121 research outputs found

    HEALTH SERVICE QUALITY VALUES OF PRIMARY CLINIC USING EPARTICIPATION SERVICE QUALITY ASSESSMENT

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    The use of technology to manage participation in the quality of health services needs to be carried out to produce relevant, valid and accurate assessments of service quality. Not all Primary Clinics have health service quality standards and quality evaluation data for participation services using information technology (via electronic media). This is crucial for evaluating clinic development, upgrading the status to Main Clinic, and improving the service quality. The methodology used adopts the eParticipation framework with the stages of Areas of Participation (determining the main areas of participation), Category of Tools (determining the categories of ICT support tools), and Technology (determining ICT support technologies). The participation area is limited to Primary Clinic patients who act as participants of 1,308 people. 14 elements with a total of 33 detailed elements are the basic elements for assessing service quality. Application of eParticipation SQA website-based is used to manage and present the results of service quality assessments by Primary Clinic Managers. The highest average service quality assessment is in the answers to Good (62%), the Worse and Poor options are minimized, and the options of Good and Very Good are maximized. The technology required consists of software, hardware, and network devices. The application is supported by Manager and is used easily, quickly, and precisely

    Routledge Handbook of Public Policy in Africa

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    This Handbook provides an authoritative and foundational disciplinary overview of African Public Policy and a comprehensive examination of the practicalities of policy analysis, policymaking processes, implementation, and administration in Africa today. The book assembles a multidisciplinary team of distinguished and upcoming Africanist scholars, practitioners, researchers and policy experts working inside and outside Africa to analyse the historical and emerging policy issues in 21st-century Africa. While mostly attentive to comparative public policy in Africa, this book attempts to address some of the following pertinent questions: • How can public policy be understood and taught in Africa? • How does policymaking occur in unstable political contexts, or in states under pressure? • Has the democratisation of governing systems improved policy processes in Africa? • How have recent transformations, such as technological proliferation in Africa, impacted public policy processes? • What are the underlying challenges and potential policy paths for Africa going forward? The contributions examine an interplay of prevailing institutional, political, structural challenges and opportunities for policy effectiveness to discern striking commonalities and trajectories across different African states. This is a valuable resource for practitioners, politicians, researchers, university students, and academics interested in studying and understanding how African countries are governed

    Greening Cities Shaping Cities

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    The topic of pinpointing Nature-Based Solutions (NBS) in the urban context has been cultivating interest lately from different scholars, urban planning practitioners and policymakers. This Special Issue originates from the Greening Cities Shaping Cities Symposium held at the Politecnico di Milano (12–13 October 2020), aiming at bridging the gap between the science and practice of implementing NBS in the built environment, as well as highlighting the importance of citizen participation in shared governance and policy making. The Special Issue received contributions from all over the world, from Italy, Germany, the Netherlands, Turkey, Brazil, Portugal, Denmark, France, Bulgaria, Sweden, Hungary, Spain, the UAE, the UK, and the USA

    The Proceedings of the 23rd Annual International Conference on Digital Government Research (DGO2022) Intelligent Technologies, Governments and Citizens June 15-17, 2022

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    The 23rd Annual International Conference on Digital Government Research theme is “Intelligent Technologies, Governments and Citizens”. Data and computational algorithms make systems smarter, but should result in smarter government and citizens. Intelligence and smartness affect all kinds of public values - such as fairness, inclusion, equity, transparency, privacy, security, trust, etc., and is not well-understood. These technologies provide immense opportunities and should be used in the light of public values. Society and technology co-evolve and we are looking for new ways to balance between them. Specifically, the conference aims to advance research and practice in this field. The keynotes, presentations, posters and workshops show that the conference theme is very well-chosen and more actual than ever. The challenges posed by new technology have underscored the need to grasp the potential. Digital government brings into focus the realization of public values to improve our society at all levels of government. The conference again shows the importance of the digital government society, which brings together scholars in this field. Dg.o 2022 is fully online and enables to connect to scholars and practitioners around the globe and facilitate global conversations and exchanges via the use of digital technologies. This conference is primarily a live conference for full engagement, keynotes, presentations of research papers, workshops, panels and posters and provides engaging exchange throughout the entire duration of the conference

    We asked, you said, we did: assessing the drivers and effectiveness of an e-participation practice in Scotland

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    E-participation refers to the process of engaging citizens and stakeholders in policy and decision-making process to make public administration participatory and transparent. This chapter explores the main drivers behind the introduction of an e-participation practice in Scotland called We asked, you said, we did, and assesses its effectiveness. The combination of documentary analysis of Scottish public sector reform reports and a series of in-depth interviews reveals that the so-called Scottish Approach to policy-making has strongly influenced the adoption and use of We asked, you said, we did. The practice has contributed to the way the Scottish Government works in collaboration with stakeholders and citizens in designing and revising policy and has fostered the co-production of solutions to public policy problems. However, the Scottish Government need to utilize it at the ‘right’ time and on appropriate issues so that it can make a real difference to policy outcomes

    Social media, protest and citizen participation in local government: A comparison between the City of Cape Town and Johannesburg metropolitan municipalities: 2010 to 2017

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    Philosophiae Doctor - PhDThis study’s central focus is to assess how various classes of people in in distinct localities across Cape Town and Johannesburg use social media in citizen participation concerning municipal governance processes. While largely drawing on interviews, the study also uses quantitative descriptive data. While some scholars believe that social media use will contribute to civic decline, others think that it has a role to play in re-invigorating civic life. This study has found that there is a gap in understanding important differences in the ways various classes in different contexts mobilise and adapt social media and that the capacity of the “poor” and their social movements to engage as collective citizens using social media has been understated. The wealthy social movements rely more on litigation and money power. Each social group adapts social media to suit its socio-political imperatives and context. South Africa’s major municipalities still lean towards traditional spaces of citizen participation and bureaucratic insulation

