5,706 research outputs found

    The Case for Developing and Deploying an Open Source Electronic Logistics Management Information System

    Get PDF
    Summarizes efforts to strengthen health information systems in low- and lower-middle-income countries, including development of common requirements. Outlines models for collaboration among stakeholders, national leaders, and health information users

    Understanding knowledge management software-organisation misalignments from an institutional perspective:A case study of a global IT-management consultancy firm

    Get PDF
    Inspired by the proposition that “Enterprise IS configurations chosen by the organisations will encodeinstitutionalised principles into these systems” (Gosain, 2004, p. 169), this study seeks to draw attentionto potential sources of misalignment between knowledge management (KM) software and the imple-menting organisation from an institutional theory perspective. Using a case of a global consultancy firm,the study elucidates such misalignments as the consequence of different institutional contexts wheretechnology developers and adopters operate. This study demonstrates how institutional forces affect theimplementation project and provides some lessons learned for organisations that are rich in high-valuetext-based knowledge for making decisions

    Information Outlook, September 2006

    Get PDF
    Volume 10, Issue 9https://scholarworks.sjsu.edu/sla_io_2006/1008/thumbnail.jp

    The viability of IS enhanced knowledge sharing in mission-critical command and control centers

    Get PDF
    Engineering processes such as the maintenance of mission-critical infrastructures are highly unpredictable processes that are vital for everyday life, as well as for national security goals. These processes are categorized as Emergent Knowledge Processes (EKP), organizational processes that are characterized by a changing set of actors, distributed knowledge bases, and emergent knowledge sharing activities where the process itself has no predetermined structure. The research described here utilizes the telecommunications network fault diagnosis process as a specific example of an EKP. The field site chosen for this research is a global undersea telecommunication network where nodes are staffed by trained personnel responsible for maintaining local equipment using Network Management Systems. The overall network coordination responsibilities are handled by a centralized command and control center, or Network Management Center. A formal case study is performed in this global telecommunications network to evaluate the design of an Alarm Correlation Tool (ACT). This work defines a design methodology for an Information System (IS) that can support complex engineering diagnosis processes. As such, a Decision Support System design model is used to iterate through a number of design theories that guide design decisions. Utilizing the model iterations, it is found that IS design theories such as Decision Support Systems (DSS), Expert Systems (ES) and Knowledge Management Systems (KMS) design theories, do not produce systems appropriate for supporting complex engineering processes. A design theory for systems that support EKPs is substituted as the project\u27s driving theory during the final iterations of the DSS Design Model. This design theory poses the use of naive users to support the design process as one of its key principles. The EKP design theory principles are evaluated and addressed to provide feedback to this recently introduced Information System Design Theory. The research effort shows that use of the EKP design theory is also insufficient in designing complex engineering systems. As a result, the main contribution of this work is to augment design theory with a methodology that revolves around the analysis of the knowledge management and control environment as a driving force behind IS design. Finally, the research results show that a model-based knowledge captunng algorithm provides an appropriate vehicle to capture and manipulate experiential engineering knowledge. In addition, it is found that the proposed DSS Design Model assists in the refinement of highly complex system designs. The results also show that the EKP design theory is not sufficient to address all the challenges posed by systems that must support mission-critical infrastructures

    A Knowledge Management System (KMS) Using a Storytelling-based Approach to Collect Tacit Knowledge

    Get PDF
    Since the 1990s, Knowledge Management Systems (KMS) have been largely unsuccessful in the collection of tacit knowledge. The process, whether through direct input by the holder of the tacit knowledge or through an intermediary such as the collection of tacit knowledge through interviews and videos, has not succeeded. Reasons encompass the organizational (such as culture of the organization), the technological (example: poor tools), and the individual (example: knowledge is power, i.e. where experts with rare knowledge results in knowledge hoarding instead of transfer). The purpose of this study was to demonstrate that tacit knowledge could be successfully and consistently collected from the participants themselves and placed into a KMS using a storytelling-based approach. This study extended past research that collected stories for KMS’ using interviews and videos by having participants directly entering their data, as stories, into a KMS. This was a new approach and it was posited that having participants use stories to enter their tacit knowledge themselves into a KMS would overcome their reluctance to provide tacit knowledge thus overcoming barriers to providing tacit knowledge into a KMS The validation methodology was based upon three elements: the deep-dive research element, the issues and solution element, and the dissertation proposition element. The deep-dive research element was the extensive research for the study into knowledge management, storytelling, and other various methods for collection of tacit knowledge. The issues and solution element consisted of issues about tacit knowledge that were identified from the deep-dive research element, i.e. general arguments constructed about knowledge management which were backed by data from research into knowledge management systems and storytelling. Theoretical solutions to the issues regarding the capture of tacit knowledge were then constructed which included the storytelling-based approach and a KMS framework for the collection of tacit knowledge. Lastly was the dissertation proposition element which consisted of a thorough analysis of the survey data against each of the dissertation propositions. There were three propositions. Proposition 1 was sharing of knowledge and the storytelling-based approach. Proposition 2 was about the framework, the scenarios, guiding questions, and Communities of Practice (CoP), and Proposition 3 was about participant knowledge and interaction with forums. Each proposition was evaluated independently. The study was successful and validated propositions 1 and 2. For proposition 1, 81% of the participants responded positively to the eight study questions directed towards this proposition. For all eight questions across all 21 participants, the mean was 29.952 against a target test mean of 24 with a range of 27.538-32.367. For proposition 2, 76.19% of participants scored this section positive. For all six questions across all 21 participants, the mean was 23 against a target test mean of 18 with a range of 21.394-24.606. However, the results for proposition 3 were inconclusive and must be considered a failure. Most of the respondents either scored ‘no change’ to at least 50% of the questions or they stated they had never been to a forum. For all four questions across all 21 participants, the mean was 12.905 against a target mean of 12 with a range of 11.896-13.914. Based upon propositions 1 and 2, the null hypothesis was disproved. Participants liked the storytelling-based approach, providing their tacit knowledge, and they liked the framework

