implications to CRM and public policy

Thesis(Doctoral) --KDI School:Ph.D in Public Policy,2017With the advent of the Internet and Mobile Communications, the nature of communication has changed significantly over the past few decades .The promotion of technologies among the common people has been found to be an important element of public policy to reduce the digital divide. The rapid advancement of information technology (IT), automation systems and data communications systems leads to improvement of intelligent transport systems (ITS). ITS covers all branches of transportation and involves all dynamically interacting elements of transportation system, i.e. transport means, infrastructure, drivers and commuters. However, few researches have been carried out in the context of public sectors, especially that involving ITS. The purpose of this study is to investigate the justice dimensions that influence satisfaction and public confidence in the context of ITS and to explore implications to Citizen/Customer Relationship Management (CRM) and public policy. This study investigates the following research questions: i) Do levels of perceived justice (distributive, procedural and interactional) in ITS environment affect levels of satisfaction/dissatisfaction? ii) Do levels of satisfaction form ITS affect levels of public confidence? iii) Do levels of dissatisfaction form ITS affect levels of willingness to complain? iv) Do levels of dissatisfaction form ITS affect levels of complaining behavior? v) Do levels of complaining behavior in ITS environment affect levels of satisfaction with complaint handling when the complaints are resolved based on three dimensions (distributive, procedural and interactional)of justice? vi) Do levels of willingness to complain in ITS environment affect levels of public confidence? vii) Do levels of satisfaction with complaint handling in ITS environment affect levels of public confidence? The findings of this study imply that ITS users are more importantly perceive to equity and equality issues, or distributive justice. The employment of ITS should not be limited to the technical aspects of ITS, but should focus more attention on the subjective domain of justice. The results of this study also have important implications for public complaint handling in terms of increasing public satisfaction with ITS, which is crucial for CRM.Part I: Exploring Satisfaction/Dissatisfaction and Public Confidence in the ITS Environment; Implications to CRM and Public Policy Part II: ComparingSatisfaction/Dissatisfaction and Public Confidence in the ITS Environment in Public and Private Transportation Part III: Implementation Strategy of ITS in Developing CountriesdoctoralpublishedA. K. M. Anisur RAHMAN

Using a Smart City IoT to Incentivise and Target Shifts in Mobility Behaviour-Is It a Piece of Pie?

The work presented in this paper is a central part of the research and development in the SUNSET project (contract No. 270228), supported by the 7th Framework Research Program funded by the European Commission. The authors also acknowledge the support of other SUNSET consortium members in helping to create and evaluate the SUNSET tripzoom system

Designing innovative transport systems, electric and automated on priority corridors

This study focuses on two great technologies improvements, they are vehicle automation and newest fast charging methods that could enable new and innovative transport systems. Automated and electric vehicles could will enable first/last mile efficient transport services, economically and environmentally sustainable that could be useful to improve transportation services in rural sprawled areas with a low density of transport demand. It is proposed an innovative system concerning electric and automated vehicles in specific paths called priority corridors, it is described a methodology of designing leaving the detailed analysis and impacts analysis to future studies. Automation, Internet of Things and smartphones are revolutionising mobility and with it the economy. With such mobility revolution all aspects of our life, economic, social and environmental will be impacted. Automated vehicles can be deployed as personal vehicles or as shared vehicles; while personal vehicles are not yet ready for deployment shared vehicles are. This work aims to propose an innovative transport system with off the shelf technologies and a methodology of design dealing with vehicle automation, current designing methods and environmental impacts. The methodology foresees six steps, they could be repeated with an iterative change of parameters in order to compare different results. These steps are: Parameters and input data, Itinerary analysis and corridors identification, Corridor choice and speed profile generation, Vehicle choice and fleet dimensioning, Electric traction needs and specifications, Results evaluation. Four categories of results are considered: vehicles and operators needed, energy consumption, transportation and socio-economic evaluation. After the results calculation, it is required an evaluation of them. Methodology is applied to Mentana, a little town in the outskirts of Rome. Mentana has only one corridor that links city centre to train station be distant eight kilometres. Economic results are positive, revenues cover operative costs and the whole system doesn’t require subsides

