Semantic discovery and reuse of business process patterns

Patterns currently play an important role in modern information systems (IS) development and their use has mainly been restricted to the design and implementation phases of the development lifecycle. Given the increasing significance of business modelling in IS development, patterns have the potential of providing a viable solution for promoting reusability of recurrent generalized models in the very early stages of development. As a statement of research-in-progress this paper focuses on business process patterns and proposes an initial methodological framework for the discovery and reuse of business process patterns within the IS development lifecycle. The framework borrows ideas from the domain engineering literature and proposes the use of semantics to drive both the discovery of patterns as well as their reuse

Process Mining Workshops

This open access book constitutes revised selected papers from the International Workshops held at the Third International Conference on Process Mining, ICPM 2021, which took place in Eindhoven, The Netherlands, during October 31–November 4, 2021. The conference focuses on the area of process mining research and practice, including theory, algorithmic challenges, and applications. The co-located workshops provided a forum for novel research ideas. The 28 papers included in this volume were carefully reviewed and selected from 65 submissions. They stem from the following workshops: 2nd International Workshop on Event Data and Behavioral Analytics (EDBA) 2nd International Workshop on Leveraging Machine Learning in Process Mining (ML4PM) 2nd International Workshop on Streaming Analytics for Process Mining (SA4PM) 6th International Workshop on Process Querying, Manipulation, and Intelligence (PQMI) 4th International Workshop on Process-Oriented Data Science for Healthcare (PODS4H) 2nd International Workshop on Trust, Privacy, and Security in Process Analytics (TPSA) One survey paper on the results of the XES 2.0 Workshop is included

An evaluation of the challenges of Multilingualism in Data Warehouse development

In this paper we discuss Business Intelligence and define what is meant by support for Multilingualism in a Business Intelligence reporting context. We identify support for Multilingualism as a challenging issue which has implications for data warehouse design and reporting performance. Data warehouses are a core component of most Business Intelligence systems and the star schema is the approach most widely used to develop data warehouses and dimensional Data Marts. We discuss the way in which Multilingualism can be supported in the Star Schema and identify that current approaches have serious limitations which include data redundancy and data manipulation, performance and maintenance issues. We propose a new approach to enable the optimal application of multilingualism in Business Intelligence. The proposed approach was found to produce satisfactory results when used in a proof-of-concept environment. Future work will include testing the approach in an enterprise environmen

Enterprise resource planning systems implementation and upgrade (a Kenyan study)

In recent years there has been an increase in using Enterprise Resource Planning (ERP) systems in large companies and government corporations mainly in developed countries. While there is wide adoption of ERP systems in Western economies, developing countries lag far behind. However, due to recent economic growth, developing countries such as Kenya are increasingly becoming major targets of ERP vendors. There is an urgent need for under- standing ERP implementation issues in developing countries, as ERP systems are still in their early stages in these countries. They face additional challenges related to economic, cultural and basic infrastructure issues. This research investigates the organisational and national context within which ERP is adopted and used in Kenya, and how the context and ERP influence each other. In general, this research is based on the need to study organisations in their societal contexts and information systems in their organisational settings. The research contributes to the controversial debate on the conflict between standardisation imposed by ERP systems and localisation of business practices. This study provides some key insights into the implementation and use of ERP systems in the public and the private sectors in Kenya. Case study findings suggest that the company sector plays an important role in ERP implementations in several key dimensions. ERP systems with in-built business practices express the tendency toward standardisation. In addition, the study investigates the challenges faced by organisations implementing ERP systems in Kenya and factors influencing ERP upgrade decisions. Findings of this research suggest that ERP implementation and upgrade is influenced by, but not necessarily bound by, existing contextual factors - national and organisational. Two models, namely, the Empirical ERP Implementation Model (EEIM) and the Upgrade Decision Model (UDM), are developed to represent ERP implementation and upgrade practices. The EEIM helps to identify why there will be particularly high variance in potential outcomes and further validates which organisational contexts and ERP implementation configurations create options during ERP implementation and usage. The UDM makes a novel contribution by showing how different forces interact to bring an aggregate of influences to a threshold level where an ERP system upgrade becomes necessary. The findings of this study also aid the management of organisations that are implementing ERP systems to gain a better understanding of the likely challenges they may face and to enable them to put in place appropriate measures to mitigate the risk of implementation failures. This study also proposes an IT strategy framework which can be used by organisations planning to implement ERP to align their business and IT strategy. Finally, the study provides practical guidelines to practitioners on ERP implementation and upgrade based on the experience of the case study organisations and the ERP consultants interviewed

