38,368 research outputs found

    CASE Success at Bank of Queensland

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    Implementing centralised IT service management: drawing lessons from the public sector

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    [Abstract]: The IT service management model represents a paradigm shift for IT organisations as it deemphasizes the management of IT assets and focuses on the provision of quality end-to-end IT services. This paper presents part of an in-depth study that examines the experience of a government agency, Queensland Health, in the implementation of a centralised IT service management model based on the ITIL framework. The paper sheds light on the challenges and breakthroughs, distils a set of critical success factors and offers a learning opportunity for other organisations. Outsourcing some activities and tool requirements to vendors was seen as one contributor to success although ensuring effective technology transfer to in-house staff was also necessary. Another success factor was centralisation of IT services. Commitment of senior management was also crucial as was a recognition of the need for effective change management to transform the organisational culture to a service-oriented focus

    Public private partnership units

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    Synchroneity of major late Neogene sea level fluctuations and paleoceanographically controlled changes as recorded by two carbonate platforms

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    Shallow-water carbonate systems are reliable recorders of sea level fluctuations and changes in ambient seawater conditions. Drilling results from Ocean Drilling Program (ODP) Legs 133 and 166 indicate that the timing of late Neogene sedimentary breaks triggered by sea level lowerings is synchronous in the sedimentary successions of the Queensland Plateau and the Great Bahama Bank. This synchrony indicates that these sea level changes were eustatic in origin. The carbonate platforms were also affected by contemporary, paleoceanographically controlled fluctuations in carbonate production. Paleoceanographic changes are recorded at 10.7, 3.6, and 1.7–2.0 Ma. At the Queensland Plateau, sea surface temperature shifts are documented by shifts from tropical to temperate carbonates (10.7 Ma) and vice versa (3.6 Ma); the modern tropical platform was established at 2.0–1.8 Ma. At Great Bahama Bank, changes were registered in compositional variations of platform-derived sediment, such as major occurrence of peloids (3.6 Ma) and higher rates of neritic carbonate input (1.7 Ma). The synchroneity of these changes attests to the far-field effects of modifications in the oceanographic circulation on shallow-water, low-latitude carbonate production

    Public private Partnerships: What does the future hold?

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    Labour mobility and diaspora: An overview of Solomon Islands’ historical regulatory experience, 1850s-2013

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    With less than 4,500 of its population of around 600,000 living overseas in 2013, the Solomon Islands ranks 138th in the world for diaspora formation. At these levels the scale of the diaspora as a proportion of population (0.8 percent) remains lower than it was in the early 20th century, when more than 5,000 Solomon islanders were compulsorily repatriated from Queensland under early Australian Commonwealth legislation. This working paper retraces and reframes the history of Solomon Islands labour mobility and diaspora formation since the 1850s, considering it in relation to the wider institutional and macro-regulatory machineries of three phases or regimes of economic, trade and mobility regulation. These regimes are referred to in this paper as: 1.liberal imperial, 2. national territorial and 3. International neoliberal. We argue that Solomon Islanders’ participation in labour mobility has been substantial under all three phases, but that international mobility and diaspora formation only developed significantly under the liberal imperial regime. Even then, however, its development proved precarious. The ways regional actors and governments acting within the different regimes have framed and segmented labour markets continue to powerfully shape mobility and diaspora outcomes. The paper concludes with a discussion of the implications of the situation to date for future economic development and security in Solomon Islands

    Inhibitors to optimal project portfolio selection

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    The selection of projects and programs of work is a key function of both public and private sector organisations. Ideally, projects and programs that are selected to be undertaken are consistent with strategic objectives for the organisation; will provide value for money and return on investment; will be adequately resourced and prioritised; will not compete with general operations for resources and not restrict the ability of operations to provide income to the organisation; will match the capacity and capability of the organisation to deliver; and will produce outputs that are willingly accepted by end users and customers. Unfortunately,this is not always the case. Possible inhibitors to optimal project portfolio selection include: processes that are inconsistent with the needs of the organisation; reluctance to use an approach that may not produce predetermined preferences; loss of control and perceived decision making power; reliance on quantitative methods rather than qualitative methods for justification; ineffective project and program sponsorship; unclear project governance, processes and linkage to business strategies; ignorance, taboos and perceived effectiveness; inadequate education and training about the processes and their importance

    Funding Indigenous organisations: improving governance performance through innovations in public finance management in remote Australia

