Quality of process modeling using BPMN: a model-driven approach

Dissertação para obtenção do Grau de Doutor em Engenharia InformáticaContext: The BPMN 2.0 specification contains the rules regarding the correct usage of the language’s constructs. Practitioners have also proposed best-practices for producing better BPMN models. However, those rules are expressed in natural language, yielding sometimes ambiguous interpretation, and therefore, flaws in produced BPMN models. Objective: Ensuring the correctness of BPMN models is critical for the automation of processes. Hence, errors in the BPMN models specification should be detected and corrected at design time, since faults detected at latter stages of processes’ development can be more costly and hard to correct. So, we need to assess the quality of BPMN models in a rigorous and systematic way. Method: We follow a model-driven approach for formalization and empirical validation of BPMN well-formedness rules and BPMN measures for enhancing the quality of BPMN models. Results: The rule mining of BPMN specification, as well as recently published BPMN works, allowed the gathering of more than a hundred of BPMN well-formedness and best-practices rules. Furthermore, we derived a set of BPMN measures aiming to provide information to process modelers regarding the correctness of BPMN models. Both BPMN rules, as well as BPMN measures were empirically validated through samples of BPMN models. Limitations: This work does not cover control-flow formal properties in BPMN models, since they were extensively discussed in other process modeling research works. Conclusion: We intend to contribute for improving BPMN modeling tools, through the formalization of well-formedness rules and BPMN measures to be incorporated in those tools, in order to enhance the quality of process modeling outcomes

Process of change in organisations through eHealth: 2nd International eHealth Symposium 2010, Stuttgart, Germany, June 7 - 8, 2010 ; Proceedings edited by Stefan Kirn

Foreword: On behalf of the Organizing Committee, it is my pleasure to welcome you to Hohenheim, Stuttgart for the 2nd International eHealth Symposium which is themed 'Process of change in organisations through eHealth'. Starting with the inaugural event in 2009, which took place in Turku, Finland, we want to implement a tradition of international eHealth symposia. The presentations and associated papers in this proceedings give a current and representative outline of technical options, application potentials, usability, acceptance and potential for optimization in health care by ICT. We are pleased to present a high-quality program. This year we convey a unique opportunity for academic researchers and industry practitioners to report their state-of-the-art research findings in the domain of eHealth. The symposium aims to foster the international community by gathering experts from various countries such as Australia, Great Britain, Finland and Germany. A first step is done by this symposium which considers this interaction and delivers an insight into current advances made and open research questions. The organizers would like to take the opportunity to thank all the people which made the Symposium possible. We are pleased if both attendance to the 2nd International eHealth Symposium 2010 and reading of this proceedings give you answers to urging questions, a basis for critical discussions, references on interesting tasks and stimulations for new approaches. Table of Contents: Martin Sedlmayr, Andreas Becker, Hans-Ulrich Prokosch, Christian Flügel, Fritz Meier: OPAL Health - A Smart Object Network for Hospital Logistics // Rajeev K. Bali, M. Chris Gribbons, Vikraman Baskaran, Raouf NG Naguib: Perspectives on E-Health: the human touch // Falk Zwicker, Torsten Eymann: Why RFID projects in hospitals (necessarily) fail. Lesson from comparative studies // Nilmin Wickramasinghe, F. Moghimi, J. Schaffer: Designing an intelligent risk detection framework using knowledge discovery techniques to improve efficiency and accuracy of healthcare care decision making // Volker Viktor, Heiko Schellhorn: In search of an appropriate service model for telehealth in Germany // Simone Schillings, Julia Fernandes: Towards a reference model for telemedicine // Reima Suomi: Towards rewards awareness in health care information systems // Manuel Zwicker, Jürgen Seitz, Nilmini Wickramasingh: Adaptions for e-kiosk systems to develop barrier-free terminals for handicapped persons --

Semantic discovery and reuse of business process patterns

Patterns currently play an important role in modern information systems (IS) development and their use has mainly been restricted to the design and implementation phases of the development lifecycle. Given the increasing significance of business modelling in IS development, patterns have the potential of providing a viable solution for promoting reusability of recurrent generalized models in the very early stages of development. As a statement of research-in-progress this paper focuses on business process patterns and proposes an initial methodological framework for the discovery and reuse of business process patterns within the IS development lifecycle. The framework borrows ideas from the domain engineering literature and proposes the use of semantics to drive both the discovery of patterns as well as their reuse

