Integration of decision support systems to improve decision support performance

Decision support system (DSS) is a well-established research and development area. Traditional isolated, stand-alone DSS has been recently facing new challenges. In order to improve the performance of DSS to meet the challenges, research has been actively carried out to develop integrated decision support systems (IDSS). This paper reviews the current research efforts with regard to the development of IDSS. The focus of the paper is on the integration aspect for IDSS through multiple perspectives, and the technologies that support this integration. More than 100 papers and software systems are discussed. Current research efforts and the development status of IDSS are explained, compared and classified. In addition, future trends and challenges in integration are outlined. The paper concludes that by addressing integration, better support will be provided to decision makers, with the expectation of both better decisions and improved decision making processes

AI and OR in management of operations: history and trends

The last decade has seen a considerable growth in the use of Artificial Intelligence (AI) for operations management with the aim of finding solutions to problems that are increasing in complexity and scale. This paper begins by setting the context for the survey through a historical perspective of OR and AI. An extensive survey of applications of AI techniques for operations management, covering a total of over 1200 papers published from 1995 to 2004 is then presented. The survey utilizes Elsevier's ScienceDirect database as a source. Hence, the survey may not cover all the relevant journals but includes a sufficiently wide range of publications to make it representative of the research in the field. The papers are categorized into four areas of operations management: (a) design, (b) scheduling, (c) process planning and control and (d) quality, maintenance and fault diagnosis. Each of the four areas is categorized in terms of the AI techniques used: genetic algorithms, case-based reasoning, knowledge-based systems, fuzzy logic and hybrid techniques. The trends over the last decade are identified, discussed with respect to expected trends and directions for future work suggested

Development of a decision support system for decision-based part/fixture assignment and fixture flow control = Ukusungulwa kohlelo lokuxhaswa kwezinqumo mayelana nokwabiwa kwezingxenye ezakhiwayo kanye nokuhanjiswa kwazo.

