Building an IT service catalog in a small company as the main input for the IT financial management

IT departments in non-IT small companies lack guidelines for defining the services they provide and for assigning costs to these services. This article compares international models and standards and describes an approach that can be used by these companies in order to define and implement their service catalog to be used as an input for their IT financial management. The proposed solution is based on the concept of a process asset library. The proposal has been tested in a non-IT small company. The results provide useful insights for companies interested in defining their own service catalog from a standard service catalog

Special Libraries, November 1980

Volume 71, Issue 11https://scholarworks.sjsu.edu/sla_sl_1980/1009/thumbnail.jp

Special Libraries, July-August 1977

Volume 68, Issue 7-8https://scholarworks.sjsu.edu/sla_sl_1977/1005/thumbnail.jp

Special Libraries, December 1966

Volume 57, Issue 10https://scholarworks.sjsu.edu/sla_sl_1966/1009/thumbnail.jp

Special Libraries, August 1980

Volume 71, Issue 8https://scholarworks.sjsu.edu/sla_sl_1980/1006/thumbnail.jp

Special Libraries, October 1959

Volume 50, Issue 8https://scholarworks.sjsu.edu/sla_sl_1959/1007/thumbnail.jp

Special Libraries, February 1964

Volume 55, Issue 2https://scholarworks.sjsu.edu/sla_sl_1964/1001/thumbnail.jp

Special Libraries, May-June 1971

Volume 62, Issue 5-6https://scholarworks.sjsu.edu/sla_sl_1971/1004/thumbnail.jp

Open Source Integrated Library Systems in Public Libraries

One of the most fundamental decisions a library makes is choosing an integrated library system, or ILS. A public library can remove unwanted outside influence and save money by switching their ILS to free and open source software, or FOSS. This article is an examination of the progress made by FOSS ILSs to become not only contenders against proprietary systems, but also an appropriate choice for financial, functional, and philosophical reasons. Included is a timeline of published evaluations, the milestone of 14% adoption, a summary of the current landscape, and example implementation cases. A functional analysis shows why a public library can now safely make the switch. A philosophical analysis shows why they should do so. Finally, a proposal is made to “Buy Back America’s Libraries, and return ownership of the keystone of our public information infrastructure to the people

Special Libraries, April 1961

Volume 52, Issue 4https://scholarworks.sjsu.edu/sla_sl_1961/1003/thumbnail.jp