Data-driven conceptual modeling: how some knowledge drivers for the enterprise might be mined from enterprise data

As organizations perform their business, they analyze, design and manage a variety of processes represented in models with different scopes and scale of complexity. Specifying these processes requires a certain level of modeling competence. However, this condition does not seem to be balanced with adequate capability of the person(s) who are responsible for the task of defining and modeling an organization or enterprise operation. On the other hand, an enterprise typically collects various records of all events occur during the operation of their processes. Records, such as the start and end of the tasks in a process instance, state transitions of objects impacted by the process execution, the message exchange during the process execution, etc., are maintained in enterprise repositories as various logs, such as event logs, process logs, effect logs, message logs, etc. Furthermore, the growth rate in the volume of these data generated by enterprise process execution has increased manyfold in just a few years. On top of these, models often considered as the dashboard view of an enterprise. Models represents an abstraction of the underlying reality of an enterprise. Models also served as the knowledge driver through which an enterprise can be managed. Data-driven extraction offers the capability to mine these knowledge drivers from enterprise data and leverage the mined models to establish the set of enterprise data that conforms with the desired behaviour. This thesis aimed to generate models or knowledge drivers from enterprise data to enable some type of dashboard view of enterprise to provide support for analysts. The rationale for this has been started as the requirement to improve an existing process or to create a new process. It was also mentioned models can also serve as a collection of effectors through which an organization or an enterprise can be managed. The enterprise data refer to above has been identified as process logs, effect logs, message logs, and invocation logs. The approach in this thesis is to mine these logs to generate process, requirement, and enterprise architecture models, and how goals get fulfilled based on collected operational data. The above a research question has been formulated as whether it is possible to derive the knowledge drivers from the enterprise data, which represent the running operation of the enterprise, or in other words, is it possible to use the available data in the enterprise repository to generate the knowledge drivers? . In Chapter 2, review of literature that can provide the necessary background knowledge to explore the above research question has been presented. Chapter 3 presents how process semantics can be mined. Chapter 4 suggest a way to extract a requirements model. The Chapter 5 presents a way to discover the underlying enterprise architecture and Chapter 6 presents a way to mine how goals get orchestrated. Overall finding have been discussed in Chapter 7 to derive some conclusions

Alamprotsessidest, protsesside variatsioonidest ja nendevahelisest koosmõjust: Integreeritud “jaga ja valitse” meetod äriprotsesside ja nende variatsioonide modelleerimiseks