Induction phone charger case

This report discusses the project of creating a manual charging phone case for smartphones by means of electromagnetic induction. In today\u27s world, smartphones are being used on the go more often, creating an increased demand for battery life. The capacity of current batteries cannot keep up with the constant usage of data in such activities as emailing, social media, apps, and more. We developed an efficient, ergonomic, and aesthetically pleasing phone case that can manually charge a smartphone without an electrical outlet, but by means of electromagnetic induction. This product would target two main demographics: business people who are constantly on the go, and the outdoors enthusiasts who are not always near an electrical outlet. The product will give users peace of mind knowing that their phone will not die without an outlet or a plug-in phone charger. The phone case would feature a magnet and coil system as an electrical power generator. The magnet and coil will convert energy from mechanical input created by the user spinning a wheel mounted to the rear face of the case. The rotational input of the user is transferred to the generator via a gear train with a final drive ratio of 1:48. With an average input of 4 newtons of force, 2 revolutions per second, and a radius of 2 centimeters of the disc, the mechanical energy provided will create the needed voltage and current for approximately 1 Watt of electrical power. A smartphone draws around 0.4 to 0.5 Watts of power in an idle state, meaning that this 1 Watt will provide the power to overcome idle power draw. We made a simple and intuitive case that features lightweight, ergonomic, and efficient attributes. Physical testing has been conducted on selected generators, yielding promising results. Housing prototypes were 3D printed for fitment testing, while drop tests were conducted theoretically through FEA modelling and testing

Heterogeneous LTE/ Wi-Fi architecture for intelligent transportation systems

Intelligent Transportation Systems (ITS) make use of advanced technologies to enhance road safety and improve traffic efficiency. It is anticipated that ITS will play a vital future role in improving traffic efficiency, safety, comfort and emissions. In order to assist the passengers to travel safely, efficiently and conveniently, several application requirements have to be met simultaneously. In addition to the delivery of regular traffic and safety information, vehicular networks have been recently required to support infotainment services. Previous vehicular network designs and architectures do not satisfy this increasing traffic demand as they are setup for either voice or data traffic, which is not suitable for the transfer of vehicular traffic. This new requirement is one of the key drivers behind the need for new mobile wireless broadband architectures and technologies. For this purpose, this thesis proposes and investigates a heterogeneous IEEE 802.11 and LTE vehicular system that supports both infotainment and ITS traffic control data. IEEE 802.11g is used for V2V communications and as an on-board access network while, LTE is used for V2I communications. A performance simulation-based study is conducted to validate the feasibility of the proposed system in an urban vehicular environment. The system performance is evaluated in terms of data loss, data rate, delay and jitter. Several simulation scenarios are performed and evaluated. In the V2I-only scenario, the delay, jitter and data drops for both ITS and video traffic are within the acceptable limits, as defined by vehicular application requirements. Although a tendency of increase in video packet drops during handover from one eNodeB to another is observed yet, the attainable data loss rate is still below the defined benchmarks. In the integrated V2V-V2I scenario, data loss in uplink ITS traffic was initially observed so, Burst communication technique is applied to prevent packet losses in the critical uplink ITS traffic. A quantitative analysis is performed to determine the number of packets per burst, the inter-packet and inter-burst intervals. It is found that a substantial improvement is achieved using a two-packet Burst, where no packets are lost in the uplink direction. The delay, jitter and data drops for both uplink and downlink ITS traffic, and video traffic are below the benchmarks of vehicular applications. Thus, the results indicate that the proposed heterogeneous system offers acceptable performance that meets the requirements of the different vehicular applications. All simulations are conducted on OPNET Network Modeler and results are subjected to a 95% confidence analysis

Implementation of advanced transit traveler information systems in the United States and Canada : practice and prospects

