Software as a Service (SaaS) for Small and Medium Enterprises (SMEs): The Role of Intermediaries

Software as a Service (SaaS) is anticipated to provide significant benefits to small and medium enterprises (SMEs) due to ease of access to high-end applications, 7*24 availability, utility pricing, etc. However, underlying SaaS is the assumption that SMEs will directly interact with the SaaS vendor and use a self-service model. In practice, we see the rise of SaaS intermediaries who support SMEs with using SaaS. This paper reports on an empirical study of the role of intermediaries in terms of how they support SMEs in sourcing and leveraging SaaS for their business. The contributions of this paper are: (1) the identification and description of the role of SaaS intermediaries and (2) the specification of different roles of SaaS intermediaries, in particular a more basic role focussing on technological and operational issues and a more added value role with a broader customer and strategic alignment perspective

Moving enterprise resource planning (ERP) systems to the cloud: the challenge of infrastructural embeddedness

Cloud enterprise resource planning (ERP) solutions allow organizations to support and coordinate key business processes by leveraging virtualization. Nevertheless, moving ERPs to the cloud is not straightforward, and organizational cloud ERP initiatives raise multiple concerns. We conducted an in-depth systematic review of relevant research literature and identified six key concerns related to cloud ERP implementation: a) the introduction of new ERP work arrangements, launch b) the migration of legacy data, c) the assurance of compliance with extant rules and regulations for security, d) the continuous alignment between ERP functionality and business processes, e) the ongoing integration between ERPs and the rest of the organization’s application portfolio, and f) the establishment of adequate reliability levels. The identified concerns are associated with both transition management and operations supported by cloud ERPs. All the identified concerns are also related to the need to achieve infrastructural embeddedness. This need sets ERPs apart from other types of cloud-based applications, such as office automation solutions that do not have as many dependencies and exchanges with other systems and repositories within an organization’s information infrastructure. We argue that the challenge of embeddedness has different implications for organizations of different sizes, and we call for further empirical research

Tying Together Solutions for Digital Manufacturing: Assessment of Connectivity Technologies & Approaches

This paper concerns the development of low-cost solutions to address challenges in digital manufacturing (DM). Service Oriented Architectures (SOAs) are a promising approach for addressing the requirements of a low-cost DM architecture. Interaction between services in a SOA is facilitated by a connectivity technology, i.e., a framework for interoperable data exchange between heterogeneous participants. We review a variety of connectivity technologies according to their suitability for use in an SME manufacturer’s production environment, and we assess how they have been integrated into past architectures. We then provide insights into an incremental and modular architecture for manufacturing SMEs.Digital Manufacturing on a Shoestring [Digital Shoestring]. EPSRC Reference: EP/R032777/1

Cooperative Hybrid Cloud Intermediaries - Making Cloud Sourcing Feasible for Small and Medium-sized Enterprises

"The cloud" is widely advertised as a silver bullet for many IT-related challenges of small and medium-sized enterprises (SMEs). While it can potentially have a number of attractive benefits, many SMEs refrain from using cloud sourcing and cloud services because of high upfront costs for building the appropriate knowledge in the enterprise, for searching and screening of possible cloud service providers, and for mastering the intricate legal issues related to outsourcing sensitive data. This paper presents the concept of hybrid cloud intermediaries, an approach that can address many of the prevailing issues. With the aid of empirical findings from a cross-nation study of cloud adoption in SMEs for context, we describe the concept in detail and show conceivable variants, including a comprehensive cross-perspective consolidated model of cloud intermediary value-creation. Subsequently, we analyze the benefits of such a hybrid cloud intermediary for addressing cloud adoption issues in SMEs, and suggest suitable governance structures based on the cooperative paradigm. The resulting entity - a cooperative hybrid cloud intermediary or, more concisely, co-op cloud - is discussed in detail showing both feasible scenarios and limitations for SMEs that would like to engage in a cloud-sourcing

Migration to PaaS Clouds - Migration Process and Architectural Concerns

In the cloud computing technology stack, infrastructure has matured more than platform or software service technologies with respect to languages and techniques used for architecting and managing respective applications. Platform-asa- Service (PaaS) emerges as a focus for the near future that we will focus on. We look at software architecture and programming concerns in the context of migration to PaaS solutions, i.e. the transition of platform systems from on-premise to cloud solutions. We investigate best-practice approaches in cloud-aware coding in the form of patterns and formulate these as a migration process. While one-to-one mappings of software from on-premise to cloud platforms are possible, statelessness and data externalisation from stateful sessions and applications emerge as solutions if cloud benefits such as elasticity and performance are aimed at