Igat organisatsiooni võib vaadelda kui süsteemi, mis rakendab äriprotsesse väärtuste loomiseks. Suurtes organisatsioonides on tavapärane esitada äriprotsesse kasutades protsessimudeleid, mida kasutatakse erinevatel eesmärkidel nagu näiteks sisekommunikatsiooniks, koolitusteks, protsesside parendamiseks ja infosüsteemide arendamiseks. Arvestades protsessimudelite multifunktsionaalset olemust tuleb protsessimudeleid koostada selliselt, et see võimaldab nendest arusaamist ning haldamist erinevate osapoolte poolt. Käesolev doktoritöö pakkudes välja integreeritud dekompositsioonist ajendatud meetodi äriprotsesside modelleerimiseks koos nende variatsioonidega. Meetodi kandvaks ideeks on järkjärguline äriprotsessi ja selle variatsioonide dekomponeerimine alamprotsessideks. Igal dekompositsiooni tasemel ning iga alamprotsessi jaoks määratletakse esmalt kas vastavat alamprotsessi tuleks modelleerida konsolideeritud moel (üks alamprotsessi mudel kõikide või osade variatsioonide jaoks) või fragmenteeritud moel (üks alamprotsess ühe variatsiooni jaoks). Sel moel kasutades ülalt-alla lähenemist viilutatakse ja tükeldatakse äriprotsess väiksemateks osadeks. Äriprotsess viilutatakse esmalt tema variatsioonideks ning seejärel tükeldatakse dekompositsioonideks kasutades kaht peamist parameetrit. Esimeseks on äri ajendid variatsioonide jaoks – igal äriprotsessi variatsioonil on oma juurpõhjus, mis pärineb ärist endast ja põhjustab protsesside käivitamisel erisusi. Need juurpõhjused jagatakse viide kategooriasse – ajendid kliendist, tootest, operatiivsetest põhjustest, turust ja ajast. Teine parameeter on erinevuste hulk viisides (tegevuste järjekord, tulemuste väärtused jms) kuidas variatsioonid oma väljundit toodavad. Käesolevas töös esitatud meetod on valideeritud kahes praktilises juhtumiuuringus. Kui esimeses juhtumiuuringus on põhirõhk olemasolevate protsessimudelite konsolideerimisel, siis teises protsessimudelite avastamisel. Sel moel rakendatakse meetodit kahes eri kontekstis kahele üksteisest eristatud juhtumile. Mõlemas juhtumiuuringus tootis meetod protsessimudelite hulgad, milles oli liiasust kuni 50% vähem võrreldes tavapäraste meetoditega jättes samas mudelite keerukuse nendega võrreldes enamvähem samale tasemele.Every organization can be conceived as a system where value is created by means of business processes. In large organizations, it is common for business processes to be represented by means of process models, which are used for a range of purposes such as internal communication, training, process improvement and information systems development. Given their multifunctional character, process models need to be captured in a way that facilitates understanding and maintenance by a variety of stakeholders. This thesis proposes an integrated decomposition-driven method for modeling business processes with variants. The core idea of the method is to incrementally construct a decomposition of a business process and its variants into subprocesses. At each level of the decomposition and for each subprocess, we determine if this subprocess should be modeled in a consolidated manner (one subprocess model for all variants or for multiple variants) or in a fragmented manner (one subprocess model per variant). In this manner, a top-down approach of slicing and dicing a business process is taken. The process model is sliced in accordance with its variants, and then diced (decomposed). This decision is taken based on two parameters. The first is the business drivers for the existence of the variants. All variants of a business process has a root cause i.e. a reason stemming from the business that causes the processes to have differences in how they are executed. The second parameter considered when deciding how to model the variants is the degree of difference in the way the variants produce their outcomes. As such, the modeling of business process variations is dependent on their degree of similarity in regards to how they produce value (such as values, execution order and so on). The method presented in this thesis is validated by two real-life case studies. The first case study concerns a case of consolidation existing process models. The other deals with green-field process discovery. As such, the method is applied in two different contexts (consolidation and discovery) on two different cases that differ from each other. In both cases, the method produced sets of process models that had reduced the duplicity rate by up to 50 % while keeping the degree of complexity of the models relatively stable

ERP implementation methodologies and frameworks: a literature review

Enterprise Resource Planning (ERP) implementation is a complex and vibrant process, one that involves a combination of technological and organizational interactions. Often an ERP implementation project is the single largest IT project that an organization has ever launched and requires a mutual fit of system and organization. Also the concept of an ERP implementation supporting business processes across many different departments is not a generic, rigid and uniform concept and depends on variety of factors. As a result, the issues addressing the ERP implementation process have been one of the major concerns in industry. Therefore ERP implementation receives attention from practitioners and scholars and both, business as well as academic literature is abundant and not always very conclusive or coherent. However, research on ERP systems so far has been mainly focused on diffusion, use and impact issues. Less attention has been given to the methods used during the configuration and the implementation of ERP systems, even though they are commonly used in practice, they still remain largely unexplored and undocumented in Information Systems research. So, the academic relevance of this research is the contribution to the existing body of scientific knowledge. An annotated brief literature review is done in order to evaluate the current state of the existing academic literature. The purpose is to present a systematic overview of relevant ERP implementation methodologies and frameworks as a desire for achieving a better taxonomy of ERP implementation methodologies. This paper is useful to researchers who are interested in ERP implementation methodologies and frameworks. Results will serve as an input for a classification of the existing ERP implementation methodologies and frameworks. Also, this paper aims also at the professional ERP community involved in the process of ERP implementation by promoting a better understanding of ERP implementation methodologies and frameworks, its variety and history