Outsourcing Back Office Services in Small Nonprofits: Pitfalls and Possibilities

Presents findings on small nonprofits' administrative, finance, and other office support needs; reasons and conditions for outsourcing as well as barriers; methods for evaluating options; and guiding principles. Examines three business models

The Effects of Electronic Access to Scientific Literature in the Consortium of Turkish University Libraries

Purpose: To provide some insight to the sharp increase in the scientific publications originating from Turkish academic and research institutions in the last few years. The underlying reasons, widespread access to literature through electronic databases being the most important, are also investigated. Design/methodology/approach: Although it is difficult to gauge national scientific productivity, number of publications in electronic databases which index thousands of scientific journals can give an idea. Web of Science is one of them, and it is provided to the Turkish academic community along with several other databases by the national library consortium. Based on the Web of Science data, a comparative analysis was performed to investigate publications originated from Turkey and other countries. Findings: The analysis revealed sharp increase in publications from Turkish institutions in the last few years. Considering the highest publishing 30 countries out of 190, the increase between 2001 and 2003 is 53.48 percent for Turkey, followed by 34.00 percent for China and 26.87 percent for South Korea. Research limitations: Although one of the largest, only one of several databases was analyzed. Additionally, there are also several other indicators of scientific productivity such as books published and citations received. Originality and value of the paper: The paper provides some insight to the importance of library consortia and efficient literature access it provides to the researchers

Research into practice : collaboration for leadership in applied health research and care (CLAHRC) for Nottinghamshire, Derbyshire, Lincolnshire (NDL)

To address the problem of translation from research-based evidence to routine healthcare practice, the Collaboration for Leadership in Applied Health Research and Care for Nottinghamshire, Derbyshire, and Lincolnshire (CLAHRC-NDL) was funded by the National Institute for Health Research as one of nine CLAHRCs across England. This paper outlines the underlying theory and its application that CLAHRC-NDL has adopted, as a case example that might be generalised to practice outside the CLAHRC, in comparison to alternative models of implementation

Closing the Gap: How Improving Information Flow Can Help Community-Based Organizations Keep Uninsured Kids From Falling Through the Cracks

Evaluates how community-based organizations used a tool for systematic, ongoing data exchange with the state to monitor children's enrollment and redetermination status in public health insurance. Explores its potential to boost outreach and enrollment

Guidance on the use of data to support judgements on ‘Outcomes for learners’ in learning and skills inspections

This guidance covers: principles of outcomes for learners data and information inspectors use currently providers’ own analysis of performance information use of national averages when measuring performance progress learners make compared to their starting points other types of provision in learning and skills how inspectors will use common data sets – from September 2012 appendix – case study scenarios. - Age group: 14

Service quality in alcohol treatment: a qualitative study

The objective of the study was to qualitatively evaluate the managerial and organisational issues associated with service quality in a privately funded alcohol treatment centre in the UK. Two different groups of participants at a private treatment clinic were interviewed. The first group comprised 25 of its patients. The second group comprised 15 staff members of the same clinic. All 40 interviews were transcribed and a thematic analysis was performed on the data to reveal the key themes. Six themes emerged from the interviews amongst patients and staff of the treatment clinic. The six themes were: (1) the fellowship of patients, (2) professionalism, (3) process and measurement, (4) incarceration, (5) empathy gap, and (6) access to treatment. Findings suggested there was a strong emphasis on management of the service delivery with established quality systems and performance measurement systems in place. The two service quality gaps, suggested by the research, were the rigid delivery of service and a lack of empathetic relationships with patients. Furthermore, by evaluating the service quality delivery from the service user’s perspective, a voice was given to a group of patients, who in research terms have gone largely unheard