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    This review explains the context and past experience of public finance reform and its effects on governance in remote Indigenous communities. Preamble The poor development standards experienced by Indigenous Australians, especially in places remote from urban areas, are regularly characterised in public and academic discourse as a crisis, with calls for ‘new approaches, new thinking and new commitment’. This paper focuses on the modalities used to manage the conversion of public financing of Indigenous organisations into activities designed to impact on these standards. By modalities we mean the policies and instruments that structure and govern how funding is delivered and aligned with government priorities, including administrative, financing and accountability mechanisms. In this review, block funding was identified for its potential to reform the public finance system to create enabling conditions for enhanced Indigenous governance. Building a devolved accountability framework around the organisation, rather than the centralised grant program, is a sensible alternative to multiple grants and ineffective cycles of grant risk management and attendant accountability measures. As block funding has never been explicitly trialled in Australia, there is a lack of evaluations and other evidence for its efficacy in remote Indigenous contexts. In comparison, the international development literature documents a wealth of experience of the success and shortcoming of generically similar financing modalities. The paper therefore considers the circumstances under which block funding could be usefully adapted to the unique context of remote Indigenous communities in Australia. This review examines the literature and evidence from two principal sources. First and foremost, lessons are distilled and the context defined from a wide array of experience over the past two decades across remote Australia. This is then compared with the evidence from similar contexts abroad; that is, countries and regions that are remote from centres of economic wealth and political power, where populations are generally relatively isolated, scattered and highly diverse. These are often poorly served by administrative and service delivery arrangements due to the impost of great distances and high costs. In these settings, whether abroad or in Australia, local authorities are often referred to as being ‘fragile’ and ‘weak’. Two quite different approaches to handling public finances can be found in these contexts: One is to centralise responsibilities to govern public finances and to institute a host of compliance and reporting obligations on local authorities to manage perceived risks to fiduciary standards. This approach can be an effective way to respond to crises in the short term, but over time, this response tends to corrode local capability and introduce perverse incentives to ‘break the rules’ and ‘game the system’ to respond to local needs and demands. A second, contending approach has developed, particularly in the past decade. This approach shifts responsibility in the direction of local authorities and organisations for a specific range of services and functions. It also negotiates mutually acceptable agreements about the conditions under which public monies can be used and how performance will be jointly assessed. This paper synthesises Australian and international experiences, then suggests avenues for future engagement, including both new experimentation and upscaling of already promising precedents

    Adapting to climate risks and extreme weather: guide for mining - minerals industry professionals

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    AbstractExtreme weather events in Australia over recent years have highlighted the costs for Australian mining and mineral processing operations of being under-prepared for adapting to climate risk. For example, the 2010/2011 Queensland floods closed or restricted production of about forty out of Queensland’s fifty coal mines costing more than $2 billion in lost production.Whilst mining and mineral professionals have experience with risk management and managing workplace health and safety, changes to patterns of extreme weather events and future climate impacts are unpredictable. Responding to these challenges requires planning and preparation for events that many people have never experienced before. With increasing investor and public concern for the impact of such events, this guide is aimed at assisting a wide range of mining and mineral industry professionals to incorporate planning and management of extreme weather events and impacts from climate change into pre-development, development and construction, mining and processing operations and post-mining phases. The guide should be read in conjunction with the research  final report which describes the research process for developing the guide and reflects on challenges and lessons for adaptation research from the project.The Institute for Sustainable Futures, University of Technology Sydney (UTS) led the development of the guide with input from the Centre for Mined Land Rehabilitation, University of Queensland and a Steering Committee from the Australasian Institute of Mining and Metallurgy’s Sustainability Committee and individual AusIMM members, who volunteered their time and experience. As the situation of every mining and mineral production operation is going to be different, this guide has been designed to provide general information about the nature of extreme weather events, and some specific examples of how unexpectedly severe flooding, storm, drought, high temperature and bushfire events have affected mining and mineral processing operations. A number of case studies used throughout the guide also illustrate the ways forward thinking operations have tackled dramatically changing climatic conditions.Each section of the guide outlines a range of direct and indirect impacts from a different type of extreme weather, and provides a starting point for identifying potential risks and adaptation options that can be applied in different situations. The impacts and adaptation sections provide guidance on putting the key steps into practice by detailing specific case examples of leading practice and how a risk management approach can be linked to adaptive planning. More information about specific aspects of extreme weather, planning and preparation for the risks presented by these events, and tools for undertaking climate related adaptation is provided in the ‘Additional Resources’ section

    Critical factors for successful housing reconstruction projects following a major disaster

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    Post–disaster reconstruction projects are often considered ineffectual or unproductive because on many occasions in the past they have performed extremely poorly during post-contract occupation, or have failed altogether to deliver acceptable outcomes. In some cases, these projects have already failed even before their completion, leading many sponsor aid organisations to hold these projects up as examples of how not to deliver housing reconstruction. Research into some previous unsuccessful projects has revealed that often the lack of adequate knowledge regarding the context and complexity involved in the implementation of these projects is generally responsible for their failure. Post-disaster reconstruction projects are certainly very complex in nature, often very context-specific and they can vary widely in magnitude. Despite such complexity, reconstruction projects can still have a high likelihood of success if adequate consideration is given to the importance of factors which are known to positively influence reconstruction efforts. Good outcomes can be achieved when planners and practitioners ensure best practices are embedded in the design of reconstruction projects at the time reconstruction projects they are first instigated. This paper outlines and discusses factors that significantly contribute to the successful delivery of post-disaster housing reconstruction projects
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