SMEs, electronically-mediated working and data security: cause for concern?

Security of data is critical to the operations of firms. Without the ability to store, process and transmit data securely, operations may be compromised, with the potential for serious consequences to trading integrity. Thus the role that electronically-mediated working plays in business today and its dependency on data security is of critical interest, especially in light of the fact that much of this communication is based on the use of open networks (i.e. the Internet). This paper discusses findings from a 'WestFocus' survey on electronically-mediated working and telework amongst a sample of SMEs located in West London and adjacent counties in South-Eastern England in order to highlight the problems that such practice raises in terms of data security. Data collection involved a telephone survey undertaken in early 2006 of 378 firms classified into four industrial sectors ('Media', 'Logistics', 'Internet Services' and 'Food Processing'). After establishing how ICTs and the Internet are being exploited as business applications for small firms, data security practice is explored on the basis of sector and size with a focus on telework. The paper goes on to highlight areas of concern in terms of data security policy and training practice. Findings show some sector and size influences.WestFocus* under the Higher Education Innovation Fund (HEIF 2

ERP implementation methodologies and frameworks: a literature review

Enterprise Resource Planning (ERP) implementation is a complex and vibrant process, one that involves a combination of technological and organizational interactions. Often an ERP implementation project is the single largest IT project that an organization has ever launched and requires a mutual fit of system and organization. Also the concept of an ERP implementation supporting business processes across many different departments is not a generic, rigid and uniform concept and depends on variety of factors. As a result, the issues addressing the ERP implementation process have been one of the major concerns in industry. Therefore ERP implementation receives attention from practitioners and scholars and both, business as well as academic literature is abundant and not always very conclusive or coherent. However, research on ERP systems so far has been mainly focused on diffusion, use and impact issues. Less attention has been given to the methods used during the configuration and the implementation of ERP systems, even though they are commonly used in practice, they still remain largely unexplored and undocumented in Information Systems research. So, the academic relevance of this research is the contribution to the existing body of scientific knowledge. An annotated brief literature review is done in order to evaluate the current state of the existing academic literature. The purpose is to present a systematic overview of relevant ERP implementation methodologies and frameworks as a desire for achieving a better taxonomy of ERP implementation methodologies. This paper is useful to researchers who are interested in ERP implementation methodologies and frameworks. Results will serve as an input for a classification of the existing ERP implementation methodologies and frameworks. Also, this paper aims also at the professional ERP community involved in the process of ERP implementation by promoting a better understanding of ERP implementation methodologies and frameworks, its variety and history

New horizons shaping science, technology and innovation diplomacy: the case of Latin America and the Caribbean and the European Union. EL-CSID Working Paper Issue 2018/20 • August 2018

Europe and the world face a moment of transformation. The global financial crisis wiped out years of economic and social progress, exposed structural weaknesses in world economies and emphasised the importance of the real economies and strong industries. Modernisation and digitalisation of the industrial base together with the promotion of a competitive framework for industry through research, technology and innovation are drivers for recovery. Innovation, and particularly open innovation, is a key factor of global competitiveness. The European Commission (EC) addresses international cooperation policy in a wider framework and adapts to the evolving needs of partner countries at different stages of development (EC, 2018a). Latin America and the Caribbean countries’ (LAC) and the European Union’s (EU) cooperation on science, technology and innovation has a long history based on cultural roots and common concerns. They share a strategic bi-regional partnership, which was launched in 1999 and stepped up significantly in recent years. The two regions co-operate closely at international level across a broad range of issues and maintain an intensive political dialogue at all levels. EU-LAC relationships are moving from a traditional cooperation model towards a learning model, where sharing experiences and learning from innovations appear to be decisive (OECD, 2014). This paper focuses on the challenges that innovation nowadays poses to international relations and diplomacy. It is based on the evidence gained by the research team from participation in several EULAC projects, especially the ELAN Network project coordinated by TECNALIA, the INNOVACT project as well as other projects and activities

Cloud computing for competitive advantage: A case of rural SMEs in the Eastern Cape Province of South Africa