Thesis (M.C.P. and S.B. in Planning)--Massachusetts Institute of Technology, Dept. of Urban Studies and Planning, 2010.Cataloged from PDF version of thesis.Includes bibliographical references (p. 101-115).Over the past few years, public transit agencies across the United States and Canada have increasingly implemented methods for passengers to access traveler information using new media and personal mobile communications devices. The most advanced examples of these devices, commonly known as "smartphones," combine telephone, Internet browsing, and personal digital assistant (PDA) functionality into a single, portable unit. Mobile data applications are literally exploding on the scene every day, and transit agencies are under tremendous social and political pressure to deploy more related information systems as rapidly as possible. These applications are popular with technology-savvy riders who enjoy easy and real-time access to information and updates about their transit routes and services of choice, anywhere they happen to be. A review of the literature, as well as interviews with managers at thirteen transit authorities across the spectrum of size and technical sophistication, provides a portrayal of the states of the practice and art, and paints a clear picture of the challenges facing implementation of these advanced systems in the field. The research confirms the initial hypothesis that while transit agencies are indeed devoting energy to pursuing advanced traveler information systems, the approaches to implementing them could be improved. Based on the findings, I recommend that transit agencies: conduct necessary market research; develop more explicit and comprehensive traveler information system strategies; clarify the role and business case for social media; secure sufficient financial and technology resources; ensure sufficient operating as well as capital funding; eliminate constraints on use of data from commercial software; and, adopt and embrace open-source software development using an "open government" model.by Anthony Charles Rizos.M.C.P.and S.B.in Plannin

Optimizing urban charging infrastructure for shared electric vehicles

Thesis (S.M.)--Massachusetts Institute of Technology, School of Architecture and Planning, Program in Media Arts and Sciences, 2012.Cataloged from PDF version of thesis.Includes bibliographical references (p. 115-117).This thesis analyses the opportunities and constraints of deploying charging infrastructure for shared electric vehicles in urban environments. Existing electric vehicle charging infrastructure for privately owned vehicles is examined and critiqued. A prototype of smartCharge, an integrated locking, charging, and ambient information system for shared electric vehicles is presented. Design methodology, fabrication of mechanical and electrical systems, and testing of the smartCharge system is documented. Urban implementation case studies for such a universal charging and locking station illustrate the potential of optimized infrastructure for shared vehicles to transform urban streetscapes and improve mobility. An analysis of leveraging existing building electrical infrastructure for vehicle charging is conducted, including phasing strategies for deploying rapid charging. Technological constraints to rapid charging such as battery chemistry, pack design, and power input are presented and evaluated. A strategy for buffering rapid electric vehicle charging with commercial uninterruptible power supply (UPS) systems is described. Two recent buildings on the MIT campus are used as case studies to demonstrate the overhead transformational capacity that exists in many modem, multi-purpose buildings. Connectivity between electrified transport, the electrical grid, and renewable energy sources is explored. A vision for personal urban mobility enabled by fleets of shared electric vehicles powered by clean, renewable energy and intelligent charging infrastructure is proposed.by Praveen Subramani.S.M

Infraestructure readiness for autonomous vehicles

This study is aimed at identifying the major challenges in the infraestructure design, operation and maintenance to allow the implementation of Autonomous Vehicles in interurban and urban road network

Exploring the relationship between intelligent transport system capability and business agility within the Bus Rapid Transit in South Africa

Abstract: More than 65% of South Africans use public transportation to access educational, business, and financial activity. Mobility of individuals and products, particularly in metropolitan areas, suffers from delays, unreliability, absence of safety and air pollution. On the other hand, mobility demand is increasing quicker than South Africa's accessible infrastructure. Public transport services are poor in general, but this picture is transforming a high-quality mass transit system using high-capacity buses along dedicated bus lanes by implementing the Bus Rapid Transit (BRT) system. The BRT system appeared as the leading mode of urban passenger transit in the first decade of the twenty-first century after a few pioneering applications in the later portion of the twentieth century. In addition, Intelligent Transport System’s (ITS) advantages motivate both advanced and developing nations, such as South Africa, to invest in these techniques rather than spending enormous quantities on expanding the transportation network. Various stakeholders in government, academia and industry are in the process of presenting a shared vision of this new strategy and first practical steps should be taken towards this objective. Intelligent transport system capacity can provide better and more inclusive public transportation facilities to commuters through enhanced reliability and accessibility; to operators through efficiency gains; and to customers and operators in terms of cost-effectiveness and service provision affordability. International experience shows that capacities of the ITS can boost transportation profits by as much as 10-15%...D.Phil. (Engineering Management