Process Mining Workshops

This open access book constitutes revised selected papers from the International Workshops held at the Third International Conference on Process Mining, ICPM 2021, which took place in Eindhoven, The Netherlands, during October 31–November 4, 2021. The conference focuses on the area of process mining research and practice, including theory, algorithmic challenges, and applications. The co-located workshops provided a forum for novel research ideas. The 28 papers included in this volume were carefully reviewed and selected from 65 submissions. They stem from the following workshops: 2nd International Workshop on Event Data and Behavioral Analytics (EDBA) 2nd International Workshop on Leveraging Machine Learning in Process Mining (ML4PM) 2nd International Workshop on Streaming Analytics for Process Mining (SA4PM) 6th International Workshop on Process Querying, Manipulation, and Intelligence (PQMI) 4th International Workshop on Process-Oriented Data Science for Healthcare (PODS4H) 2nd International Workshop on Trust, Privacy, and Security in Process Analytics (TPSA) One survey paper on the results of the XES 2.0 Workshop is included

Implementing inter-organisational information systems for the integration of construction supply chains

Two trends are currently driving the need for supply chain firms to form closely integrated relationships: collaboration and digitisation. One of the ways to achieve digitisation of supply chain operations is to implement Inter-Organisational Information Systems (IOIS) with selected supply chain partners for a much more efficient, streamlined and orchestrated supply chain operations. Whilst IOIS can be implemented to support various cross-functional business processes (ranging from operational information exchange to pursuing strategic initiatives such as sharing ideas, identifying new market opportunities, and pursing a continuous improvement approach), in the context of this thesis, the purpose of IOIS implementation is to facilitate the inter-firm procurement-related operations with downstream supply chain firms. The study undertaken in this research project was initiated in response to an industry requirement to investigate the implementation of IOIS against a backdrop of improved Supply Chain Management and integration practices by large contractor organisations. A case study research strategy was adopted to investigate the IOIS project related, IOIS (system) related issues encountered in ex-ante and ex-post implementation stages of the IOIS. The study concludes that it is the non-technical factors that are critical to the successful delivery of IOIS projects and provides a guideline on IOIS implementation by large contractor organisations. The findings of this research project have been published in a number of peer-reviewed papers

A process study of enterprise systems implementation in higher education institutions in Malaysia

The implementation of information technology and its impact on organisational change has been an important phenomenon, discussed in the IS literature over the last 30 years. Treating information system (IS) implementation as organisational change is a complex phenomenon. This complexity is mainly due to its multidisciplinary, socio-technical, dynamic and non-linear nature. This challenging nature of IS implementation complexities has a direct relationship to the IS implementation project outcomes - its success or failure. In view of this complexity, this research aims to understand how process studies can improve the understanding of enterprise system implementation. We argue that the socio-technical nature of IS development is inevitable thus the only way to go forward is to explore and understand the phenomenon. Following this, we adopt the stakeholder's perspective solely for the purpose of identification of stakeholders and their embedded interests and expectations. While prior research concentrated on a limited number of stakeholders of IS, we attempt to adopt Pouloudi et al. (2004) in mobilizing a stakeholder perspective to incorporate non-human stakeholders within the analysis. Within the actor-network perspective, complexity is resolved through simplification (black-boxing) - unpacking or collapsing the complexity. However, during this simplification process, the risk of removing useful description of the phenomenon through labelling was avoided. To support this research, the punctuated socio-technical information systems change (PSIC) model was applied. In this model, interactions and relationships between its components (antecedent condition, process, outcomes and organisational context) play a vital role. This research focuses on the implementation of an integrated financial system in three Malaysian universities through three interpretive case studies. Our findings show that each of our case studies provides a unique IS development trajectory. Following stakeholder analysis, the different cases provide interesting combinations of conflicts and coalitions among human and non-human stakeholders which further dictates the project outcomes or the process of IS black-boxing. The relationship between the three case studies on the other hand provides an interesting illustration of IS technology transfer.EThOS - Electronic Theses Online ServiceGBUnited Kingdo

