Developments in Practice XXVII: Delivery IT Functions: A Decision Framework

Despite a steadily growing industry of third party providers, IT organizations to date have ventured rather cautiously into this new area of IT function delivery. This paper attempts to explain why this is so by examining the decision behavior and practices of a number of leading edge organizations. From this analysis, four key decision criteria were identified: flexibility, control, knowledge enhancement and business exigency. Based on the insights of the focus group, the concept of a maturity model for IT functions is introduced as well as a function delivery profile to map delivery options onto core and non-core IT functions. We argue that these elements should form the basis of a decision framework to guide the selection of delivery options. Following this framework, organizations should now begin to move beyond the exploration stage to develop more strategic, nuanced and methodological approaches to IT function delivery

CIO Advisory Board Response to IT in 2010: The Next Frontier

The September 2006 issue of MISQE included the article “IT in 2010: The Next Frontier†by Heather Smith and James McKeen. Chris Curran, a member of the newly formed CIO Advisory Board, responds to specific points in the article, which are noted below in italics. In general, Curran believes the IT executives who responded to Smith and McKeen’s 2005 survey about IT in 2010 were a little too optimistic in their progress to date