The emergence of new ICTs over the past decades has had a substantial impact on commerce and to societies in general. However, the high costs and the relevant skills and expertise that are associated with the implementation and maintenance of the latest ICTs impedes SMEs from taking full advantage of their use. The introduction and adoption of cloud computing has addressed some of these challenges for SMEs. Despite this, SMEs in rural South Africa have not fully adopted or realized the advantages of cloud computing, which could be owing to a number of factors.The aim of this study was to explore how rural SMEs in the Eastern Cape Province of South Africa can leverage on the capabilities of cloud computing for competitive advantage. The study adopted an interpretivist, quantitative approach to identifying the enablers and barriers of cloud computing adoption. The research population was defined as all the SMEs that operate outside of Buffalo City and Nelson Mandela Bay Metropolitan Municipalities. Convenience and snowball sampling techniques were used as non-probability sampling methods. Data was collected from the participants using a structured self-administered online questionnaire. The Technology-Organization-Environment framework was used as a basis in formulating the research theoretical framework, focusing on technological, organizational and environmental elements that could potentially influence adoption of cloud computing by rural SMEs. Microsoft Power BI was used to present demographic information as well as descriptive statistics for the factors included in the proposed research model. IBM SPSS 22 was used for correlation and linear regression analysis. The review of related literature revealed that access to markets, access to finance, inadequate public infrastructure and lack of skilled resources are some of the major challenges that rural SMEs face. This study found seven of the statistically examined factors to be significant predictors of cloud adoption by rural Eastern Cape SMEs. These are market demand, use of online-based marketing, having formal business plans, reliable electricity, awareness of SaaS, use of basic Internet-based services such as email and websites as well as Internet costs

Realigning the manufacturing priorities of SMEs as a result of the 2008 UK economic downturn

This study provides consideration of the impact made by the uncertain business environment experienced in recent times in the UK on manufacturing priorities within its SME sector. This uncertainty centres on the economy’s volatility during the recessionary period from 2008 onwards. A consequence of this is a realignment of manufacturing priorities, initiated by senior management within in the sector, accounting for sectoral conditions and associated market response. The study is based on a mixed methods research strategy, comprising a survey of 104 UK-based manufacturing SMEs and 17 interviewees with senior employees from these participating organisations. The study contributes to existing knowledge by building upon existing theoretical constructs of manufacturing strategy, specific to the manufacturing sector, and establishing a realignment of associated priorities around cost, flexibility, delivery performance and quality

A hierarchy of SPI activities for software SMEs: results from ISO/IEC 12207-based SPI assessments

In an assessment of software process improvement (SPI) in 15 software small- and –medium-sized enterprises (software SMEs), we applied the broad spectrum of software specific and system context processes in ISO/IEC 12207 to the task of examining SPI in practice. Using the data collected in the study, we developed a four-tiered pyramidal hierarchy of SPI for software SMEs, with processes in the higher tiers undergoing SPI in more companies than processes on lower level tiers. The development of the hierarchy of SPI activities for software SMEs can facilitate future evolutions of process maturity reference frameworks, such as ISO/IEC 15504, in better supporting software development in software SMEs. Furthermore, the findings extend our body of knowledge concerning the practice of SPI in software SMEs, a large and vital sector of the software development community that has largely avoided the implementation of established process maturity and software quality management standards

Adoption of "eco-advantage" by SMEs: emerging opportunities and constraints

Purpose: A recent study has asserted that businesses need to adopt “eco-advantage”. This paper aims to explore the viability of small and medium enterprises (SMEs) achieving “eco-advantage” by exploring their understanding of sustainability issues, how they adopt and innovate in terms of sustainability and the benefits and obstacles they face. Design/methodology/approach: The research approach is exploratory, comprised of 15 SME embedded cases based in the UK. The cases are participants in short interventions in sustainable product and process design as a part of a university knowledge transfer project, representing the overall case. Cases are based on interviews with company participants and collaborating academics, supplemented by documentary and observational evidence. Findings: The results build on the work on “eco-advantage” found in a recent study, highlighting marketing, rather than compliance issues as a catalyst for change. The newly aware SME enters a development process which involves cumulative capabilities, gaining a nascent inner confidence, which includes espousing wider sustainable values. Research limitations/implications: The results reveal the scope and challenges for SMEs to adopt more sustainable practices, encompassing innovations and a broad set of capabilities. Further research points to the need to monitor benefits as well as inputs in evaluating sustainability improvements and to consider longitudinal business sustainability issues. Originality/value: The paper informs the emerging debate on sustainability in SMEs, providing a rich source of data to enhance the provision of business support and knowledge transfer activities, where a more holistic and customised approach is required to realise the real environmental and economic benefits accrued from implementing sustainable improvements

