Towards memory supporting personal information management tools

In this article we discuss re-retrieving personal information objects and relate the task to recovering from lapse(s) in memory. We propose that fundamentally it is lapses in memory that impede users from successfully re-finding the information they need. Our hypothesis is that by learning more about memory lapses in non-computing contexts and how people cope and recover from these lapses, we can better inform the design of PIM tools and improve the user's ability to re-access and re-use objects. We describe a diary study that investigates the everyday memory problems of 25 people from a wide range of backgrounds. Based on the findings, we present a series of principles that we hypothesize will improve the design of personal information management tools. This hypothesis is validated by an evaluation of a tool for managing personal photographs, which was designed with respect to our findings. The evaluation suggests that users' performance when re-finding objects can be improved by building personal information management tools to support characteristics of human memory

An explainable recommender system based on semantically-aware matrix factorization.

Collaborative Filtering techniques provide the ability to handle big and sparse data to predict the ratings for unseen items with high accuracy. Matrix factorization is an accurate collaborative filtering method used to predict user preferences. However, it is a black box system that recommends items to users without being able to explain why. This is due to the type of information these systems use to build models. Although rich in information, user ratings do not adequately satisfy the need for explanation in certain domains. White box systems, in contrast, can, by nature, easily generate explanations. However, their predictions are less accurate than sophisticated black box models. Recent research has demonstrated that explanations are an essential component in bringing the powerful predictions of big data and machine learning methods to a mass audience without a compromise in trust. Explanations can take a variety of formats, depending on the recommendation domain and the machine learning model used to make predictions. Semantic Web (SW) technologies have been exploited increasingly in recommender systems in recent years. The SW consists of knowledge graphs (KGs) providing valuable information that can help improve the performance of recommender systems. Yet KGs, have not been used to explain recommendations in black box systems. In this dissertation, we exploit the power of the SW to build new explainable recommender systems. We use the SW\u27s rich expressive power of linked data, along with structured information search and understanding tools to explain predictions. More specifically, we take advantage of semantic data to learn a semantically aware latent space of users and items in the matrix factorization model-learning process to build richer, explainable recommendation models. Our off-line and on-line evaluation experiments show that our approach achieves accurate prediction with the additional ability to explain recommendations, in comparison to baseline approaches. By fostering explainability, we hope that our work contributes to more transparent, ethical machine learning without sacrificing accuracy