Doctoral Degree. University of KwaZulu-Natal, Durban.ABSTRACT: An intense competition in a dynamic situation has increased the requirements that must be considered in the current manufacturing systems. Among those factors, fixtures are one of the major problematic components. The cost of fixture design and manufacture contributes to 10-20% of production costs. Manufacturing firms usually use traditional methods for part/fixture assignment works. These methods are highly resource consuming and cumbersome to enumerate the available fixtures and stabilise the number of fixtures required in a system. The aim of this study was to research and develop a Decision Support System (DSS), which was useful to perform a decision-based part/fixture assignment and fixture flow control during planned production periods. The DSS was designed to assist its users to reuse/adapt the retrieved fixtures or manufacture new fixtures depending upon the state of the retrieved fixtures and the similarities between the current and retrieved cases. This DSS combined Case-Based Reasoning (CBR), fuzzy set theory, the Analytic Hierarchy Process (AHP) and Discrete-Event Simulation (DES) techniques. The Artificial Intelligence (AI) component of the DSS immensely used a fuzzy CBR system combined with the fuzzy AHP and guiding rules from general domain knowledge. The fuzzy CBR was used to represent the uncertain and imprecise values of case attributes. The fuzzy AHP was applied to elicit domain knowledge from experts to prioritise case attributes. New part orders and training samples were represented as new and prior cases respectively using an Object-Oriented (OO) method for case retrieval and decision proposal. Popular fuzzy ranking and similarity measuring approaches were utilised in the case retrieval process. A DES model was implemented to analyse the performances of the proposed solutions by the fuzzy CBR subsystem. Three scenarios were generated by this subsystem as solution alternatives that were the proposed numbers of fixtures. The performances of these scenarios were evaluated using the DES model and the best alternative was identified. The novelty of this study employed the combination of fuzzy CBR and DES methods since such kinds of combinations have not been addressed yet. A numerical example was illustrated to present the soundness of the proposed methodological approach. Keywords: Decision support systems, case-based reasoning, analytic hierarchy process, fuzzy set theory, object-oriented methods, discrete-event simulation, fixtures. IQOQA LOCWANINGO : Ukuncintisana okunezinhlelo eziguquguqukayo kulesi sikhathi samanje sekwenze ukuthi kube nezidingo ezintsha ezinhlelweni zokukhiqiza. Phakathi kwakho konke lokhu izingxenye (fixtures) zingezinye zezinto ezidala izinkinga. Intengo yokwakha uhlaka lwengxenye kanye nokuyikhiqiza kubiza amaphesenti ayi-10 kuya kwangama-20 entengo yokukhiqiza. Amafemu akhiqizayo avamise ukusebenzisa izindlela ezindala zomsebenzi wokwaba izingxenye. Lezi zindlela zidla kakhulu izinsizangqangi futhi kuthatha isikhathi eside ukubala izingxenye ezikhona nokuqinisekisa ukuthi kunesibalo esanele kulokho okumele kube yikho ohlelweni lokusebenza. Inhloso yalolu cwaningo bekungukucwaninga nokusungula i-Decision Support System (DSS) ebe lusizo ekwenzeni umsebenzi wokuthatha izinqumo ngokwabiwa kwezingxenye kanye nokuhanjiswa kwazo ngezikhathi ezimiselwe ukukhiqiza. I-DSS yakhelwa ukusiza labo abayisebenzisayo ukuze basebenzise noma bazisebenzise lapho zingakaze zisetshenziswe khona lezo zingxenye ezibuyisiwe, noma kwakhiwe ezintsha kuya ngokuthi zibuyiswe zinjani lezi ezibuyisiwe nokuthi ziyafana yini nalezo ezintsha. I-DSS isebenzise amasu ahlanganise i-Case-Based Reasoning (CBR), injulalwazi echazwa ngokuthi i-fuzzy, ne-Analytic Hierarchy Process (AHP) ne-Discrete-Event Simulation (DES). I-Artificial Intelligence (AI) eyingxenye ye-DSS isebenzise kakhulu uhlelo lwe-fuzzy CBR luhlangene ne-fuzzy AHP kulandelwa imithetho yolwazi olumayelana nohlobo lomsebenzi. I-CBR isetshenziswe ukumelela lezo zimo zamanani ezingaqondakali nezingaphelele kulezo zingxenye. I-AHP e-fuzzy yasetshenziswa ukuze kutholakale ulwazi kochwepheshe olubeka phambili lezo zingxenye. Ama-oda ezingxenye ezintsha kanye namasampuli asetshenziselwa ukuqeqesha avezwe njengamasha kanye nabekade evele ekhona ngokulandelana kusetshenziswa indlela eyaziwa ngokuthi yi-Object-Oriented (OO) method lapho kubuyiswa izinto noma kunezinqumo eziphakanyiswayo. Izindlela ezijwayelekile zokulandelanisa nokufanisa zisetshenziswe ohlelweni lokubuyisa izinto. Kusetshenziswe isu eliyi-DES ukuhlaziya ukusebenza kwezisombululo eziphakanyiswe yindlela ye-CBR e-fuzzy. Le ndlela iphinde yaveza izimo ezintathu eziphakanyiswe ukuba zibe yisisombululo esibalweni sezingxenye ezihlongozwayo. Ukusebenza kwalezi zimo kuhlungwe ngokusebenzisa indlela ye-DES kwase kuvela inqubo engcono. Ukungajwayeleki kwalolu cwaningo kusebenzise ingxube yezindlela ze-fuzzy CBR ne-DES ngoba lolu hlobo lwengxube belungakaze lusetshenziswe. Kusetshenziswe isibonelo sezibalo ekwethuleni ukusebenza kwale nqubo yokusebenza ehlongozwayo

Development of a decision support system for decision-based part/fixture assignment and fixture flow control.

