for the analysis of complex sociotechnical systems. Much of the current CWA literature within the military domain pays particular attention to its initial phases; Work Domain Analysis and Contextual Task Analysis. Comparably, the analysis of the social and organisational constraints receives much less attention. Through the study of a helicopter Mission Planning System (MPS) software tool, this paper describes an approach for investigating the constraints affecting the distribution of work. The paper uses this model to evaluate the potential benefits of the social and organisational analysis phase within a military context. The analysis shows that, through its focus on constraints the approach provides a unique description of the factors influencing the social organisation within a complex domain. This approach appears to be compatible with existing approaches and serves as a validation of more established social analysis techniques

Ecological IVIS design : using EID to develop a novel in-vehicle information system

New in-vehicle information systems (IVIS) are emerging which purport to encourage more environment friendly or ‘green’ driving. Meanwhile, wider concerns about road safety and in-car distractions remain. The ‘Foot-LITE’ project is an effort to balance these issues, aimed at achieving safer and greener driving through real-time driving information, presented via an in-vehicle interface which facilitates the desired behaviours while avoiding negative consequences. One way of achieving this is to use ecological interface design (EID) techniques. This article presents part of the formative human-centred design process for developing the in-car display through a series of rapid prototyping studies comparing EID against conventional interface design principles. We focus primarily on the visual display, although some development of an ecological auditory display is also presented. The results of feedback from potential users as well as subject matter experts are discussed with respect to implications for future interface design in this field