An Investigation of the Factors Leading to ERP Obsolescence in Higher Education Institution in Saudi Arabia: A Case Study

The implementation of Enterprise Resource Planning (ERP) has increased substantially over the last few decades. In business organisations of any size and in many countries and sectors, almost every project today uses an ERP system, with various degrees of complexity and dependency. Reviewing the related Information Systems (IS) and ERP literature has shown that only a very small number of research studies have considered ERP in Higher Education Institutions (HEIs), with the majority of studies focusing on other business contexts. In addition, it has been found that most of the literature discusses issues related to the adoption of ERP and the related success stories; in fact, ERP implementation is not the end of the journey. Very often, the ERP post-implementation stage is where the more crucial challenges begin, mainly involving a change in either the internal or external environment of organisations as a result of the rapid growth of technology. ERP/IS has become a victim of these challenges, which has led to an increased possibility of obsolescence. Obsolescence is associated with many costs for organisations if not checked and controlled proactively. However, the current literature indicates that no major research has been undertaken in the area of ERP obsolescence. In order to address this issue, the researcher investigated the factors that led to the ERP obsolescence phenomenon in a public university in Saudi Arabia. A Grounded Theory (GT) approach was adopted as the overarching methodology to guide the data collection and analysis in this single case-study design, using a semi-structured telephone interview method involving 17 informants, namely managers, decision makers and IT staff. Through this analysis, two main categories of obsolescence emerged: internal environmental obsolescence (IEO) and external environmental obsolescence (EEO). The four general types of IEO were found to be System Obsolescence, Organisational Obsolescence, Human Resource Obsolescence and Management Obsolescence. EEO was found to take the form of Policies and Restrictions Obsolescence, Competition Obsolescence and local IT market Obsolescence. Further to these types of obsolescence, this study identified widely different factors that contributed to obsolescence such as network issues, legacy-based issues, maintenance issues, new system advantages, integration issues, university business process changes, professional specialist unavailability, governmental policy issues, educational system issues, economic issues, consultant influence and vendor issues. The findings conclude that both IEO and EEO impacted on the university system. Internally, this involved a lack of updating of any part of the system, including software, hardware and/or human aspects for which the actors involved were responsible, which had a wide impact and made the system obsolete. Externally, changes in governmental rules and in the market also negatively influenced obsolescence. The findings also show that the IEO and EEO interacted with each other to accelerate obsolescence. It was concluded that a compatibility mechanism dealing with system component challenges caused by component misalignment, in order to avoid the obsolescence that leads to regular replacement. Consequently, this research shows the importance of looking at obsolescence not only at the component level or from a technical perspective but more importantly at an organisational and extra-institutional level, in particular focusing on problems associated with the human dimension. The outcome of this study offers theoretical and practical contributions across many ERP/IS areas which have been neglected in previous studies. Keywords: Enterprise Resources Planning (ERP), Higher Education Insinuations (HEIs), Information Systems (IS), ERP Obsolescence, Saudi Arabia (SA), Grounded Theory (GT

Temporal meta-model framework for Enterprise Information Systems (EIS) development

This thesis has developed a Temporal Meta-Model Framework for semi-automated Enterprise System Development, which can help drastically reduce the time and cost to develop, deploy and maintain Enterprise Information Systems throughout their lifecycle. It proposes that the analysis and requirements gathering can also perform the bulk of the design phase, stored and available in a suitable model which would then be capable of automated execution with the availability of a set of specific runtime components