Doctoral Degree. University of KwaZulu-Natal, Durban.An intense competition in a dynamic situation has increased the requirements that must be considered in the current manufacturing systems. Among those factors, fixtures are one of the major problematic components. The cost of fixture design and manufacture contributes to 10-20% of production costs. Manufacturing firms usually use traditional methods for part/fixture assignment works. These methods are highly resource consuming and cumbersome to enumerate the available fixtures and stabilise the number of fixtures required in a system. The aim of this study was to research and develop a Decision Support System (DSS), which was useful to perform a decision-based part/fixture assignment and fixture flow control during planned production periods. The DSS was designed to assist its users to reuse/adapt the retrieved fixtures or manufacture new fixtures depending upon the state of the retrieved fixtures and the similarities between the current and retrieved cases. This DSS combined Case-Based Reasoning (CBR), fuzzy set theory, the Analytic Hierarchy Process (AHP) and Discrete-Event Simulation (DES) techniques. The Artificial Intelligence (AI) component of the DSS immensely used a fuzzy CBR system combined with the fuzzy AHP and guiding rules from general domain knowledge. The fuzzy CBR was used to represent the uncertain and imprecise values of case attributes. The fuzzy AHP was applied to elicit domain knowledge from experts to prioritise case attributes. New part orders and training samples were represented as new and prior cases respectively using an Object-Oriented (OO) method for case retrieval and decision proposal. Popular fuzzy ranking and similarity measuring approaches were utilised in the case retrieval process. A DES model was implemented to analyse the performances of the proposed solutions by the fuzzy CBR subsystem. Three scenarios were generated by this subsystem as solution alternatives that were the proposed numbers of fixtures. The performances of these scenarios were evaluated using the DES model and the best alternative was identified. The novelty of this study employed the combination of fuzzy CBR and DES methods since such kinds of combinations have not been addressed yet. A numerical example was illustrated to present the soundness of the proposed methodological approach.Please refer to the PDF for author's keywords

Intelligent decision support systems for collaboration in industrial plants

Dissertação apresentada para obtenção do Grau de Doutor em Sistemas de Informação Industriais, Engenharia Electrotécnica, pela Universidade Nova de Lisboa, Faculdade de Ciências e TecnologiaThe objective of this thesis is to contribute for a structured and systematic decision-making process for industrial companies, particularly involving several actors, helping them make the best use of their resources. The paradigms of how industrial companies operate have been progressively changing over the last two decades. The flexible and dynamic flow of information and persons over companies has created new challenges and opportunities for industry. It is not possible to dissociate an enterprise from its human resources and the knowledge they create and use. Companies face decisions constantly, involving several actors and situations. With the market pressure and rapid changing environments, decisions are becoming more complex, and involving more people with complementary expertise. The knowledge processes are only efficient if the actors can anchor and relate the information handled to the extended enterprise. Therefore, an enterprise model is a fundamental aspect to support decision-making in industry. This work includes an overview of existing modelling methodologies and standards. Afterwards, it proposes an enterprise model to represent an extended or virtual enterprise, suitable not only for decision-making applications but also for others. This thesis considers methods and systems to support decision and analyses decision types and processes. Afterwards, the thesis presents some considerations on decision-making in industry and a generic decision-making process, including, a review of decision criteria commonly used in industry. Two of the methods widely used in some of the mentioned areas, case-based reasoning and the analytic hierarchy process, have been used in the scope of problem solving and decision-making, respectively. This thesis presents an approach based on a combination of case-based reasoning and analytic hierarchy process to support innovation, particularly product design in industry. The combination overcomes shortcomings of both methods to provide the most adequate decision support for multi-disciplinary teams in innovation processes. Moreover, the work presented proposes an algorithm for automatic adjustment of the weight of the actors in the decision process. This thesis includes case studies, developed in the scope of several research projects, used as practical applications of the work developed. These practical applications include seven test cases (with two manufacturing companies, two assembling companies, two engineering services companies and one software company) where the proposed enterprise model and methods have been applied with the purpose of supporting decisions. This highlights the wide application of the proposed model, describing its possible interpretations and the successful use of the decision support approach in industrial companies.Projects PICK (IST-1999-10442), AIM (IST-2001-52222), FOKSai (COOP-CT-2003-508637), InLife (FP6-2005-NMP2-CT-517018), InAmI (FP6-2004-IST-NMP-2-16788) and K-NET (FP7-ICT-1-215584), all of which were partially funded by the Research Framework Programs of the European Unio

