Customer-engineer relationship management for converged ICT service companies

Thanks to the advent of converged communications services (often referred to as ‘triple play’), the next generation Service Engineer will need radically different skills, processes and tools from today’s counterpart. Why? in order to meet the challenges of installing and maintaining services based on multi-vendor software and hardware components in an IP-based network environment. The converged services environment is likely to be ‘smart’ and support flexible and dynamic interoperability between appliances and computing devices. These radical changes in the working environment will inevitably force managers to rethink the role of Service Engineers in relation to customer relationship management. This paper aims to identify requirements for an information system to support converged communications service engineers with regard to customer-engineer relationship management. Furthermore, an architecture for such a system is proposed and how it meets these requirements is discussed

Reasons stated by commencing students for studying engineering and technology

Responses were collected from commencing engineering students and an inventory of reasons stated for electing to study engineering was developed. Commencing engineering students were strongly career oriented; they believed that engineering would be an interesting and rewarding career that would offer enjoyment and career options. No difference was found in the principal reasons stated by respondents based on gender or course of study. On-campus students nominated principally career-related reasons for their choice of study (71 percent). While career-related reasons were still important for off-campus students, the most frequent type of responses were related to career upgrading (43.9 percent).<br /

Latin American perspectives to internationalize undergraduate information technology education

The computing education community expects modern curricular guidelines for information technology (IT) undergraduate degree programs by 2017. The authors of this work focus on eliciting and analyzing Latin American academic and industry perspectives on IT undergraduate education. The objective is to ensure that the IT curricular framework in the IT2017 report articulates the relationship between academic preparation and the work environment of IT graduates in light of current technological and educational trends in Latin America and elsewhere. Activities focus on soliciting and analyzing survey data collected from institutions and consortia in IT education and IT professional and educational societies in Latin America; these activities also include garnering the expertise of the authors. Findings show that IT degree programs are making progress in bridging the academic-industry gap, but more work remains

Talent Is Ready: Promising Practices for Helping Immigrant Professionals

Outlines the need to better integrate highly skilled immigrants into the workforce, promising practices in assessment and advising, skill building, and organizational capacity building; and tips and insights for nonprofits, funders, and policy makers

Using Experiential and Collaborative Learning to Promote Careers in Engineering

This paper discusses the design of the Girls Accelerating and Learning STEM (G.A.L.S.) one-week residential summer camp designed to encourage young girls to pursue engineering careers. Specifically, the camp exposed participants to the fields of computer science and engineering using experiential learning to develop participant interest and skills. At the end of the program, students participated in team competitions and presented their work. The end-of-program survey data showed that the G.A.L.S. camp had an impact on the enhancement of student interest in engineering as a potential career. The paper will provide details on the program components, and further discuss the impacts of the program and how it can be used as a model for future programs.Cockrell School of Engineerin

Beyond the Big Leave: The Future of U.S. Automotive Human Resources

Based on industry interviews and trends analyses, forecasts employment levels and hiring nationwide and in Michigan through 2016, and compiles automakers' input on technical needs, hiring criteria, and suggestions for training and education curricula

Understanding Occupational and Skill Demand in New Jersey's Utilities Industry

The utilities industry provides essential electricity, gas, water and sewer, and local telephone services to residents and businesses throughout New Jersey. This report summarizes the skill, knowledge, and educational requirements of key occupations in gas, electric, water and sewer, and telephone services. It also identifies strategies for meeting the workforce challenges facing the industry

City of Ideas: Reinventing Boston's Innovation Economy: The Boston Indicators Report 2012

Analyzes indicators of the city's economic, social, and technological progress; potential for creating innovative solutions to global and national challenges; and complexities, disparities, and weaknesses in the indicators and innovation economy paradigm

Attracting and Retaining Women in the Transportation Industry

This study synthesized previously conducted research and identified additional research needed to attract, promote, and retain women in the transportation industry. This study will detail major findings and subsequent recommendations, based on the annotated bibliography, of the current atmosphere and the most successful ways to attract and retain young women in the transportation industry in the future. Oftentimes, it is perception that drives women away from the transportation industry, as communal goals are not emphasized in transportation. Men are attracted to agentic goals, whereas women tend to be more attracted to communal goals (Diekman et al., 2011). While this misalignment of goals has been found to be one reason that women tend to avoid the transportation industry, there are ways to highlight the goal congruity processes that contribute to transportation engineering, planning, operations, maintenance, and decisions—thus attracting the most talented individuals, regardless of gender. Other literature has pointed to the lack of female role models and mentors as one reason that it is difficult to attract women to transportation (Dennehy & Dasgupta, 2017). It is encouraging to know that attention is being placed on the attraction and retention of women in all fields, as it will increase the probability that the best individual is attracted to the career that best fits their abilities, regardless of gender

Needing a new programme : why is union membership so low among software workers?

In terms of employee characteristics, software workers represent a particularly fascinating and important group of workers to explore in terms of their behaviour towards unions. They represent an expanding cohort of so-called knowledge workers in the UK and other countries, many possessing considerable latent power through their proximity to and involvement with electronic means of production and accumulation. An early study of technical workers' unionism by Smith (1987) provides evidence that computer personnel possess at least some of Batstone et al's (1978) four potential sources of industrial power, namely: skill scarcity, strategic position, immediate impact on production, and potential to create uncertainty (Smith 1987: 104). Other writers, however, have hinted that software workers are no less immune to management pressures to routinise and Taylorise their work than are any other group of skilled workers (Kraft and Dubnoff 1986; Beirne et al 1998). Software workers also enjoy familiarity with information technology, an increasingly effective tool in organising union membership both in the USA (Fiorito et al 2002) and the UK (Diamond and Freeman 2002)