    The Morningside Initiative: Collaborative Development of a Knowledge Repository to Accelerate Adoption of Clinical Decision Support

    Get PDF
    The Morningside Initiative is a public-private activity that has evolved from an August, 2007, meeting at the Morningside Inn, in Frederick, MD, sponsored by the Telemedicine and Advanced Technology Research Center (TATRC) of the US Army Medical Research Materiel Command. Participants were subject matter experts in clinical decision support (CDS) and included representatives from the Department of Defense, Veterans Health Administration, Kaiser Permanente, Partners Healthcare System, Henry Ford Health System, Arizona State University, and the American Medical Informatics Association (AMIA). The Morningside Initiative was convened in response to the AMIA Roadmap for National Action on Clinical Decision Support and on the basis of other considerations and experiences of the participants. Its formation was the unanimous recommendation of participants at the 2007 meeting which called for creating a shared repository of executable knowledge for diverse health care organizations and practices, as well as health care system vendors. The rationale is based on the recognition that sharing of clinical knowledge needed for CDS across organizations is currently virtually non-existent, and that, given the considerable investment needed for creating, maintaining and updating authoritative knowledge, which only larger organizations have been able to undertake, this is an impediment to widespread adoption and use of CDS. The Morningside Initiative intends to develop and refine (1) an organizational framework, (2) a technical approach, and (3) CDS content acquisition and management processes for sharing CDS knowledge content, tools, and experience that will scale with growing numbers of participants and can be expanded in scope of content and capabilities. Intermountain Healthcare joined the initial set of participants shortly after its formation. The efforts of the Morningside Initiative are intended to serve as the basis for a series of next steps in a national agenda for CDS. It is based on the belief that sharing of knowledge can be highly effective as is the case in other competitive domains such as genomics. Participants in the Morningside Initiative believe that a coordinated effort between the private and public sectors is needed to accomplish this goal and that a small number of highly visible and respected health care organizations in the public and private sector can lead by example. Ultimately, a future collaborative knowledge sharing organization must have a sustainable long-term business model for financial support

    Managing Customer Complaints in Online Auction Markets

    Get PDF
    The purpose of this multiple case study was to explore strategies managers in the online auction industry used to manage customer complaints to improve customer satisfaction. The targeted population consisted of 4 managers of online auction companies in the southwestern region of the United States. The conceptual framework for the study was Argyris and SchĂŻÂżÂœn\u27s double-loop learning theory. Data were collected via semistructured interviews with business managers, observation of company operations and behaviors, review of documentation, and member-checking activities. Data analysis consisted of text interpretation of data and notes using coding techniques. Data analysis resulted in 5 themes: business orientation, customer purview, complaints handling, coping strategies, and learning abilities. The implications of this study for positive social change include facilitating the growth of online markets and increasing lower-cost purchasing opportunities for consumers with limited access to conventional marketplaces

    Developing front-end Web 2.0 technologies to access services, content and things in the future Internet

    Get PDF
    The future Internet is expected to be composed of a mesh of interoperable web services accessible from all over the web. This approach has not yet caught on since global user?service interaction is still an open issue. This paper states one vision with regard to next-generation front-end Web 2.0 technology that will enable integrated access to services, contents and things in the future Internet. In this paper, we illustrate how front-ends that wrap traditional services and resources can be tailored to the needs of end users, converting end users into prosumers (creators and consumers of service-based applications). To do this, we propose an architecture that end users without programming skills can use to create front-ends, consult catalogues of resources tailored to their needs, easily integrate and coordinate front-ends and create composite applications to orchestrate services in their back-end. The paper includes a case study illustrating that current user-centred web development tools are at a very early stage of evolution. We provide statistical data on how the proposed architecture improves these tools. This paper is based on research conducted by the Service Front End (SFE) Open Alliance initiative
    • 

    corecore