Case Retrieval Nets as a Model for Building Flexible Information Systems

Im Rahmen dieser Arbeit wird das Modell der Case Retrieval Netze vorgestellt, das ein Speichermodell für die Phase des Retrievals beim fallbasierten Schliessen darstellt. Dieses Modell lehnt sich an Assoziativspeicher an, insbesondere wird das Retrieval als Rekonstruktion des Falles betrachtet anstatt als eine Suche im traditionellen Sinne. Zwei der wesentlichen Vorteile des Modells sind Effizienz und Flexibilität: Effizienz beschreibt dabei die Fähigkeit, mit grossen Fallbasen umzugehen und dennoch schnell ein Resultat des Retrievals liefern zu können. Im Rahmen dieser Arbeit wird dieser Aspekt formal untersucht, das Hauptaugenmerk ist aber eher pragmatisch motiviert insofern als der Retrieval-Prozess so schnell sein sollte, dass der Benutzer möglichst keine Wartezeiten in Kauf nehmen muss. Flexibilität betrifft andererseits die allgemeine Anwendbarkeit des Modells in Bezug auf veränderte Aufgabenstellungen, auf alternative Formen der Fallrepräsentation usw. Hierfür wird das Konzept der Informationsvervollständigung diskutiert, welches insbesondere für die Beschreibung von interaktiven Entscheidungsunterstützungssystemen geeignet ist. Traditionelle Problemlöseverfahren, wie etwa Klassifikation oder Diagnose, können als Spezialfälle von Informationsvervollständigung aufgefasst werden. Das formale Modell der Case Retrieval Netze wird im Detail erläutert und dessen Eigenschaften untersucht. Anschliessend werden einige möglich Erweiterungen beschrieben. Neben diesen theoretischen Aspekten bilden Anwendungen, die mit Hilfe des Case Retrieval Netz Modells erstellt wurden, einen weiteren Schwerpunkt. Diese lassen sich in zwei grosse Richtungen einordnen: intelligente Verkaufsunterstützung für Zwecke des E-Commerce sowie Wissensmanagement auf Basis textueller Dokumente, wobei für letzteres der Aspekt der Wiederbenutzung von Problemlösewissen essentiell ist. Für jedes dieser Gebiete wird eine Anwendung im Detail beschrieben, weitere dienen der Illustration und werden nur kurz erläutert. Zuvor wird allgemein beschrieben, welche Aspekte bei Entwurf und Implementierung eines Informationssystems zu beachten sind, welches das Modell der Case Retrieval Netze nutzt.In this thesis, a specific memory structure is presented that has been developed for the retrieval task in Case-Based Reasoning systems, namely Case Retrieval Nets (CRNs). This model borrows from associative memories in that it suggests to interpret case retrieval as a process of re-constructing a stored case rather than searching for it in the traditional sense. Tow major advantages of this model are efficiency and flexibility: Efficiency, on the one hand, is concerned with the ability to handle large case bases and still deliver retrieval results reasonably fast. In this thesis, a formal investigation of efficiency is included but the main focus is set on a more pragmatic view in the sense that retrieval should, in the ideal case, be fast enough such that for the users of a related system no delay will be noticeable. Flexibility, on the other hand, is related to the general applicability of a case memory depending on the type of task to perform, the representation of cases etc. For this, the concept of information completion is discussed which allows to capture the interactive nature of problem solving methods in particular when they are applied within a decision support system environment. As discussed, information completion, thus, covers more specific problem solving types, such as classification and diagnosis. The formal model of CRNs is presented in detail and its properties are investigated. After that, some possible extensions are described. Besides these more theoretical aspects, a further focus is set on applications that have been developed on the basis of the CRN model. Roughly speaking, two areas of applications can be recognized: electronic commerce applications for which Case-Based Reasoning may provide intelligent sales support, and knowledge management based on textual documents where the reuse of problem solving knowledge plays a crucial role. For each of these areas, a single application is described in full detail and further case studies are listed for illustration purposes. Prior to the details of the applications, a more general framework is presented describing the general design and implementation of an information system that makes uses of the model of CRNs