Benefits and Challenges of Business Intelligence Adoption in Small and Medium-Sized Enterprises

Leveraging information is a key success factor for companies. Over the last two decades BusinessIntelligence (BI) has evolved to become a foundational cornerstone of enterprise decision support.However, prior research shows that small and medium-sized enterprises (SMEs), in particular, lagbehind in the proliferation of BI. In this exploratory study we examine BI adoption within GermanSMEs in the state of Saxony (n = 214). We explore perceived benefits and challenges in their efforts toimplement BI. By applying cluster analysis to these results we suggest four types of BI SMEs, eachwith an individual profile concerning potential benefits as well as a certain set of challenges that areto be expected when it comes to adopting BI solutions. Results can create value for enterprises thatplan to implement a BI solution, BI consultants as well as BI suppliers

Business Intelligence and Analytics in Small and Medium-Sized Enterprises

This thesis presents a study of Business Intelligence and Analytics (BI&A) adoption in small and medium-sized enterprises (SMEs). Although the importance of BI&A is widely accepted, empirical research shows SMEs still lag in BI&A proliferation. Thus, it is crucial to understand the phenomenon of BI&A adoption in SMEs. This thesis will investigate and explore BI&A adoption in SMEs, addressing the main research question: How can we understand the phenomenon of BI&A adoption in SMEs? The adoption term in this thesis refers to all the IS adoption stages, including investment, implementation, utilization, and value creation. This research uses a combination of a literature review, a qualitive exploratory approach, and a ranking-type Delphi study with a grounded Delphi approach. The empirical part includes interviews with 38 experts and Delphi surveys with 39 experts from various Norwegian industries. The research strategy investigates the factors influencing BI&A adoption in SMEs. The study examined the investment, implementation, utilization, and value creation of BI&A technologies in SMEs. A thematic analysis was adopted to collate the qualitative expert interview data and search for potential themes. The Delphi survey findings were further examined using the grounded Delphi method. To better understand the study’s findings, three theoretical perspectives were applied: resource-based view theory, dynamic capabilities, and IS value process models. The thesis’ research findings are presented in five articles published in international conference proceedings and journals. This thesis summary will coherently integrate and discuss these results.publishedVersio

Adoption of supply chain analytics in SMEs: an exploratory study

Objective Given the extant knowledge in the literature of the intersection among big data, analytics, and supply chain management, this thesis is aimed to explore the adoption of supply chain analytics in the SMEs. More specifically, the thesis’ main objectives are to investigate under what situations the SMEs adopt supply chain analytics and provide the recommendations for SMEs in adopting supply chain analytics. Summary Based on the content analysis of interviews with solution providers from different countries, the thesis has explored the main motivations behind the adoptions from SMEs, and the necessary existing resources and the challenges for SMEs to adopt supply chain analytics. Given such findings, a framework for future research on the factors that affect the adoption of supply chain analytics in SMEs is proposed and detailed recommendations for such companies are also discussed. Conclusions In conclusion, the adoption of supply chain analytics in SMEs is still in modest rate due to certain barriers and complex required resources for SMEs in adopting such practices. The decisions to adopt supply chain analytics in SMEs depends on factors such as perceived benefits, dynamic environment, data-driven culture, necessary resources, and challenges of the adoptions. The thesis recommends that SMEs should firstly build basic awareness of analytics, and technical capability related to data management before adopting supply chain analytics. Then, SMEs also need to emphasize on change management and adopt alignment strategy to optimize the benefits gained from analytics adoptions