    An Empty Promise? Digital Democracy in the Smart City

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    The digital transformation affects every part of our societies and everyday lives, including the processes and structures of our democracies. On the one hand, information and communication technologies have the potential to lower the threshold for political communication and participation. On the other hand, they can be used for large-scale data collection and surveillance, posing a risk to the public sphere. This thesis investigates the impact of digitization on the legitimacy of democracy. It first develops a novel framework based on the theories of participatory and deliberative democracy, drawing on recent work on deliberative systems. On this basis, digital democracy is examined as a system, consisting of different engagement spaces and actors within the smart city. The smart city is a particularly fruitful testbed for digital democracy as it is based on the promise of applying a high density of digital technologies to facilitate civic participation as well as better service delivery and governance. Through an in-depth case study of the smart city of Amsterdam, this thesis not only reveals the legitimacy dilemmas of digital democracy in the smart city, but also illustrates the limits of applying participatorydeliberative systems theory on a digital democracy ecosystem. The analysis demonstrates design conflicts between different online engagement platforms within the digital democracy system, as well as conflicting objectives among the actors behind them. The findings do not support the claim that digitization negatively impacts democracy’s legitimacy in the smart city of Amsterdam through marketization, large-scale data collection, and surveillance, as some authors warn. However, a significant positive impact of digitization on democratic legitimacy, through higher levels of inclusiveness, empowerment, or civic influence, is also not confirmed. The findings show that digital technologies’ promise of facilitating large-scale citizen participation and deliberation in the smart city does not live up to the normative ideal. The results from Amsterdam are exposed to smart city and digital democracy experts across the globe to test their generalizability, demonstrating that, despite its shortcomings, Amsterdam’s extensive digital democracy system is far advanced in international comparison. What may appear a contradiction in fact illustrates that we are still in the early stages of development, with potential to enhance the legitimacy of digital democracy, both in the smart city of Amsterdam and beyond

    Studies on community-based environmental monitoring, sustained civic engagement and new opportunities in journalism

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    In the presented work, Internet of Things (IoT) technologies, like sensors and their applications, have been investigated from a socio-technical perspective focusing on civic purposes of the technologies’ use. The aim of the work is to gain a better understanding of civic IoT and its transformative potential for society. Therefore, the overarching research question is: What are the societal implications of the technological object civic IoT? Three application areas identified as highly relevant have been studied: community-based environmental monitoring, sustained engagement of civic tech initiatives, and the “Journalism of Things.” In the first study, the civic IoT initiative Luftdaten.info dedicated to the community-based monitoring of particulate matter in the air was examined. The initiative is organized within limits of technical equipment, resources, and academic knowledge. The case study comprises a media content analysis, a web application analysis, and two expert interviews. The data illustrates that the local air pollution topic is a discursive long-term process striving towards a more sustainable city and community. The findings show that the information provided by Luftdaten motivates certain people to become aware and engaged for their local environment, and some to change their behavior. I found that the initiative itself is managed in a sustainable way being inclusive and resource-saving. The media content analysis shows that events around the emergence of the Luftdaten initiative had a certain influence on the local media agenda. Finally, a data map comparison shows how easily misunderstandings in the representation of monitoring data can occur when taking different decisions during the data analysis and visualization of almost identical datasets. In the second study, two long-lasting civic tech initiatives of global scale were investigated to understand what makes them sustain over time. We conducted two mixed-method case studies of the initiative Luftdaten.info from Germany and the initiative Safecast from Japan. We combined social network analysis and qualitative content analysis of Twitter data with insights from expert interviews. Drawing on our findings, we identified a set of key factors that help the studied civic tech initiatives to grow and last. Contributing to Digital Civics in HCI, we argue that the civic tech initiatives’ scaling and sustaining are configured through the entanglement of (1) civic data both captured and owned by the citizens for the citizens, (2) the use of open and accessible technology, and (3) the initiatives’ public narrative, giving them a voice on the environmental issue. In the third study, Journalism of Things (JoT) as a new paradigm in digital journalism was investigated. Three case studies on recent award-winning journalism projects in Germany were conducted with the analytical lenses of boundary work and objects of journalism. The study comprises interviews with journalists, media content analyses, and observations of virtual public events. The findings suggest four typical phases in JoT projects: formation, data work, presentation, and ramification. Blurred boundaries of journalism towards science and activism become apparent when co-creative JoT teams apply scientific methods and technology design while mobilizing communities. Findings further show that things (or objects) of JoT have implications on the configuration for collaborative arrangements and audience relations. By creating and disseminating new local knowledge on matters of common concern, JoT is also contributing to empowering both journalism and citizens. This dissertation is a cumulative work comprising three peer-reviewed scientific publications

    Greening Cities Shaping Cities: Pinpointing Nature-Based Solutions in Cities between Shared Governance and Citizen Participation

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    The topic of pinpointing Nature-Based Solutions (NBS) in the urban context has been cultivating interests lately from different scholars, urban planning practitioners and policymakers. This Special Issue originates from the Greening Cities Shaping Cities Symposium held at the Politecnico di Milano (12–13 October 2020), aiming at bridging the gap between the science and practice of implementing NBS in the built environment, as well as highlighting the importance of citizen participation in shared governance and policy making. The Special Issue was also made open to other contributions from outside the symposium in order to allow for contributions from a major scientific and practical audience wherever possible. Indeed, we have gathered contributions from Italy, Germany, the Netherlands, Turkey, Brazil, Portugal, Denmark, France, Bulgaria, Sweden, Hungary, Spain, the UAE, the UK, and the USA
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