Integrating case based reasoning and geographic information systems in a planing support system: Çeşme Peninsula study

Thesis (Doctoral)--Izmir Institute of Technology, City and Regional Planning, Izmir, 2009Includes bibliographical references (leaves: 110-121)Text in English; Abstract: Turkish and Englishxii, 140 leavesUrban and regional planning is experiencing fundamental changes on the use of of computer-based models in planning practice and education. However, with this increased use, .Geographic Information Systems. (GIS) or .Computer Aided Design.(CAD) alone cannot serve all of the needs of planning. Computational approaches should be modified to deal better with the imperatives of contemporary planning by using artificial intelligence techniques in city planning process.The main aim of this study is to develop an integrated .Planning Support System. (PSS) tool for supporting the planning process. In this research, .Case Based Reasoning. (CBR) .an artificial intelligence technique- and .Geographic Information Systems. (GIS) .geographic analysis, data management and visualization techniqueare used as a major PSS tools to build a .Case Based System. (CBS) for knowledge representation on an operational study. Other targets of the research are to discuss the benefits of CBR method in city planning domain and to demonstrate the feasibility and usefulness of this technique in a PSS. .Çeşme Peninsula. case study which applied under the desired methodology is presented as an experimental and operational stage of the thesis.This dissertation tried to find out whether an integrated model which employing CBR&GIS could support human decision making in a city planning task. While the CBS model met many of predefined goals of the thesis, both advantages and limitations have been realized from findings when applied to the complex domain such as city planning

A new trend for knowledge-based decision support systems design

Knowledge-based decision support systems (KBDSS) have evolved greatly over the last few decades. The key technologies underpinning the development of KBDSS can be classified into three categories: technologies for knowledge modelling and representation, technologies for reasoning and inference and web-based technologies. In the meantime, service systems have emerged and become increasingly important to value adding activities in the current knowledge economy. This paper provides a review on the recent advances in the three types of technologies, as well as the main application domains of KBDSS as service systems. Based on the examination of literature, future research directions are recommended for the development of KBDSS in general and in particular to support decision-making in service industry

AI Solutions for MDS: Artificial Intelligence Techniques for Misuse Detection and Localisation in Telecommunication Environments

This report considers the application of Articial Intelligence (AI) techniques to the problem of misuse detection and misuse localisation within telecommunications environments. A broad survey of techniques is provided, that covers inter alia rule based systems, model-based systems, case based reasoning, pattern matching, clustering and feature extraction, articial neural networks, genetic algorithms, arti cial immune systems, agent based systems, data mining and a variety of hybrid approaches. The report then considers the central issue of event correlation, that is at the heart of many misuse detection and localisation systems. The notion of being able to infer misuse by the correlation of individual temporally distributed events within a multiple data stream environment is explored, and a range of techniques, covering model based approaches, `programmed' AI and machine learning paradigms. It is found that, in general, correlation is best achieved via rule based approaches, but that these suffer from a number of drawbacks, such as the difculty of developing and maintaining an appropriate knowledge base, and the lack of ability to generalise from known misuses to new unseen misuses. Two distinct approaches are evident. One attempts to encode knowledge of known misuses, typically within rules, and use this to screen events. This approach cannot generally detect misuses for which it has not been programmed, i.e. it is prone to issuing false negatives. The other attempts to `learn' the features of event patterns that constitute normal behaviour, and, by observing patterns that do not match expected behaviour, detect when a misuse has occurred. This approach is prone to issuing false positives, i.e. inferring misuse from innocent patterns of behaviour that the system was not trained to recognise. Contemporary approaches are seen to favour hybridisation, often combining detection or localisation mechanisms for both abnormal and normal behaviour, the former to capture known cases of misuse, the latter to capture unknown cases. In some systems, these mechanisms even work together to update each other to increase detection rates and lower false positive rates. It is concluded that hybridisation offers the most promising future direction, but that a rule or state based component is likely to remain, being the most natural approach to the correlation of complex events. The challenge, then, is to mitigate the weaknesses of canonical programmed systems such that learning, generalisation and adaptation are more readily facilitated