Generating citizen trust in e-government using a trust verification agent: A research note

Generating Citizen Trust in e-Government using a Trust Verification AgentThis is an eGISE network paper. It is motivated by a concern about the extent to which trust issues inhibit a citizen’s take-up of online public sector services or engagement with public decision and policy making. A citizen’s decision to use online systems is influenced by their willingness to trust the environment and agency involved. This project addresses one aspect of individual “trust” decisions by providing support for citizens trying to evaluate the implications of the security infrastructure provided by the agency. Based on studies of the way both groups (citizens and agencies) express their concerns and concepts in the security area, the project will develop a software tool – a trust verification agent (TVA) - that can take an agency’s security statements (or security audit) and infer how effectively this meets the security concerns of a particular citizen. This will enable citizens to state their concerns and obtain an evaluation of the agency’s provision in appropriate “citizen friendly” language. Further, by employing rule-based expert systems techniques the TVA will also be able to explain its evaluation.Engineering and Physical Sciences Research Council, UK (grant GR/T27020/01

Generating citizen trust in e-government using a trust verification agent: A research note

Generating Citizen Trust in e-Government using a Trust Verification AgentThis is an eGISE network paper. It is motivated by a concern about the extent to which trust issues inhibit a citizen’s take-up of online public sector services or engagement with public decision and policy making. A citizen’s decision to use online systems is influenced by their willingness to trust the environment and agency involved. This project addresses one aspect of individual “trust” decisions by providing support for citizens trying to evaluate the implications of the security infrastructure provided by the agency. Based on studies of the way both groups (citizens and agencies) express their concerns and concepts in the security area, the project will develop a software tool – a trust verification agent (TVA) - that can take an agency’s security statements (or security audit) and infer how effectively this meets the security concerns of a particular citizen. This will enable citizens to state their concerns and obtain an evaluation of the agency’s provision in appropriate “citizen friendly” language. Further, by employing rule-based expert systems techniques the TVA will also be able to explain its evaluation.Engineering and Physical Sciences Research Council-UK (grant GR/T27020/01

Towards an integrated model for citizen adoption of E-government services in developing countries: A Saudi Arabia case study

This paper considers the challenges that face the widespread adoption of E-government in developing countries, using Saudi Arabian our case study. E-government can be defined based on an existing set of requirements. In this paper we define E-government as a matrix of stakeholders; governments to governments, governments to business and governments to citizens using information and communications technology to deliver and consume services. E-government has been implemented for a considerable time in developed countries. However E-government services still faces many challenges their implemented and general adoption in developing countries. Therefore, this paper presents an integrated model for ascertaining the intention to adopt E-government services and thereby aid governments in accessing what is required to increase adoption

Evaluating m-government applications: an elaboration likelihood model framework

Mobile government application and services refer to governmental functions that are available to mobile devices, such as smart phones or personal digital assistants, to the users anytime/anywhere. M-Government and m-Participation are emergent concepts used to represent the evolving field of public administration functions provided as mobile services and the provision of participation to public consultations via mobile devices accordingly. In this paper we present an evaluation framework for m-government tools. The evaluation approach is grounded on the assumption that m-government tools should not only provide access to governmental information and functions, but they should also motivate users to participate to public policy making processes. The evaluation approach is based on the Elaboration Likelihood Model. Its novelty lies on a) its ability to capture the actual performance of a system instead of the users’ perceptions, and b) its capacity to assess the motivational and persuasive ability of a system.EU FP7 Marie Curie People Project “CEES - Citizen oriented Evaluation of E-Government Systems (reference IAPP-2008-230658) and EU FP7 Project “UbiPOL- Ubiquitous Participation Platform for Policy Making” (Reference INFSO-ICT-248010)

The development of computer science oriented towards the citizen

The concept of informational application oriented to the citizen is defined. The quality characteristics for the informational applications developed under the conditions of computer science oriented towards the citizen are settled and the structure of the development cycle for these applications is presented. The conditions of existence for applications oriented towards the citizen are defined. Strategies on medium and long term are structured.distributed applications, metric units, orientation towards the citizen, strategies.

The Development of Citizen Oriented Informatics

We define the concept of citizen-oriented computer application. Quality characteristics are set for computer applications developed in the conditions of citizen-oriented computing and outline the development cycle for these applications. It defines the conditions of existence for citizen-oriented applications. Average and long-term strategies are elaborated.Distributed Applications, Metrics, Citizen-Orientation, Strategies